Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Subscription Management Sales Price Credit MemoSummary: When we close or amend Subscription Products with Prorate with Credit, Credit memo option - on invoice the credit memo not generated for billing summary with Sa… -
How to update the customer name for an active subscription?Summary: Need help with a scenario, So we have a subscription created for "Customer1" for an year with monthly billing. Now after 6 month we need to change the customer …
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Request for Standard API/SOAP Service to Extract Subscription Billing Data with Complex FilteringWe are currently using a custom BIP report to extract Subscription, Product, and Bill Line data required for downstream invoicing and reconciliation processes. This repo…
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How to update Ship-To Site Address using APISummary: Looking for REST/SOAP API to update "Bill To" Site address. Content (please ensure you mask any confidential information): We are creating Hub Organization Cust…
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Items Created in Classic UI Product Information Management-PIM not visible on Redwood SubscriptionWe have created few dummy items in PIM where still there is Classic UI. Them I am trying to create Subscription on Subscription Management Cloud which is also on Classic… -
Need to create multiple nodes in target viewpoint through subscriptionSummary: I have two viewpoints (VP1, VP2) they both are of same dimension and use different node types(NT1,NT2) and i have convertor created between these node types. I …
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REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
In Subscription Management how do I add new attribute values to the LOV in Manage Event Types?Summary: In Subscription Management how do I add new attribute values to the LOV in Manage Event Types? Content (please ensure you mask any confidential information): In…
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[$coveredLevels.Asset Item Name] attribute in invoice text returns item description and not item#We have configured subscription profile with invoice text which contains attribute [$coveredLevels.Asset Item Name] As per the attribute says it should add item name in …
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Is it possible to create different renewal templates for different customersSummary: Is it possible to create different renewal templates for different customers ? Because we have option of choosing different Business Units and renewal templates…
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How to update subscription billing account and bill to site details for active subscriptionSummary: How to update subscription billing account and bill to site details for active subscription Content (please ensure you mask any confidential information): Versi…
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Need to stop auto renewal mail notificationsSummary: Dears, We are implementing the auto renewal feature, so let`s say there are 5 mail notifications that are sent to the customer before renewal to remind him abou… -
Can we split the data from a custom field in SM into different DFFs in AR using an algorithm?Summary: We are seeking a solution to divide the data entered in a long text field type into segments and send them to various DFFs in AR using service mapping and algor…
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Is there a way to call a common lookup/global function in Subscription management to AR algorithmwe have a common lookup defined with certain values, while sending data from OSS to AR we want to add a script in the algorithm which checks on a certain field using tha…
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Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…
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Summarize bill lines from subscription before sending to AR invoicingSummary: Our client has the requirement to have usage products have a daily price periodicity in subscription management, and are billed monthly. With this set up, a mon…
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Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 11 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
Difference between the Sales product of type Preventive Maintenance and Extended WarrantySummary: We have tried creating Subscriptions of type both Extended warranty and Preventive Maintenance. But we haven't seen any difference between both the types. We wa…
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What is the Table name replacing OKS_REPROCESSING in Oracle fusionSummary: Hi, I want to create an alert for sales order lines that are stuck in the interface to subscription with error. In EBS it was called OKS_REPROCESSING, in Oracle…
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Is there a way to set "Hide Amended Products" checkbox as enabled by default?Summary: We need to set the default value as Enabled on 'Hide Amended Products' on Subscription Management page. Content (please ensure you mask any confidential informa…
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How to pass custom field values from original subscription to consolidated subscription?Summary: We need to create a subscription from OM through payload. Once order submitted and subscription gets created in OSM in draft status, we will add custom field va…
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Is there any Subscription Management PVO available for use in OM Extension/ AlgorithmDear Experts, Is there any Subscription Management PVO available for use in OM Extension/ Algorithm ? I could not find any PVOs in the support doc :
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How to price subscription item based on the existing lines on the subscription?We have group of products usually categorized as a bundle. The character of this bundle is in such a way that if any one of the product belonging to the bundle is ordere…
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Redwood User Interface for Subscription ManagementSummary: I need to implement Redwood UI for Subscription Management. I followed all the steps to enable Redwood UI in OSM but I'm getting blank screen after going to new…
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How to prevent creation of Subscription Product lines with duplicate Standard or EFF field values.Summary: How to setup check or validation upon Subscription Product line entry that will prevent creating lines with duplicate values in Standard, custom or EFF field. E…
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OM to Subscription integration error with The value of the Inventory Item Id attribute is not validSummary: While we are integrating OM to subscription, standard orchestration failed in creation of the subscription with one Item. It says that Detail Message: oracle.jb…
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how to make subscription profile field updatable after subscription activatedSummary: Hi all, Is there any way we can make the subscription profile field editable after the subscription activated? Content (please ensure you mask any confidential …
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how to create evergreen subscription via Order REST APIWe have requirement to create evergreen subscription via Order REST API and what are all changes(algorithm) needed to create a subscription
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"Oracle Subscription Management – Managing Mid-Term Cadence Change with Existing Invoices"We are using Oracle Subscription Management, where invoices are generated one month in advance of the subscription period. The subscription in question runs from January…
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Mass upload data to create multiple product lines for a given subscription, validate & activateSummary: One of my Customer having requirement to Mass upload data to create multiple product lines for a given subscription and validate and activate it. Please provide…