Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
-
Is it possible to cascade manual updates to contract attributes from Header to Line level?Summary: Any manual updates to contract attributes like dates and term/duration to be automatically cascaded to all the contract lines/sublines. Content (required): Vers… -
How to troubleshoot errors in "Manage Subscriptions Using Order Management Transactions"Hi, When we process Subscription records from OM, we get below error message in the log file: Is there any documentation/ support KB note available to troubleshoot these…
-
Is there a possibility to tag accounts (accounting accounts) on the subscription products?Summary: Is there a possibility to tag accounts (accounting accounts/accounting codes) on the subscription products/charges setup within Subscription to ensure we have t… -
How can you recognize revenue on a monthly basis if the billing is on a quarterly basis?Summary: We have a requirement where the customer needs to recognize revenue on a monthly basis, but invoice on a quarterly basis. Following are the charge specifics: 1)…
-
Is it possible to do a quantity based credit for usage?Summary: Is it possible to do a quantity based credit for usage or alternatively, how do we reduce the value of the revenue recognised via revenue management? Content (r…
-
How to have prepayment for a subscription in oracleSummary: We have a business situation that even though the contract is for a full year, with monthly installments - customer is paying upfront full amount for the whole … -
Asset is getting created in CSE_Assets_B table in SCM pillarSummary: We created asset in subscription and it is showing up in the CSE_Assets_B table which is part of the SCM pillar. We then trying to get the asset data with a Get…
-
GET REST API For Installed Base AssetsSummary: We are calling GET multiple assets API from the CRM pillar crmRestApi/resources/11.13.18.05/assets, but it is not returning any output. Then did some research o…
-
Email History for subscriptionsSummary: Email History for subscriptions Content (required): We are using the Action --> Email option to send email of subscription template with PDF attachments to cust…
-
Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
-
Trying to Fetch Subscription Product Custom Collection attribute detailsSummary: We have created a Custom Collection at subscription Product having customer contact and Email address. We are trying to find out the backend table where these v…
-
UI Configuration: Add ProductSummary: UI configuration: The customer name should be shown by "Add Product". Content (required): By "Add Product" or "Amend Product" it is necessary to see the name of…
-
How to handle included warranty based on usageHello, As of now, included warranty subscriptions can be created from Sales order shipment. We provide warranty tenure at item level and the subscription line would be f…
-
Not able to see the Sequence and Period for Billing Schedule in SubscriptionSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
usage billing interface dateSummary: We have a product with a usage based charge, which is bill quarterly- we need to have the AR Invoice for that QTR period to be on the last day of that Q Content… -
Creating Customer while creating SubscriptionSummary: We are pushing subscription from EBS to Subscription cloud. Can we do this as follows: if the customer is not there, it will first create the customer in subscr…
-
How to switch off the notification email, confirming activation of subscription.Summary: Activation Notification switsching off Content (required): How to switch off the notification email, confirming activation of subscription?Thanks Version (inclu…
-
How To Send Subscription Product Tiered Pricing Information To AR?Summary: How To Send Subscription Product Tiered Pricing Information To AR Content (required): We have implemented Tiered base pricing and we need to send Tired level pr…
-
How to reopen a closed subscription in subscription managementSummary: How to reopen a closed subscription in subscription management Content (required): User has closed a subscription accidentally by Actions>Close>Input Date. Is i…
-
suspendingSummary: Status of Suspended Subscription Content (required): How to make it visible that the Subscription is suspended? As soon as the suspending is activated, the chan…
-
suspend subscriptionSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
How to link subscription bill lines with the existing invoice in ARAs part of the subscription management on board process, we have a requirement on data conversion where we need to generate the bill lines that are already interfaced to…
-
Restrict user assigned to one Business unit from accessing data of another Business unitSummary: Is there a way we can restrict the user of one business unit from accessing the data of another business unit? From example the subscriptions that are created i…
-
How to carry the custom attribute value to the autorenewed contract in SMC.Summary: Need to carry over the value of a custom attribute to the autorenewed contract in SMC. Content (required): Ex: There is a custom attribute Quote Number on the c…
-
How can we make custom fields Read-Only?Summary: There's a requirement to make custom field Read-only. But if we uncheck the UPDATABLE check box in application composer and publish the sandbox. We are not pass…
-
How to update customer in Subscription Management?Summary: We have subscriptions for multiple customer. But those customer got merged with another customer and new customer needs to get updated in the subscription. So w…
-
Tax integration with Subscriptions, how does tax gets calculated in subscriptions ?Summary: Tax integration with Subscriptions, how does tax gets calculated in subscriptions ? Content (required): Version (include the version you are using, if applicabl…
-
credit memo generated Automatically for a Active SubscriptionSummary: For A active subscriptions , for a Specific Line Credit Memo got Created Automatically and Line value shows 0 , Additionnally 1.This specific line is not interf… -
Import Subscriptions without bill linesSummary: Import Subscriptions without bill lines Content (required): We want to create the subscription without bill lines and import the bill lines manually. As per the…
-
Customer wants to update contact header and line start date to installed at date.Summary: currently with change in installed date only start date is updated at covered level. But customer wants it to be updated to header and line level as well Conten…