Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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how to integrate the subsscription management to Revenue managementSummary: need a Document to do the Integration between the Revenue Management and Subscription Management (Service Mappings ,Groovy Script) Content (please ensure you ma… -
Incorrect charge 'Recurring sale price' added by system for party site covered levelSummary: We are creating subscription to covered a party site through conversion and in UI. We are observing that system is automatically adding a charge line with Charg…
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How to generate a separate invoice by month for past billing periodsSummary: Our business requirement is to generate a separate invoice (by month) for the past billing periods, because our customers could have a different PO for each mon… -
Unable to search for some of the customers from Manage Customers. However, able to create AR invoiceSummary: Unable to search for some of the customers from Manage Customers. All the customers are loaded using FBDI. Out of these few are visible in manage customers whil…
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Unable to add BillToAccountDescription attribute in Subscription Header through app composerSummary: We need to add the BillToAccountDescription attribute to the SubscriptionHeader Details page. This attribute is a standardfield available under Fieldsin the Sub…
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Price list not retrieving through APISummary: Trying to create Subscription through Rest API. Pricing is defined in the system however open hitting the create Product API price list does not get retrieved a…
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Unable to view all fields to enable audit in oracle subscriptionSummary: Unable to view all below fields to enable audit in oracle subscription. Am I missing job role? I have Sub Specialist job role. i am looking to enable almost all… -
Can the Subscription be cancelled using REST APISummary: I am using this end point to cancel subscription, but it is throwing 400 bad request error /crmRestApi/resources/11.13.18.05/subscriptions/{SubscriptionNumber}/…
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Ability to create Subscription Bill Line Adjustment in bulk using REST APISummary: Ability to create Subscription Bill Line Adjustment in bulk using REST API Content (please ensure you mask any confidential information): There are 500 plus bil…
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Negative quantity handling in SubscriptionsSummary: Subscriptions doesn't allow negative quantity. But we have to pass -ve quantity to RMCS to get revenue according to the requirements. Is there a standard way of…
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26A New FeaturesSummary: We wanted clarity on a new feature in 26A named 'Track Allowances for Prerated Events'. In case of over usage, the business users currently follow a process whe…
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How to enable coverage plans for subscription type products in Oracle SMSummary: Unable to associate coverage plans/entitlements for subscription type products in Oracle SM Content (please ensure you mask any confidential information): We cr…
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Unable to download whitepaper from Oracle note : KB221027Summary: I am unable to download the whitepaper given in the Oracle note. We have similar requirement for our client. Can someone help to get whitepaper? FA: SCM: Pricin…
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memo line from subscription management to ARSummary: Need some help or any documentation on how to setup/map memo lines from subscription to AR Content (please ensure you mask any confidential information): Versio…
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Is there a way to create standard coverages using APIs or Import Management in Subscription?Summary: We have business requirement for frequent creation of standard coverages, is there a way to create them using REST APIs or import management so that it can be a…
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item not displaying in different BUSummary: we have created multiple BU's. Defined an item in root item default class. while creating subscription I'm able to select different BU's but product is not gett…
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Create partial bill schedule for first bill instead of last billSummary: Is there way for system to default first bill schedule for partial term instead of last bill schedule. e.g. a subscription is for 779 days starting 3/1/2026 bil…
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Subscription Advisor AI Agent not providing detailsSummary: Subscription Advisor AI Agent not providing details Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Getting error You must map quantity and UOM attributes to persistent attributes in service mapSummary: After the Usage event creation and running ESS Job Rate Subscription Usage Events getting error 'You must map quantity and UOM attributes to persistent attribut…
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Pricing updates not reflected in SubscriptionSummary: Each time we update the pricing setups at the Pricing side (even creating price for a new item) , the existing item prices stop showing in the Subscription.The …
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Unable to send date field and throwing exception while sending SMC to RMCS integration AlgorithmSummary: We are using Product Start Date field in Subscription Product Line in SMC and mapping with INITIAL_PERF_EVENT_DATE date field in RMCS Document Lines. But after …
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How to use custom Transaction types for AR invoices coming from Subscription Management?Summary: How to use custom Transaction types when we process subscriptions from subscription management to Oracle AR? Customer has many custom transaction types defined …
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Can we upload the subscription and Product lines via FBDI TemplateSummary: Hello Team, Not finding the option to upload the subscriptions via FBDI template. We are in 25D and next month hit will be 26A. Please advice FBDI is not the op…
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Does Oracle Cloud Subscription Management license include Install Base?Summary: Does Oracle Cloud Subscription Management license include Install Base? Content (please ensure you mask any confidential information): This is to manage interna…
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User defined notification typeSummary: In Event Notification Rule, I'd like to use User Defined Type for Notification Type. In the following screenshot, I only see Quote and Reminder. Is there a docu… -
Subscription 26A close credit method do not see the new valuesSummary: in 26A supposed to be 3 new values in close credit method but we do not see them. we see only 3 values - Full, prorate with credit, prorate without credit Conte…
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Enquiry on "standard/pre-built" integration from Subscription Renewal lines to CPQ Quote?Summary: We need to inquire on the "standard/pre-built" integration that picks up Subscription Renewal lines and creates a CPQ Renewal quote with Line Item Grid populate… -
EFF tables for SubscriptionsSummary: Where can I find EFF tables in fusion to fetch Custom attribute details in SAAS report at Subscription Header Level. Content (please ensure you mask any confide…
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Not able to generate credit memoSummary: After the release 25D we are not able to generate credit memo from Subscription. Content (please ensure you mask any confidential information): The profile opti… -
Assistance Needed: Error During Subscription Approval in BPM WorklistSummary: I am receiving the error, “A requested resource was not found. See logs for more details,” while approving a subscription from the BPM Worklist in Oracle Subscr…