Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Error while creating subscription using REST APIHi All, I am facing an error while creating the subscription for subscription type in Subscription Management using REST API URL: https://xxxxx.oraclecloud.com/crmRestAp… -
Error while interfacing subscriptions to RMCSError found in log file: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.apps.scm.pricing.priceExecution.algorithms.publicQuery.exception.SetQuer…
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Unable to find PVO names for seeded tables. How to create PVO for seeded tables.Summary: Hi, We need to extract data from below seeded tables using BICC PVO's As we could not able to find any PVO from the BICC mapping list shared for latest release …
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Renew a subscription to a different productHi Team, We are seeking a solution to Renew an existing subscription to a different product instead of original product. Kindly advise on the available options Thanks, N…
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How to set Estimate quantity at customer account level for a period to track consumption?Hi team, We are having a business scenario, where they want to track estimates at customer account level, instead of subscription level. Ex - A customer may have multipl…
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In Milestone Billing, how to you assign the item to the Milestone Billing Template created under SM?I am investigating the functionality around Milestone Billing and Rev Rec, but i cannot find where i assign the item to the Milestone template i have created under SM. I…
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How to customize the subscription number and subscription product puid?Hi is there any way to customize the sequence of subscription Number and Subscription Product PUIDs? and this id are getting auto generated is it possible to customize t…
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How to bill customer monthly for overusing products than the Estimate quantity set for a yearWe are having a business scenario where end customers need to pay a certain amount on recurring basis to consume stocks within a year as estimated. However, they should …
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AI Features for Subscription ManagementSummary: Kindly provide the AI features available for Subscription Management. When verified the below, there were no feature available for Subscription Management in pa…
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Stop revenue recognition in AR for subscription management Invoices.(Rev Rec to be processed in RMCSWe have revenue contracts which send the contract information over to RMCS. Using this, revenue recognition is happening in RMCS which is working as expected. However, t…
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"Usage Drill Through Reports" - Privilegie X SKU relationship questionMy client is analyzing the "Usage Drill Through Reports" and raised the following question: How can I find out which SKU (#number/Service) a privilege belongs to? Is it …
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25C Configurable Grouping Rules for SubscriptionsIs the functionality is limited to Order management or we can have this functionality for any upstream system, example CPQ or Third party system.
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Can we activate one subscription product in case of multiple product lines?Summary: In a draft subscription, we want to activate a single product line if there are multiple product lines. Is it possible in SMC? Do we have any API to achieve thi…
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Clarification Required on Asset Transfer Between Business Units and Depreciation ResetDear Support Team I would like to escalate the following scenario for your clarification and assistance: We have a requirement to transfer an asset from one Business Uni…
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Use case of AI Agent Studio in Oracle Subscription Management Cloud (OSMC)Summary: As Oracle launced AI Agent Studio recently, we need to understand if we can implement few uses cases like below: "Recommendation for co-terminations and full en…
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How to create smart actions for Subscription Management ?Summary: Hi, I'm trying to create a REST based smart actions for subscription management but I didn't find the Subscription Object in the dropdown. Can you someone pleas… -
Can anyone confirm if bundling is now supported in Subscription Management?Summary: We're executing a project where we have CPQ, Order Management, Subscription Management, RMCS and AR. The solution we're trying to identify is that, if Order Man… -
Creating additional satisfaction events with Subscription - RMCS algorithmsSummary: Hi Team, We have a requirement to create additional satisfaction events (RMCS) with Subscription - RMCS algorithms and we have added the below code and it is no…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
25C Configurable Grouping Rules for SubscriptionsSummary: Is it mandatory to have Grouping Rules for Subscriptions? We are currently using RESTAPI to create new subscription and update existing subscription, will it re…
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25C Reporting Errors in Importing Credit MemosSummary: We can see there were new feature introduced in 25C to import credit memos and invoice separately. kindly confirm, where the changes were introduced, Send Subsc…
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Hawaii time zoneSummary: My client was activating Oracle fusion subscription with first name and last name, in the time zone selection there was no option for Hawaii time zone, hence we…
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How to include multiple subscriptions into a single invoiceSummary: We have a requirement to include multiple subscriptions into a single invoice belonging to same customer, etc. Content (please ensure you mask any confidential … -
How to update unit list price of products at of an active subscriptionNeed to update the unit list price of products of an active subscription.
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how to update date to interface field in bill line in subscription productSummary: Hi we are trying to update date to interface field in bill line based on charge definition Eg : if charge definition is true up then date to interface should be…
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How do I make the 'RenewedDate' subscription product standard attribute visible in the UIHi, We have identified a standard field with the API name RenewedDate and display name Renewed On. As per our business requirements, we would like this field to be visib…
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How to rate usage commitments in Oracle Subscription Mgmt?Summary: Facing errors while rating usage commitments in Oracle Subscription Management Content (please ensure you mask any confidential information): Hi, We are having …
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CX Subscriptions - mass actionsSummary: Hi team, Looking to advise a customer, on recommended practices for broad actions such as the ones mentioned below. Customer business model: selling SaaS produc…
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How to copy custom attributes from Order Management to Subscription ManagementSummary: How to copy custom attributes from Order Management to Subscription Management Content (please ensure you mask any confidential information): How to copy custom…
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Oracle solutions for license fulfillment (Software industry)Summary: Our organization would like to connect with other software companies who have successfully implemented Subscription Management to fulfill and service software l…