Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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In Oracle Subscription Management we want to create warranty subscription for maintenance assetwe have defined the coverage level, created Warranty item, created subscription using the warranty item and attached asset to covered level we are performing depot repai… -
Can we Concatenate 3 fields and send the value to one of the AR DFF.Summary: We have a few custom fields created at the Subscription Product level and would like to concatenate the values of these 3 fields and send the value to one of th… -
Credit card for Subscription ContractsHi, Once the customer saves his credit card in BM portal then it will be automatically reflected in Payment Details>Customer Record of Receivable Users login and thereaf… -
Usage charge bill monthly but Recurring charge will be billed QuarterlySummary: If the customer's billing frequency is set to quarterly, we would like to bill the usage product on a monthly basis. Is it feasible to accomplish this? Content … -
Custom billing (Milestones billing) option in Subscription ManagementCurrently customer wants to have custom billing (Milestones billing) that needs to be sent to Subscription for Contract creation. Ex: Customer buys the Software for 2 ye… -
How to extend the header end date on an active subscription?We are looking for an option to extend the end date on header level in an active subscription, without amending the products.
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Service(Subscription) start date override based on hardware shipment date using OM to SM IntegrationSummary: Hi Team, We have a requirement to align subscription (Service start date) based on hardware shipment date and some other attributes from the corresponding order…
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Calculate Adjusted Dates For Leap Year Using AlgorithmSummary: The Subscriptions are created from Sales Order using standard integration through 'DOO_Subscription' task. The ‘Contract Start Date’ and ‘Contract End Date’ are…
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Roles for partner managementHello, I need to know what are the roles i need to assign to a user to see the partner management module and workspace modules. Thank You, Jay
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How to import attachments into SubscriptionSummary: For data migration of legacy contract details into Subscription Content (please ensure you mask any confidential information): Hello, Do we have provision to im…
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How to transfer an Installed base asset from one BU to another?Summary: How to transfer an Installed base asset from one BU to another, where Included Warranty Subscription is associated with that? Content (please ensure you mask an…
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Subscription Audit subtab is blankSummary: 'Audit' subtab at Subscription Header level is blank Content (please ensure you mask any confidential information): We need help to understand why the 'Audit' s…
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How to map seeded fields from OM to Subscription Management using Service Mapping and Algorithms?Summary: Hello team, We need to map seeded field, Receivables Transaction at line level from Order Management to Subscription Management at product level for standard fi…
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meter readings not coming when I use endpoint /fscmRestApi/resources/11.13.18.05/meterReadingsmeter readings not coming when I use endpoint /fscmRestApi/resources/11.13.18.05/meterReadings I am using https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufact…
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Dashboard Prompt Filter not loadingSummary: Dashboard Prompt Filter not loading options Content (please ensure you mask any confidential information): I have a custom role with restricted access. It shoul…
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Description Based Asset creation is not allowing to associate this asset with subscription productSummary: We have created an asset unchecking the inventory item option and also captured the serial, Asset was selected at customer locations and we have captured custom…
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How to Bulk download fusion dataSummary: How to Bulk download fusion data Content (please ensure you mask any confidential information): Hello, We are in the process of re-designing our chart of accoun…
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API to fetch all Subscription Contracts for a Customer Site LocationSummary: API to fetch all Subscription Contracts for a Customer Site Location Content (please ensure you mask any confidential information): Currently in documentation, …
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Subscription Product End Date & Closed Date , Is it start of the day (00:00:00) or end of the day?For example, the extended warranty subscription Product starts on 01-JAN-2024 and ends on 31-Dec-2024, with a covered asset. when the warranty coverage start? is it on 0… -
Service mappings for Subscription to AR DFF not working for Penalty invoicesSummary: Content (please ensure you mask any confidential information): Hi, We have a situation where we want to send different DFFs to AR from subscription management a…
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different warranty duration of same product for different customersSummary: Customer has a requirement, to create the orders from CPQ, where the included warranty durations needs to be selective. as they negotiate customer by customer f…
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How to add values to the LOV of price adjustment Reason in the Subscription Mgmt.As shown below Reason LOV doesn't have any value. can you please share the configuration Name to add the values in It There is no separate task similar to Cancellation a…
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Import Item RelationshipSummary: We need to Import the Item Relationship , Trying to import the Relationship with following template "https://www.oracle.com/webfolder/technetwork/docs/fbdi-24a/…
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Unable to call custom object function via ESS jobSummary: Unable to call custom object function via ESS job Content (please ensure you mask any confidential information): We are facing issues while calling a custom gro…
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how to credit subscription that is billed in extrernal systemSummary: Hi, Is it possible to do a credit to a subscription that is billed in external system? or to say - lets say we convert subscriptions and they are billed in lega…
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How can we renew on hold subscriptionsIs there a way we can renew the subscriptions which are put "On-Hold"?
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Mass Import the "Included Warranty Subscription"Summary: What is the best Approach to Mass Import the Included Warranty Subscriptions Content (please ensure you mask any confidential information): Version (include the…
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How to copy actual shipment date from OM to Service Contract Start Date in Subscription Management?Summary: Hi team, We are shipping order along with warranty products to the hardware items to create service contract coverage for the asset. If we have Contract Start D…
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How to copy line level EFF from Order Management to Subscription product line custom attributes ?Hi team, We need to copy line level eff field from Order Management to Subscription Product line custom attribute through service mapping and algorithms. Can you please …
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Subscription Management Header DFF to AR Header DFFSummary: I have been trying to customize the algorithm between Subscription Management and AR to pass a DFF value. However, we are getting an error. The subscription hea…