Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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Is there a way to automatically create a subscription from order management?Summary: We are trying to understand if there is a way to automatically create a subscription from order management, using a sales order that has a subscription item on … -
Not able to fetch pricing if Subscription term is in 'Days' and pricing UOM is YearSummary: Hi All, I have configured the subscription product with UOM as Year. Pricing I have added monthly recurring charges. When the subscription term is in days, the … -
Conflicting Job RolesSummary: We have a few custom roles defined using the standard subscription specialist role and some of them when combined together conflict with user access. Content (r… -
Does Resource Hierarchy affect the logged in user Subscription Data VisibilitySummary: Resource Hierarchy: Does the Resource hierarchy - rollup data visibility in Subscription. As per our understanding, the Logged in user will be associated with R…
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How can we rate usage via excel importSummary: Hi All, We have updated the usage quantity via excel upload, but the usage is not getting rated after import. We have defined the tiered pricing in price list a…
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What is the API for Create , Amend , Renew and Terminate subscription ?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Does OSS utilize similar functionality within OSS , that can be le…Arturo Macias-Support-Oracle 71 views 1 comment 0 points Most recent by Arturo Macias-Support-Oracle
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Automatically Extend Subscription Term - Suspend/ResumeSummary: If we are Suspending or Resuming Subscription using REST API then how can we extend Subscription Term for the Suspended period using REST API. Content (required…
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22B feature - UPDATE WARRANTY EFFECTIVITY BASED ON ASSET INSTALLATION DATESummary: I noticed that the effective dates (start date, end date) are updated based on the asset installed date on covered level, but the end date is not updated for su… -
Why does the Subscription status change to Under Amendment instead of Draft**This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the question: Why does the Subscription status change to Under Amendment inste… -
Reprocess Installed Base Updates Errors OutSummary: If IB asset is created from Manage Asset or REST API, reprocess IB update always errors out with this - The covered asset can't be updated because the record is…
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Is there a technical limitation to the number of non standard coverages that can be defined?Release: 22B Summary: We are amending the standard coverage's for product lines in Subscription to non-standard coverage's wherever there is a necessity for minor change…
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Error: Duplicating SubscriptionSummary: Hi All, We are getting below error while duplicating the subscription. Please suggest what could be the reason for this. Regards, Abhi Content (required): Versi…
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Is there an update to when the OSS to RMCS integration will be fixed for Imported SubscriptionsSummary: Based on the current MOSC doc "Imported Subscription Management (OSS) Contracts Not Flowing To RMCS (Doc ID 2808058.1)", a systematic defect has been discovered…
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Markie Awards - We want to put YOU in the spotlight-Nominate now!Summary: This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commer… -
Control over the Renewed Subscription NumberingSummary: We have set up AutoNumbering of Subscriptions and when renewals are done we would like to control how those renewal subscription numbers are generated. For Rene…
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How do users make updates Meter Definition Templates from Subcription Configuration**This post was created as part of a How to Service Request (SR Release: [22B] Summary of the question: Currently under the Subscription Configuration area, users can on…
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How To Fetch Month Value from a Date Type field, Using Groovy Scripts?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Customer have requirement to get Month from the custom date field …
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Price As of Date in Subscription Product Summary page.Summary: Hi All, Can you please elaborate on 'Price As of Date' feature. ' Content (required): Use Case: Jan22 -> Price -> $10 Feb22 -> Price -> $15 Mar22 -> Price -> $2…
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Approval of subscription based on user's hierarchy.Summary: Hi All, Can we establish the approval flow in BPM which is based on user's hierarchy. Eg: UserA -> ManagerA UserB -> ManagerB When UserA creates Subscription it…
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How To Add Renewal Type at Subscription Product level auditing**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We weren't able to find the Renewal type attribute in the Manage A…
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Can we Import excel to update the Usage?Summary: Hi All, We have a requirement where customer is having excel with usage data. Can we import excel which can update the usage data for subscription lines? Conten…
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How to Configure Subscription Line Items (Products) to skip by 10We Need the Subscription Product to skip the count by 10 or 100 whenever a new product item is created under the Subscription. How is this achievable? Currently, we are …
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Is there any standard field on Subscription UI using to capture PO Number and Project Number?**This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the question: Is there any standard field on Subscription UI using to capture …
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Discounts added in Coverage is not getting sync to B2B Parts Detail ScreenSummary: Hi All, We have given discount to Customer Support (Business Process) which link to Customer Part Shipment Service Activity Code. For an Extended Warranty Subsc…
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Charge Periodicity - How does this function ?Summary: Charge periodicity or Subscription Product Duration is the number of Periods in a Billing Summary. How does this work with integration? Does this depend on the … -
How It Work Withhold Sending Billing Information When User Have The Flag Set To True Already?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: The following feature is added as part of 22B as per the release n…Alexandra Rabaea-Support-Oracle 21 views 1 comment 0 points Most recent by Alexandra Rabaea-Support-Oracle -
Unable to add new Business Unit using Subscription rulesSummary: Trying to add a new Business Unit in subscription rules setup and not able to see the newly created BU. How to add the BU to the subscription rule any idea? Con…User_2025-02-10-08-29-32-636 256 views 4 comments 0 points Most recent by Raluca Valentina Buzatu-Support-Oracle
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How to do pricing index on a Subscription?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 22A Summary of the ques…
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How to Update Classification Code in Under Amendment Subscription?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: When we create subscription. We need to enter the tax classificati…
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New Updated Price is not reflecting on the Subscription for which Pricing Term is EnabledSummary: We have a Subscription for which the Pricing Term has been Enabled Pricing Method: Reprice Term: 1 Day The day the Subscription was created the price was 5. But…