Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Balance Management - Balance Profile - missing fieldsSummary: While reviewing the example in the release notes regarding the setup of the Balance profile, I observed that there are additional fields within the Billing Tab,… -
Renewal Forever - copy the Billing Align From Date questionSummary: I'm attempting to understand the functionality of the Renewal Forever checkbox. Here is my steps: set up a subscription for the Subscription product with a term…
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Total contract value at line level is becoming '0' after creating a credit memo line using Rest APISummary: We are trying to create credit memo line using Rest API like mentioned in document - How to Manually Add a Subscription Bill Line Credit Memo Using REST API and… -
Suspend multiple subscription lines of through import management.Summary: We are trying to suspend the multiple subscription lines through import management. But Import management doesn't supports this feature. It is a tedious, repeti…
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Interface Date on the Billing Summary Tab in the future dateSummary: My use case is the following: If I were to create the subscription today (October 19, 2023) with a start date in the past (e.g., August 2, 2023), but the interf…
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User is not able to activate subscriptionUser is not able to perform any actions under Actions Tab on subscription. Is there any specific access or role to be given?
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Renewal Forever checkbox - New feature in 23A QuestionSummary: I have a few questions regarding the "Renewal Forever" feature: Is there comprehensive documentation available that explains how this feature operates? If we se…
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Need document to implement Subscription User access setup with respect to specific BUSummary: Need document to implement Subscription User access setup with respect to specific BU. Content (required): Need document/note to implement Subscription User acc…
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Unable to edit Product start date when duplicating a product.Summary: Unable to edit Product start date when duplicating a product. It resets to the previous date as it was automatically, but end date gets changed. Content (requir…
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Is it possible to view line level info from the Subscription tab in the IB Asset?Summary: When viewing an Installed Base Asset, under the Subscriptions tab, you can see which Subscription Contract Number, Customer, Subscription Header Start Date, End…
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How to update flex fields using custom object trigger process in subscription managementSummary: Hi, We have a custom DFF field created say "Add Date" on subscription product level. Is there a way to update that field automatically when the subscription sta…
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How to set prefix value dynamically in subscription profile based on legal entitySummary: Hi, Right now, we have a subscription profile setup in our instance and the same profile is being used by multiple legal entities like US, Canada. Just want to …
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How to Determine which Supplier Tables are included in which SubscriptionsHello, I am inquiring on how to figure out how to determine which Supplier Tables are included in which subscriptions our company has purchased. I am attaching a link to…
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How to push Subscription and Subscription product changes to third party tool using business event?Summary: As per the requirement we need to push Subscription and Subscription product changes to third party tool. We would like to achieve by using business event. We a…
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How to override customer site in subscription management for billing with different customer siteSubscription is created with customer OSR 123, however the requirement is that the billing in AR should go to the customer with OSR 456. We've found that passing the ORI…
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How to reprice and generate billing schedule after updating the Subscription using Import TemplateSummary: What are the necessary steps to reprice and generate the billing schedule for the subscription that is updated using import template? Content (required): The su…
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Can Included Warranty Subscription Contracts be created manually?Hello, We have created an included warranty item and the automatic process of Included Warranty subscription contract creation post IB asset creation is working fine. Us…
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Subscription AR Algorithm not considering Credit MemoSummary: We are using Subscription AR Algorithm to skip the Subscription with Under Amendment status. It's working for invoice but it's not working for credit memo. Cont…
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Remove duplicate records in a REST API callSummary: Remove duplicate records in a REST API call Content (required): Remove duplicate records in a REST API call. We are using below Get Covered Levels get call and …
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subscriptionwe need to add Entity initials in subscription reference number. currently its a number without having the Legal Entity value.
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Subscription Contact Import ErrorSummary: Receiving below error while importing subscription contact An error occurred during the data import. Details: This error occurred while importing data: Attribut…
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Seeded role Enterprise Contract Administrator automatically grants access to our Canada BUHi everyone, We have noticed that when adding the following seeded role : Enterprise Contract Administrator (ORA_OKC_ENTERPRISE_CONTRACT_ADMINISTRATOR_JOB) to ANY user, …
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Upload usage Data for subscription from external source- what are the options?Summary: Content (required): What would be the most simply way to import usage data for Subscription product billing lines? The source maybe an excel file or any other f… -
Asset ConversionSummary: We have a business requirements to convert close to million customer asset part of cloud subscription management implementation. What is the best practice for t…
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Dff value not being sent to Credit MemoSummary: we have requirement for sending value of Dffs to credit memo for which I have published the below algorithm if(BillLines.TrxClass_Custom=='INV') { ARInterface.i…
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Is it possible to have Standard Coverage for an item with Sales Product Type as Subscription?Summary: Customer offers standard support (via Service Cloud) for Subscriptions but PIM setups have Standard Coverage field disabled when Sales Product Type is selected …
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Is it possible to copy selective lines from original contract while duplicating a Sub. Contract?Summary: User wants to control which selected lines are copied over while duplicating the contract. Content (required): Version (include the version you are using, if ap…
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Is it possible to copy subscription contracts across Business Units?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Is it possible to cascade manual updates to contract attributes from Header to Line level?Summary: Any manual updates to contract attributes like dates and term/duration to be automatically cascaded to all the contract lines/sublines. Content (required): Vers…
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How to troubleshoot errors in "Manage Subscriptions Using Order Management Transactions"Hi, When we process Subscription records from OM, we get below error message in the log file: Is there any documentation/ support KB note available to troubleshoot these…