Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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Unable to view the customers from 'Manage Customers' under 'Accounts'I created a customer through 'Manage Customers' with Account Type as 'External' as well as Primary Address with purposes 'Bill to, ship to and Sold to'. While creating t… -
OSM 21D release date question - create a new subscription , pricing not able to retrieveSummary: After the new year holiday, we tried to create a new subscription in OSM manually, we cannot retrieve the price for the subscription product. We are using the s… -
Integrate OSM billing to SAP ARSummary: Content (required): Hi, Can we send the OSM billing to SAP AR, instead of Oracle AR? Is OSM integration with external AR system feasible? Version (include the v…
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Is there any OOTB feature to sync Sales cloud accounts to Subscription Cloud?Summary: Content (required): We are implementing both Sales Cloud and Subscription Cloud. Using Manage Customers, customer accounts can be created in Subscription Cloud.…
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How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…
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OSM - Quarterly and Semi-Annually Billing Frequency impact the TermsSummary: I set up Quarterly and Semi-Annually in the Manage Subscription Time Unit Mappings table for the billing frequency. If the subscription term is 6 months, It wil…
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OSM - Schedule Process - cannot see other user jobsSummary: I would like to see the job submitted by another user in the system. I did the search by 'Submitted by', I cannot see it. Am I missing the role access setup in …
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Covered Level tab under subscription product for items with "Subscription" Sales Product TypeSummary: Can we display Covered Level tab under subscription product for items with "Subscription" Sales Product Type. Content (required): Covered Level is displayed for…
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Does Oracle Subscription Management support recurring sales orders?Summary: Does Oracle Subscription Management support recurring sales orders? Content (required): Our customer (public sector transportation) ships ride tickets to retail…
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Does Oracle Order Management Cloud support recurring orders?Summary: Does Oracle Order Management Cloud support recurring orders? Content (required): Our customer (public sector transportation) sends ride tickets to retail outlet…Wayne Aus-Oracle 124 views 5 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle
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Subscription Ownership transfer to another customer through Install Base Asset.Summary: Hi, Could you provide any document where we can check how an included warranty subscription can be transferred to another customer once we update the customer i… -
Renewal controls specified at Subscription are not workingSummary: We are implementing Subscription Management module and defined renewal template with few default value and overriding the values at Subscription Level i.e. Days…
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Usage-based billing for Fixed fee contracts with % complete revenue recognitionSummary: Problem statement: For professional services fixed fees contracts, the invoicing is done according to the milestones. However, the revenue must be recognized ov…
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Subscription Events model - Setup a Business Event for Active SubscriptionSummary: Would like to know how to create an event using the Events model. Requirement - For a subscription when it becomes Active , and say for a particular Customer - … -
Subscriptions-AR: Can we use a custom AR Transaction SourceSummary: Can we use a custom AR Transation Source to import invocies from Subscriptions module Content (required): Currently, we do have a standard Transaction Source OR…
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AR Invoices generated from Subscriptions - should not be auto numberedSummary: AR Invoices generated from Subscriptions - should not be auto numbered Content (required): Currently, in AR module all the transactions are with manual numberin…
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Is it possible to get all the records on Team subtab in Subscription via groovy or REST api?Summary: We want to get all the records on the Team subtab under Subscription. Content (required): We want to get all the records on the Team subtab. But we can only get…
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Do we have a way to attach the document on the subscription product level?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Subscription Management: Ceiling Price List - system doesn't apply the Ceiling PriceSummary: Subscription Management: Ceiling Price List - system doesn't apply the Ceiling Price Content (required): We are implementing Subscription Management and in the …
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Third Party Pricing integrationSummary: Any documentation on the Third Party Pricing API requirements to integrate with Subscriptions for pricing. Content (required): Any documentation on the Third Pa…User_2025-02-12-05-52-24-172 41 views 1 comment 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle
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Price Adjustments - CPQ and Subscription ManagementSummary: If you have the CPQ to Subscription Management flow and you want to make a price adjustment (e.g. for CPI increase or a yearly increase), do you make that chang…
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Prevent Billing schedules to bill based on certain conditions (not using Bill Hold)Summary: While Bill hold is a standard feature, there are circumstances where you need to prevent a particular billing schedule from billing, based on certain criteria. …User_2025-02-12-05-52-24-172 42 views 4 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle
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How can we track usage for a contract which is still not billed to customer?Summary: The billing cycle is Quarterly. We want to know the usage in between quarter for the contracts. Is there any standard way to track it? Content (required): The c…
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For a model item (BOM) can we associate different warranty to parent asset and different included waSummary For a model item (BOM) can we associate different warranty to parent asset and different included warranty to a child asset?Content Hi Team, We want to know whet…
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How can we transfer the Asset from one customer to another including warranty entitlements.Summary How can we transfer the Asset from one customer to another including warranty entitlements.Content Hi Experts, We have a requirement where an asset can be transf…
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Invoice Early with No AmendmentContent Hello, I think this was mentioned in a future release but can this be confirmed? It is extremely inconvenient to need to amend each line every time we need to in…
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I want to sent email notification to subscription creator if there is any error while validating andSummary send email notification for validation error while validating subscription to subscription creatorContent I want to write condition in groovy script to sent emai…
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How the Volume Discount work in OSMContent Hi, I have a use case and see how it can be done in OSM. Volume Discount on the total MRC Spend - Multiple customers (meaning multiple subscriptions) contribute …
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Evergreen SubscriptionSummary How to Create and Manage Evergreen SubscriptionsContent Folks, I'm looking for information on Evergreen type Subscription. In EBS it was one of the renewal optio…
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Adding Custom fields on Renewal Template on SubscriptionSummary We want to add a custom field on renewal template. Is this possible?Content We want to add a custom field on renewal template. Is this possible?