Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
-
How to Determine which Supplier Tables are included in which SubscriptionsHello, I am inquiring on how to figure out how to determine which Supplier Tables are included in which subscriptions our company has purchased. I am attaching a link to… -
How to push Subscription and Subscription product changes to third party tool using business event?Summary: As per the requirement we need to push Subscription and Subscription product changes to third party tool. We would like to achieve by using business event. We a…
-
Why are tables missing from docs.oracle.comSummary: The definition of the Subscription Management tables is missing on docs.oracle.com Content (required): When you go to the ETRM for Subscription Management on do… -
How to override customer site in subscription management for billing with different customer siteSubscription is created with customer OSR 123, however the requirement is that the billing in AR should go to the customer with OSR 456. We've found that passing the ORI…
-
How to reprice and generate billing schedule after updating the Subscription using Import TemplateSummary: What are the necessary steps to reprice and generate the billing schedule for the subscription that is updated using import template? Content (required): The su…
-
Can Included Warranty Subscription Contracts be created manually?Hello, We have created an included warranty item and the automatic process of Included Warranty subscription contract creation post IB asset creation is working fine. Us…
-
Subscription AR Algorithm not considering Credit MemoSummary: We are using Subscription AR Algorithm to skip the Subscription with Under Amendment status. It's working for invoice but it's not working for credit memo. Cont…
-
Remove duplicate records in a REST API callSummary: Remove duplicate records in a REST API call Content (required): Remove duplicate records in a REST API call. We are using below Get Covered Levels get call and …
-
subscriptionwe need to add Entity initials in subscription reference number. currently its a number without having the Legal Entity value.
-
Subscription Contact Import ErrorSummary: Receiving below error while importing subscription contact An error occurred during the data import. Details: This error occurred while importing data: Attribut…
-
Seeded role Enterprise Contract Administrator automatically grants access to our Canada BUHi everyone, We have noticed that when adding the following seeded role : Enterprise Contract Administrator (ORA_OKC_ENTERPRISE_CONTRACT_ADMINISTRATOR_JOB) to ANY user, …
-
Upload usage Data for subscription from external source- what are the options?Summary: Content (required): What would be the most simply way to import usage data for Subscription product billing lines? The source maybe an excel file or any other f… -
Asset ConversionSummary: We have a business requirements to convert close to million customer asset part of cloud subscription management implementation. What is the best practice for t…
-
Dff value not being sent to Credit MemoSummary: we have requirement for sending value of Dffs to credit memo for which I have published the below algorithm if(BillLines.TrxClass_Custom=='INV') { ARInterface.i…
-
Is it possible to have Standard Coverage for an item with Sales Product Type as Subscription?Summary: Customer offers standard support (via Service Cloud) for Subscriptions but PIM setups have Standard Coverage field disabled when Sales Product Type is selected …
-
Is it possible to copy selective lines from original contract while duplicating a Sub. Contract?Summary: User wants to control which selected lines are copied over while duplicating the contract. Content (required): Version (include the version you are using, if ap…
-
Is it possible to copy subscription contracts across Business Units?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
Is it possible to cascade manual updates to contract attributes from Header to Line level?Summary: Any manual updates to contract attributes like dates and term/duration to be automatically cascaded to all the contract lines/sublines. Content (required): Vers…
-
How to troubleshoot errors in "Manage Subscriptions Using Order Management Transactions"Hi, When we process Subscription records from OM, we get below error message in the log file: Is there any documentation/ support KB note available to troubleshoot these…
-
Is there a possibility to tag accounts (accounting accounts) on the subscription products?Summary: Is there a possibility to tag accounts (accounting accounts/accounting codes) on the subscription products/charges setup within Subscription to ensure we have t… -
How can you recognize revenue on a monthly basis if the billing is on a quarterly basis?Summary: We have a requirement where the customer needs to recognize revenue on a monthly basis, but invoice on a quarterly basis. Following are the charge specifics: 1)…
-
Is it possible to do a quantity based credit for usage?Summary: Is it possible to do a quantity based credit for usage or alternatively, how do we reduce the value of the revenue recognised via revenue management? Content (r…
-
How to have prepayment for a subscription in oracleSummary: We have a business situation that even though the contract is for a full year, with monthly installments - customer is paying upfront full amount for the whole … -
Asset is getting created in CSE_Assets_B table in SCM pillarSummary: We created asset in subscription and it is showing up in the CSE_Assets_B table which is part of the SCM pillar. We then trying to get the asset data with a Get…
-
GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
-
Email History for subscriptionsSummary: Email History for subscriptions Content (required): We are using the Action --> Email option to send email of subscription template with PDF attachments to cust…
-
Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
-
Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
-
UI Configuration: Add ProductSummary: UI configuration: The customer name should be shown by "Add Product". Content (required): By "Add Product" or "Amend Product" it is necessary to see the name of…
-
How to handle included warranty based on usageHello, As of now, included warranty subscriptions can be created from Sales order shipment. We provide warranty tenure at item level and the subscription line would be f…