Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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How the Volume Discount work in OSMContent Hi, I have a use case and see how it can be done in OSM. Volume Discount on the total MRC Spend - Multiple customers (meaning multiple subscriptions) contribute … -
Evergreen SubscriptionSummary How to Create and Manage Evergreen SubscriptionsContent Folks, I'm looking for information on Evergreen type Subscription. In EBS it was one of the renewal optio… -
Adding Custom fields on Renewal Template on SubscriptionSummary We want to add a custom field on renewal template. Is this possible?Content We want to add a custom field on renewal template. Is this possible?
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Subscription Management ItemsContent As per the Subscription management Implementation guide we can create 3 types of Items Included Warranty Items( Customer orders : No) , Extended warranty Items( … -
Question about Oracle Analytics Cloud and Subscription ManagementContent I work with Oracle Analytics Cloud (OAC) and do not know much about Oracle Subscription Management Cloud 21c service. My questions are: 1. Can OAC be be used to …
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Additional Sortable Fields on Subscription Products ViewContent In order to view a lot of line details, you have to click line by line and review which is very tedious and time consuming. Can we pull them into the display bar…
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REST API usage billing amount updated in response, but not updating in OSMContent Hi, We tried to use the REST API (see below) to update the usage billing amount field. It did update in Response, but not updating in the application. Please adv…
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Renewal Subscription - Pricing and Billing schedule missingContent Hi, When we tried to use the Renewal API to execute the Renewal in OSM, will OSM check the Pricelist? We do not use the Oracle Fusion- Pricing engine in the futu…
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Usage Amount not getting update via the APIContent Hi, We tried to update the Qty and the amount on the billing line via the API below. The Response comes back with no error. Qty gets updated but not the amount, …
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21C - Pending activation on the product questionContent Hi, I tried to find the pending activation check box in our instance but I cannot see it, do I need to execute anything to get the most update changes?
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Payment method on the Subscription ProductContent Hi How can we add the credit card link to be the payment method within the Subscription Product summary screen? Thanks, Mary
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Import SubscriptionContent Hi, Please tell me where I can find the template to import the subscription to OSM. Also, what will be the job name to run for the import process. Thanks, Mary
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Usage product not integration to ARContent Hi, I created an usage product and populate the quantity and run usage , the amount I can see it on the billing schedule. When I try to run the Send Subscription…
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Bill cycle in OSMContent HI, In our legacy system, We define the billing cycle (e.g.bill run on the 1st of the month) for the customer, We will run the bill run for the customer based on…
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Manage Churn Prediction ModelContent Hi, For the Manage Churn Prediction Model, is there a way to know the logic of how the system determines the Churn Probability in each of the subscriptions? I ca…
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Business unit not pick up on the new Subscription ProfileContent Hi, I set up a new Subscription profile with the new business unit. When I tried to create a new subscription and populate the new Subscription profile. The new …
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Novation processContent Hi, Do we have the functionality OTB to execute the Novation - Moving the subscription from one account to another account? Thanks, Mary
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OSS_PRICING_APPLICATION profile option. Can pricing be brought from 3rd party application into OraclContent All, I see profile option : OSS_PRICING_APPLICATION that need to be set to bring pricing information from other 3rd party pricing application .However my questio…
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Auto Renewal subscriptionContent Hi, For the autorenewal process within OSM, is there an automatic job that will be run every day or how does it work? Please elaborate. Thanks, Mary
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User audit log in OSMContent Hi, Do we keep the audit history on user activity in OSM? Where can we find it?
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Audit log for the user activities in OSMContent Hello, Do we have the audit log in OSM to keep track of user activities? What exactly the user has done within the sandbox? Thanks, Mary
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Application Composer - Standard Object -Quote and Order in CRM CloudContent Hi, Within the Application Composer in CRM Cloud - Standard Object name - "Quote and Order", How can I find the name of the Physical table for all the fields? Th…
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Disabling Activate under Actions on Subscription Header pageSummary Disabling Activate under Actions on Subscription Header pageContent Hi Friends, We have added a custom field on the header. Depending on the field value we would… -
UOM in Pricing impact generate the OSM billing scheduleContent Hello, I cannot generate the billing schedule in OSM because the UOM in the price list is not setting up correctly. My product term is 1 year. What should be the…
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API to simulate the "Reprice" action on Subscription Covered LevelSummary We want to reprice the subscription covered level using API.Content After adding a subscription covered level via API, we want to do the "reprice" action via API…
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OSM integrate to Oracle Cloud AR questionContent Hello, We would like to do the POC between OSM and Oracle Cloud AR. Do we have the basic service mapping out of the box and publish the charge to Account Receiva…
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How to convert Susbcription Data from Leagcy to Oracle FusionSummary How to convert Susbcription Data from Leagcy to Oracle FusionContent How to convert Susbcription Data from Leagcy to Oracle Fusion. Do we have any template for t…
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Unable to generate a billing schedule for the productContent Hello, I am not able to generate a billing schedule for the product within the subscription. Is there any permission or step I missed? When I did the Validation,…
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Role access for the Application Composer in OSMContent I am trying to provide the Application Composer access to the user, please let me know the role I should add to the user profile.
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Oracle Subscription Management Cloud and PPMSummary Is there any seeded integration / can we build integrationContent All, Is there any seeded integration between Subscription management cloud and Project Portfoli…