Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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Deep link support for Subscription and Subscription productSummary Deep linkContent Hi, Quick question - Is deep link supported in subscription already for Subscription and Subscription product objects? Thanks, Adam Version 20B -
Selecting a Customer of type Person on a SubscriptionsSummary Subscription Management for a Daycare organizationContent I am trying to model a solution of Subscription Management for a Daycare organization The Customer shou… -
Discounts given in Subscription are not getting applied in Depot Repair Debrief Page.Summary Discounts given in Subscription are not getting applied in Depot Repair Debrief Page.Content Hi, In Subscription Management Module I have defined a Subscription … -
Supplier Rebate Calculation similar to Trade management functionality using Vendor RebateSummary We have a vendor rebate functionality in EBS using offers in Trademanagement. How do we do this in Oracle Cloud? Is it part of Subscription management?Content In… -
What would you like to know about Subscription ManagementContent As we start to ramp up Customer Connect webinar sessions over the next few months, we want to reach out to our users to see what you are most interested in learn… -
Error when trying to associate asset in Subscription Management covered levelsSummary Entity row with key oracle.jbo.Key[300000196568634 ] is not found in ProductAssociationsEO.Content I created a new subscription management contract, added a prod… -
Sales – What’s New in Subscription Management July 2020, 8 July 2020, 9 a.m. PT - Submit QuestionsContent Submit your questions for the Sales – What’s New in Subscription Management July 2020 session to have them answered during the live event. Post your questions by… -
New Bundle License ModelSummary Has anyone switched over to Oracle's new licensing bundle?Content Has anyone switched over to Oracle's new licensing bundles, can you share your experience? Than…
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Install Base Assets not showing associated Subscriptions recordsSummary How do we expose the associated Subscriptions in Install base detailed pageContent HI Community, We are implementing subscription management, We have identified … -
Covered Level - Asset GroupSummary Covered Level - Asset GroupContent Hi, Asset Group will be introduced on 20B in Maintenance Cloud. Will we support covered level 'Asset Group' in subscription mg…
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Subscription Management Cloud - Business Process ModelsSummary Subscription Management Cloud - Business Process ModelsContent I would like to know if there are Business Process Model diagrams developed by Oracle for Subscrip…
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How to fulfill Tangible Subscription Items from Oracle Cloud Subscription Management?Summary How to fulfill Tangible Subscription Items from Oracle Cloud Subscription Management?Content How to fulfill Tangible Subscription Items? Is there a way to integr…
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Integrations with Engagement Cloud B2B ServiceSummary Integrations with Engagement Cloud B2B ServiceContent Hi, I have following use case and I need certain clarifications on this 1.Oracle SR is logged based on an i… -
Oracle Enterprise Contracts Vs Oracle Subscription Management CloudSummary Oracle Enterprise Contracts Vs Oracle Subscription Management CloudContent Dear Experts, Im a newbie to Cx Space and hence need some basic clarification. Can you…
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Table level mapping details when Subscription Management data flows to AR via interface tableSummary Table level mapping details when Subscription Management data flows to AR via interface tableContent Please consider this s example only steps section-1) Log int…Ravindra Sirigiri-Support-Oracle 129 views 1 comment 3 points Most recent by Ravindra Sirigiri-Support-Oracle -
What Events Trigger or Initiate Data Transfer from Subscription Management to Revenue ManagementSummary What Events Trigger or Initiate Data Transfer from Subscription Management to Revenue ManagementContent section-1) Here are the subscription events that initiate…Ravindra Sirigiri-Support-Oracle 69 views 1 comment 1 point Most recent by Ravindra Sirigiri-Support-Oracle
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Need to Know, Why "On Hold" Subscription Being Sent to RMCS?Summary Need to Know, Why "On Hold" Subscription Being Sent to RMCS?Content a) Setting a subscription on hold will only temporarily put the billing on hold, but will con…Ravindra Sirigiri-Support-Oracle 57 views 1 comment 0 points Most recent by Ravindra Sirigiri-Support-Oracle
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Details of the flow from Subscription Management to ARSummary Details of the flow from Subscription Management to ARContent steps Log into application Navigate to subscription page select a record drill down EDIT subscripti…Ravindra Sirigiri-Support-Oracle 200 views 0 comments 2 points Most recent by Ravindra Sirigiri-Support-Oracle
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Coverage is not auto-populated after I add covered levelSummary Coverage is not auto-populated after I add covered levelContent Here is the issue detail, I set up the coverage item (ALSRVGS12) in PIM. This item uses the stand…
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Sample payload to create extended warranty in OSSSummary Sample payload to create extended warranty in OSSContent Hi, Anyone has a payload sample to create subscription with coverage item and covered item? Thanks, Adam…
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Same subscription is used for different assets created with APISummary Same subscription is used for different assets created with APIContent Hi, I used REST API (/fscmRestApi/resources/latest/customerAssets) to create 2 IB assets w…
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Numbering Sequence for Subscription Management ContractsSummary Need name of the document sequence that is used for auto numbering of subscription contractsContent ELRW Partner Instance is creating Subscription Contracts star…
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Invoice Y/N Flag at the Subscription Contract LineSummary Client use case includes ability to STOP Select Contract Coverage Lines to NOT to be sent to AR for InvoicingContent Pl let us know which field/flag controls the…
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Payment Terms doesn't pick Directly from Customer MasterSummary Payment Terms doesn't pick Directly from Customer MasterContent Payment terms for customers doesn't defaults in Subscription from Customer master. We have 70k cu… -
Subscription quantity doesn't match AR quantitySummary Subscription quantity doesn't match AR quantityContent If customer is subscripting for 10 qty each of 5$, in AR it always shows as 1 qty with 50$ total. This is …
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CPQ/OSS integration behavior for Coverage/Subscription/Covered ItemSummary CPQ/OSS integration behavior for Coverage/Subscription/Covered ItemContent Hi All, Can you confirm what's the expected behavior for the following use case? If I …
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The covered asset can't be updated because the record is lockedSummary The covered asset can't be updated because the record is lockedContent Hi, When i run Reprocess Installed Base Updates in subscription for sales order (of standa…
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Subscription vs. Service ContractsSummary Subscription vs. Service ContractsContent Hi, If we are going to use subscription mgt to maintain extended warranty/service contract/service agreement, how can w…
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AR invoiceSummary Import Autoinvoice doesn't generate AR invoiceContent I created a subscription with an extended warranty product and start date as 2019-11-01. After I run the es…
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Serviceable Item and Included Warranty Item in PIMSummary Item Setup in PIMContent Hi, Quick question - How do we associate the standard warranty to the serviceable item? Do we just use Related Item with Type 'Warranty'…