Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to Perform Subscriptions Amendments Via Order ManagementSummary: We have Created the Subscription via Order Management. The Created Subscription has Rate Plan and its associated Usage & Recurring Charges. Further to it we wou… -
not consolidating invoices of subscriptions with same interface datesSummary: Hi All, There is a customer requirement, that when they are creating back-dated subscriptions in the system, the Interface date is system date. And when they bi… -
How To Create Multiple Included Warranties in subscriptionsSummary: How To Create Multiple Included Warranties in subscriptions Content (please ensure you mask any confidential information): Customer has a requirement, where he …
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How to add custom fields in Subscription Management OTBI/Subject AreaUnder Subscription Management-Subscriptions real time I am trying to add Order number, Product Number, Product Line Number and a custom field opened on SM Product Level …
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Currency in Included Warranty Subscription ContractsSummary: Logic for deriving Currency in Included Warranty Contracts Content (please ensure you mask any confidential information): Hello, We would like to know from wher…
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how to create extended warranties from order management in draft StatusSummary: Content (please ensure you mask any confidential information): how to create extended warranties from order management in draft Status Our customer has requirem…
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Any way to amend the multiple extended Warranty programaticallySummary: Any way to amend the multiple extended Warranty programatically Content (please ensure you mask any confidential information): Our customer has a requirement, t…
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How to send Usage Events Dates from Subscription to AR Invoice as an AttachmentSummary: We have an requirement to send the Usage Events dates as an attachment on the AR Invoice from Subscription. Can this be achieved using service mapping & Algorit…
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How to stop Active subscriptions from getting invoicedSummary: Hi Team, We have a scenario where we need to STOP invoicing for Active subscriptions from invoicing. How can we acheieve that? These are converted contracts and…
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Included Warranty using REST APISummary: Can Included Warranty be created using REST APIs Content (please ensure you mask any confidential information): We have the configurations done to automatically…
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Loading Subscription Contracts via Import ManagementSummary: Errors while trying to use Import Management for Loading Subscription Contracts and finally try to activate them via Import Management. Content (please ensure y…
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Send Subscription Billing Information To ReceivableSummary: We ran this program and data is not visible in the interface table. we got the following note and also followed this note to change the value of the profile, st…
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Creating an Included Warranty Subscription for an asset with no warranty itemSummary: We have an asset created after order orchestration for a shippable item with no relationship with warranty item (included warranty item). This didn't trigger th… -
Unable to add Service Level Agreement items to Sales Order lines on Order Entry FormSummary: When trying to add a Service Level Agreement item on a Sales Order, Select Covered Item button is disabled/greyed out. The environment is on 23D, which enables …
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How to map the Sold to Account in Subscription Invoices?Summary: We want to capture Sold to Account in Subscription Invoices. Is it possible to capture the Sold to Account at invoice header and we want bill to needs to be cap…
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Upload Usage Event data from SFTP ServerHi Team, Is it possible to load the Usage event data from SFTP server which means data is uploaded to SFTP server and will call Import services to load the data. Regards…
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Unable to Find Item Template DFF in Oracle Cloud similar to R12 Item Template DFFSummary: We are trying to get to know the functionality on how to create SKUs using a Custom Template. Using the Standard API for Oracle SKU creation. https://docs.oracl…
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How to migrate billing information from Cloud Subscription to Oracle EBS without OIC middlewareSummary: We are using subscription cloud and generating billing event in cloud. We need to migrate these billing data to push to EBS AR interface table with the use of a…
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How to Extend Subscription by 90 days in Subscription Event ModelSummary: Hello Oracle Team, We have a requirement to keep the Subscription status as active for 90 days(grace period) after the subscription has expired. The "Update Sub…
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Interface date calculationSummary: In the Subscription documentation - https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/how-interface-date-and-invoice-date-is-calculated-in-the… -
Balance Management - Charge Period UOM dropdown LOV not coming upSummary: I attempted to generate the Rate Plan using the Manage Rate Plan UI, but the List of Values (LOV) for the Charge Period UOM field did not appear. I've configure…
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How to trigger approval workflow when a subscription line is closed?Summary: We would like to configure an approval workflow to trigger when a subscription line is closed, however, current functionality is the line goes straight to close…
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Subscription OTBI Subject Area- missing product_net_priceSummary: Need to bring the product_net_price for a subscription product in OTBI report using the Subscription Management realtime subject area Content (please ensure you… -
How can we pass override credit amount during terminating subscription via sales orderSummary: We are terminating subscriptions via sales order RMA as we are using integrated order management with subscriptions. We need to pass override credit amount duri…
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Is it possible to automate updates to subscription contract when an associated asset is replaced?Summary: For a replacement scenario, subscription contract is still pointing to the old asset which was linked initially through Covered Levels. The expectation is for t…
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Rmcs Contract is getting created after running the discard process also.Summary: One is a contract that was imported from Subscriptions, and when we closed the Subscription it did not seem to flow through to RMCS - it still generated an entr…
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contract getting created after running discard process without having the subscriptionSummary: RMCS contract that was not created from a Subscription. It was migrated into Oracle Fusion RMCS directly because all of the billing had been complete at the tim…
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How to update RA_INTERFACE_SALESCREDITS_ALL DFF from Subscription ManagementSummary: We have a requirement to update attributes INTERFACE_LINE_ATTRIBUTE10,INTERFACE_LINE_ATTRIBUTE11 in table RA_INTERFACE_SALESCREDITS_ALL DFF. What Attribute cont…
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Balance Management - Balance Code SetupSummary: We are not able to setup the balance management feature in 23D. Enabled all the required Pre-Req but still not able to use this functionality. Has anyone comple…
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SM is not passing Sales Person information to AR Interface Table RA_INTERFACE_SALESCREDITS_ALLSummary: We have defined Sales Credit Information at Subscription Product, but when information is sent to AR using Send Billing Information to AR then in Interface Tabl…