Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti… -
Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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How to do an advance billing for the current month in the previous month of given date.How to do an advance billing for the current month in the previous month of given date. Eg. Billing for 1-Jan-26 to 31-Jan-26 = invoice generation on 27-Dec 1-Feb-26 to …
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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Location of SMC to AR Standard Field Mapping in Subscription ManagementSummary: Hi Team, We are currently working on SMC to AR mapping. Under the Service Mapping section in Subscription Configuration, we are unable to find the standard fiel…
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Dffs on Subscription Management not appearing in Rest Api PayloadEnabled dffs on subscription level and clicked on the BI enabled checkbox still it is not appearing in payload response. Has any one faced the same issue?
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Feature Implementation: CPI-Based Annual Price Increase with Flat X% Subscription ManagementSummary: Hi, I want to implement annual price increment on the subscription based on a CPI % that changes every year. The price is supposed to increase on every subscrip…
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What is the concurrent calls that a Subscription creation API can handleThe limit on concurrent calls to the API - /crmRestApi/resources/11.13.18.05/subscriptions
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Disabled Reset Billing Status on Billing summary formSummary: User unable to reset the 'Reset billing Status' against the subs product. Content (please ensure you mask any confidential information): Please advice if there …
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wanted to know the limit for the file upload in adding supporting document fieldI am trying to find the size-limit for adding supporting document in the Subscription Header. If I try to add a single file sized more than 100 MB the environment freeze…
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Issue: Renewal Activation Impacted by Custom Groovy ScriptSummary: Hi, We have written two triggers based on business requirement. Before Update trigger: Business requirement: This trigger was created to prevent coping of custo…
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HOw to populate standard table data in the custom field columnsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to change time format of start date and end date of subscriptions based on user preferencesSummary: How to change time format of start date and end date of subscriptions in Subscription Management Cloud in Oracle Fusion CX Cloud based on user preferences set i…
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I’m looking for related roles for license B91080.Hello, I’m looking for related roles for license B91080.I find document predefined-roles-subscription-impact_25C and I cant find any information about B91080 roles. Same…
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JBO-27023: Failed to validate all rows in a transaction.Summary: While duplicating the subscription with 1000+ lines the ESS job is ending with an error 'JBO-27023: Failed to validate all rows in a transaction'. Attached the …
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How many subscriptions gets renewed in one batch of Automatic renewal processSummary: How many eligible subscriptions gets renewed in one batch of scheduled process "Automatically Renew Eligible Subscriptions". Is there any limit on subscriptions…
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error adding add adhoc bill lineSummary: ERROR:Cannot Invoke "Java.Sql.Date.toLocaleDate()"because "InvoiceDate" is null Content (please ensure you mask any confidential information): Version (include …
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Multiple Main Items in One ContractSummary: Hello Team, We have one scenario to review. Please find the details below: 1. Scenario 1: The user can create a Sales Order (subscription order) in Order Manage…
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OSM to AR: Quantity and unit price Not Appearing Correctly on InvoicesSummary: OSM to AR: Quantity and unit price Not Appearing Correctly on Invoices Content (please ensure you mask any confidential information): When the AR invoices are g…
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How can we store activation key for all 100 licenses sold through subscriptionsHow can we store activation key for all 100 licenses sold through subscriptions? any process information regarding the CSP clients selling licenses will be highly apprec…
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How to integrate the external billing system to subscriptions managementWe have a client requirement, that needs the billing for subscriptions to be done through external systems. We understand this can be achieved by REST API, but we want t…
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Subscription product line stuck with under amendment statusHello Team, How to change the subscription product line status from under amendment to active against the ACTIVE subscription. Please advice if we can do that through sy…
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can we Capture the Salesforce id in the SubscriptionSummary: Is it possible to capture the Salesforce ID within Oracle Subscription Management subscriptions, allowing for both automated integration and manual entry, with …
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Is creating separate invoices for one-time and usage charges expected behavior?Summary: I have created a subscription with two products: one as a one-time charge and the other as a usage charge. Upon generating the invoice, two separate invoices we…
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What is the significance of FreezePriceFlag in Subscription Header FBDI.Summary: We are importing Subscriptions for Usage based feature. We were suggested to use FreezePriceFlag in Subscription Header FBDI. I never used this flag before. May…
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Subscription Lines not sorted properlyWe are implementing Subscription Management. We are seeing that the subscription lines are sorted as text and not as numbers. Is there a way we can sort the lines proper…
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Is there a way to change display name of filter 'Sales Order Number' in Manage AssetsSummary: We are using CPQ to Fusion OM to SMC. Assets created by Fusion OM has CPQ Quote Number as 'Sales Order Number' in Manage Assets Page. So, we have to change the …
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Return Asset not changing status from Customer asset to inventory AssetsHello Masters, We have business scenario where Customer returns the defect item. So if we do the below steps something is not expected. Original Order Created Dropshippe…
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Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…