Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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Subscription Management
Discussion List
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REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 12 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
Let’s start the conversation for Subscription Management!Summary Welcome to the Forum for Subscription ManagementContent As our customer base grows, we’d like to see you join us here on the Cloud Customer Connect forum to talk… -
Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C… -
Sales – What’s New in Subscription Management 21A & 21B, 21 January 2021, 10 a.m. PT - Submit QuestiContent Submit your questions for the Sales – What’s New in Subscription Management 21A & 21B session to have them answered during the live event. Post your questions by… -
WARNING: When Entering Usage Quantity, There is No Room for Error as Original Amount will InterfaceSummary If you enter the wrong usage quantity and then change it even before running the interface processes, it will pull the original amount into RMCSContent We came a… -
RESCHEDULED: Sales – Subscription Management Roadmap Winter 2021, 11 February 2021, 10 a.m PT - SubmContent Due to unforeseen technical issues, this topic has been rescheduled to a later date. An announcement with the new date will follow shortly. Apologies on the inco…
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What would you like to know about Subscription ManagementContent As we start to ramp up Customer Connect webinar sessions over the next few months, we want to reach out to our users to see what you are most interested in learn…
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Sales – What’s New in Subscription Management July 2020, 8 July 2020, 9 a.m. PT - Submit QuestionsContent Submit your questions for the Sales – What’s New in Subscription Management July 2020 session to have them answered during the live event. Post your questions by…
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Subscription Management Cloud - Business Process ModelsSummary Subscription Management Cloud - Business Process ModelsContent I would like to know if there are Business Process Model diagrams developed by Oracle for Subscrip…
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Table level mapping details when Subscription Management data flows to AR via interface tableSummary Table level mapping details when Subscription Management data flows to AR via interface tableContent Please consider this s example only steps section-1) Log int…Ravindra Sirigiri-Support-Oracle 92 views 1 comment 3 points Most recent by Ravindra Sirigiri-Support-Oracle -
How to apply Flexible Price Plan at Subscription Product level for a single itemSummary: Documentation reference : We have configured some Subscriptions items with multiple charges for each of them : Recurring / One Time / Usage Documentation says t…
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Tiered Markup Subscriptions--The Tier details are not visible in the DB Tables? Where do we see themSummary: Tiered Markup Subscriptions--The Tier details are not visible in the DB Tables Content (required): 1>Markup Subscriptions--DIGAVN-10035--Line 1—The Markup Effec…
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How to Deactivate the Bill to site from the SubscriptionHi, I have end dated the customer Bill to Site from Receivables>Manage Customers>Profiles and further followed steps metioned in below KM Note as well to end date party …
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Search option for Custom Field LOV/Smart SearchSummary: Under SM Header and Edit Product page we have custom fields We experienced the difficulty to fill in the customer segment and manufacture code from the list und…
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Can we integrate Customer Credit Check on Subscriptions? Same as in Sales OrdersSummary: Need a Customer Credit hold on Subscriptions Content (required): In Order Management, there is a customer credit check which if fails- puts the sales order unde… -
For a model item (BOM) can we associate different warranty to parent asset and different included waSummary For a model item (BOM) can we associate different warranty to parent asset and different included warranty to a child asset?Content Hi Team, We want to know whet… -
Oracle Fusion Subscription - API available for Rate Usage (Update Usage Quantity) so Amount gets updSummary Oracle Fusion Subscription - Availability of API for Rate Usage (Update Usage Quantity)Content Hi there, I am attaching the diagram showing the snapshot of Updat…
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How to link a sales order from Oracle order management cloud to subscription management cloud?Summary Process flow from the order creation to linking that order to a subscriptionContent Hello! Good morning! I´ve been trying to complete the process flow for a subs…
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Validate SubscriptionSummary Is there a way to add validations to 'Validate' or 'Activate' action buttonContent We have a requirement that a Subscription Contract needs to always have an 'at…
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Change Invoice Text Description without Needing an Amendment to a ProductContent If you want to amend what goes in the invoice text on the product summary screen in an active subscription, you need to create an amendment to the product to mak…
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Sales – Oracle Subscription Management - Analytics and Reporting, 17 December 2020, 9 a.m. PT - SubmContent Submit your questions for the Sales – Oracle Subscription Management - Analytics and Reporting session to have them answered during the live event. Post your que…
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Subscriptions API : Generate Billing Schedule & Activate actionsContent Hi, I have loaded Subscriptions using REST API. It is in DRAFT status. Now, I want to generate the billing schedule and activate the subscription.. Whch API must…
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Sales – Best Practices for Importing Subscription Contracts, 25 November 2020, 9 a.m. PT - Submit QuContent Submit your questions for the Sales – Best Practices for Importing Subscription Contracts session to have them answered during the live event. Post your question…
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Sales – Understanding How to Customize Subscription Management: AR and RMCS integration, 25 SeptembeContent Submit your questions for the Sales – Understanding How to Customize Subscription Management: AR and RMCS integration session to have them answered during the li…
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Install Base Assets not showing associated Subscriptions recordsSummary How do we expose the associated Subscriptions in Install base detailed pageContent HI Community, We are implementing subscription management, We have identified … -
How to fulfill Tangible Subscription Items from Oracle Cloud Subscription Management?Summary How to fulfill Tangible Subscription Items from Oracle Cloud Subscription Management?Content How to fulfill Tangible Subscription Items? Is there a way to integr…
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Integrations with Engagement Cloud B2B ServiceSummary Integrations with Engagement Cloud B2B ServiceContent Hi, I have following use case and I need certain clarifications on this 1.Oracle SR is logged based on an i… -
Oracle Enterprise Contracts Vs Oracle Subscription Management CloudSummary Oracle Enterprise Contracts Vs Oracle Subscription Management CloudContent Dear Experts, Im a newbie to Cx Space and hence need some basic clarification. Can you…
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Details of the flow from Subscription Management to ARSummary Details of the flow from Subscription Management to ARContent steps Log into application Navigate to subscription page select a record drill down EDIT subscripti…Ravindra Sirigiri-Support-Oracle 151 views 0 comments 2 points Most recent by Ravindra Sirigiri-Support-Oracle
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Subscription quantity doesn't match AR quantitySummary Subscription quantity doesn't match AR quantityContent If customer is subscripting for 10 qty each of 5$, in AR it always shows as 1 qty with 50$ total. This is …
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CPQ/OSS integration behavior for Coverage/Subscription/Covered ItemSummary CPQ/OSS integration behavior for Coverage/Subscription/Covered ItemContent Hi All, Can you confirm what's the expected behavior for the following use case? If I …