Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Which table stores the audit information of subscription bill linesSummary: Hi, We are currently updating the Usage Quantity field on a daily basis at the bill line level. We need to generate a report that shows usage for a specific mon… -
Pass Unified Rate Plan Name for Subscription ProductsSummary: I have a requirement to pass the rate plan for subscription product using API and to specify it, it only accept 'RequestedRatePlanNumber' parameter, so I can se… -
Will Oracle Assist in system configuration migration from Dev1 to Dev2 for Redwood UI ?Can you guide us configuration migration from 1 instance to another? We need to migrate from Dev1 instance to Dev2 instance. Can you help us understand the following: 1)… -
Subscription Management Redwood UISummary: We have enabled the Subscription Management Redwood UI in 25B. When this Subscription Management Redwood UI will become default and mandatory. Kindly confirm on… -
How do we Suspend/resume Subscription from order managementSummary: How do we Suspend/resume Subscription from order management Content (please ensure you mask any confidential information): Version (include the version you are …
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From where does the total comes for an asset associated to covered levels.Summary: When ever an asset is associated to an warranty item for the subscription a values pops up under the total. So how does the value comes up and from where does i…
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Is there anyway to view taxes (if applicable) in the subscription prior to activation ?Summary: Hi, Is there any way to view taxes in subscription before subscription activation. Content (please ensure you mask any confidential information): Version (inclu…
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25B Subscription Management Redwood UISummary: We have enabled redwood UI for Subscription Management. But we are not able to find the custom fields anywhere in UI. kindly suggest how to enable the custom fi…
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can we associate more than one order line to a subscription line in order managementSummary: We need to consolidate more than one order lines into a single subscription line while setting up order, current UI allows only adding one line in OM is there a…
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Unable to update Interface date in Subscription product billines to sysdateSummary: Unable to update Interface date in Subscription product billines to sysdate when the Subscription Start date is in Future Date Content (please ensure you mask a…
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subscriptions, I want to bill in advancesubscriptions, I want to bill in advance, recognize the receivable against unearned revenue immediately but want to start the revenue recognition a year into the future
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Can we enable Subscription 360 on Contact?Summary: We've tried to enable Subscription 360 Mashup on the Contact object. However, it does not pull up the associated Subscription records. We have used the paramete… -
ESS jobs in subscription managementSummary: what is the impact in subscription management for "Fetch Pricing Information for Subscriptions and Generate Billing Schedule" job and we could find logs for "Up…
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Subscription Management Sales Price Credit MemoSummary: When we close or amend Subscription Products with Prorate with Credit, Credit memo option - on invoice the credit memo not generated for billing summary with Sa…
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How to update the customer name for an active subscription?Summary: Need help with a scenario, So we have a subscription created for "Customer1" for an year with monthly billing. Now after 6 month we need to change the customer …
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Request for Standard API/SOAP Service to Extract Subscription Billing Data with Complex FilteringWe are currently using a custom BIP report to extract Subscription, Product, and Bill Line data required for downstream invoicing and reconciliation processes. This repo…
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How to update Ship-To Site Address using APISummary: Looking for REST/SOAP API to update "Bill To" Site address. Content (please ensure you mask any confidential information): We are creating Hub Organization Cust…
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Items Created in Classic UI Product Information Management-PIM not visible on Redwood SubscriptionWe have created few dummy items in PIM where still there is Classic UI. Them I am trying to create Subscription on Subscription Management Cloud which is also on Classic…
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Need to create multiple nodes in target viewpoint through subscriptionSummary: I have two viewpoints (VP1, VP2) they both are of same dimension and use different node types(NT1,NT2) and i have convertor created between these node types. I …
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REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
In Subscription Management how do I add new attribute values to the LOV in Manage Event Types?Summary: In Subscription Management how do I add new attribute values to the LOV in Manage Event Types? Content (please ensure you mask any confidential information): In…
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[$coveredLevels.Asset Item Name] attribute in invoice text returns item description and not item#We have configured subscription profile with invoice text which contains attribute [$coveredLevels.Asset Item Name] As per the attribute says it should add item name in …
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Is it possible to create different renewal templates for different customersSummary: Is it possible to create different renewal templates for different customers ? Because we have option of choosing different Business Units and renewal templates…
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How to update subscription billing account and bill to site details for active subscriptionSummary: How to update subscription billing account and bill to site details for active subscription Content (please ensure you mask any confidential information): Versi…
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Need to stop auto renewal mail notificationsSummary: Dears, We are implementing the auto renewal feature, so let`s say there are 5 mail notifications that are sent to the customer before renewal to remind him abou…
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Can we split the data from a custom field in SM into different DFFs in AR using an algorithm?Summary: We are seeking a solution to divide the data entered in a long text field type into segments and send them to various DFFs in AR using service mapping and algor…
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Is there a way to call a common lookup/global function in Subscription management to AR algorithmwe have a common lookup defined with certain values, while sending data from OSS to AR we want to add a script in the algorithm which checks on a certain field using tha…
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Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…
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Summarize bill lines from subscription before sending to AR invoicingSummary: Our client has the requirement to have usage products have a daily price periodicity in subscription management, and are billed monthly. With this set up, a mon…
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 11 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle