Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Oracle CX AI & Redwood Enablement SessionsWe invite you to join us in person for these full day, hands-on AI and Redwood enablement sessions. Don’t miss this opportunity to accelerate your transformation journey… -
Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A…
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Fusion- OIC Integration Error Notification Detailed Email RequiredSummary: Hi Team, Whenever an integration between Fusion and OIC encounters errors during execution, the system sends error notification emails to the AMS team. Ideally,… -
How to enable grouping rule in SMC using Subscription Number as the grouping object?Summary: Use Case - During Upsell, I want to add new products to the same subscription. Upsells are triggered from Quoting system and come to SMC through Fusion Order Ma… -
Will groovy script triggers timeout/give errors while updating a large number of recordsSummary: Hi all, We are working on Subscription Management Module of Oracle Fusion and updating a field on Subscription Products Object level with data from Subscription…
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How can multiple approval routings be configured in an Oracle Fusion Fixed Assets with single userSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Header showing as close even if all the Product line is not closed statusSummary: Need to undersatnd how come the subscription header is closed even if the all the product lines are not close. Ideally header should come in 'Closed' status onl…
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Add estimated Usage in SubscriptionI am trying to add the Estimated usage in a Subscription following the document link mentioned below https://docs.oracle.com/en/cloud/saas/subscription-management/fasum/…
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Enterprise Scheduler Job Application Identity for CRMSummary: Subscription getting closed by this username, why? Content (please ensure you mask any confidential information): We need to stop subscriptions getting closed b…
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How to change the start date of an included warranty?Currently the included warranty on Fusion is created based on the ship date and probably with a specific offset for installation purposes. However, if an OEM is selling …
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Descriptive flex field table for subscription productSummary: May I know which table stores the Descriptive Flex Field for Subscription Product? Thanks, Krishna
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How to terminate specific covered assets within a coverage item from SO using REST APISummary: How to terminate specific covered assets within a coverage item from SO using REST API Content (please ensure you mask any confidential information): We have a …
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Is there a query to get the license count from Fusion which can help reconcile the data cloud portalIs there a query to get the license count from Fusion which can help reconcile the data from the usage report generated in the cloud portal
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Purging Old assetsSummary: Deleting Old Install Base Assets based on the Date Parameter. Content (please ensure you mask any confidential information): Hi Team, we have a business require…
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Accessing customer master data from oracle subscription formSummary: Is there a means to access customer master using the customer data selected on the subscription as the context? I am looking to view customer master data direct… -
Why tax getting calculated in subscription for few customers?Summary: There's no exempt tax setup done for any customers, however for few customers the tax is getting calculated in subscription line and for few it is not ? Content…
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List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti…
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Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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How to do an advance billing for the current month in the previous month of given date.How to do an advance billing for the current month in the previous month of given date. Eg. Billing for 1-Jan-26 to 31-Jan-26 = invoice generation on 27-Dec 1-Feb-26 to …
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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Location of SMC to AR Standard Field Mapping in Subscription ManagementSummary: Hi Team, We are currently working on SMC to AR mapping. Under the Service Mapping section in Subscription Configuration, we are unable to find the standard fiel…
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Dffs on Subscription Management not appearing in Rest Api PayloadEnabled dffs on subscription level and clicked on the BI enabled checkbox still it is not appearing in payload response. Has any one faced the same issue?
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Feature Implementation: CPI-Based Annual Price Increase with Flat X% Subscription ManagementSummary: Hi, I want to implement annual price increment on the subscription based on a CPI % that changes every year. The price is supposed to increase on every subscrip…
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What is the concurrent calls that a Subscription creation API can handleThe limit on concurrent calls to the API - /crmRestApi/resources/11.13.18.05/subscriptions
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Disabled Reset Billing Status on Billing summary formSummary: User unable to reset the 'Reset billing Status' against the subs product. Content (please ensure you mask any confidential information): Please advice if there …
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wanted to know the limit for the file upload in adding supporting document fieldI am trying to find the size-limit for adding supporting document in the Subscription Header. If I try to add a single file sized more than 100 MB the environment freeze…
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Issue: Renewal Activation Impacted by Custom Groovy ScriptSummary: Hi, We have written two triggers based on business requirement. Before Update trigger: Business requirement: This trigger was created to prevent coping of custo…
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HOw to populate standard table data in the custom field columnsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to change time format of start date and end date of subscriptions based on user preferencesSummary: How to change time format of start date and end date of subscriptions in Subscription Management Cloud in Oracle Fusion CX Cloud based on user preferences set i…
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I’m looking for related roles for license B91080.Hello, I’m looking for related roles for license B91080.I find document predefined-roles-subscription-impact_25C and I cant find any information about B91080 roles. Same…