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Benefits
Discussion List
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Is there an option to close Required benefits pending action that suspends enrollmentsSummary: We have a waive plan that requires document to be uploaded (Proof of other insurance) for medical plan. this action suspends the enrollment. Many times employee… -
Employee unable to upload Benefits certification document through self serviceSummary: Employee cannot upload document in pending action through self service. The document can be uploaded through Self Service Document Records but not through pendi…
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Benefit admin approval after employee submitsSummary: Benefit Administrator review and approval for life event after employee submits changes in ESS. Content (please ensure you mask any confidential information): I… -
We need to add customized text to benefits contacts SSN (National Identifier) in Redwood 26A.Summary: We need to add customized text to benefits contacts SSN (National Identifier) in Redwood 26A. Me>Benefits>Enroll Now>Verify people to cover>Add contact Content …
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici…
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Life event triggers when value is added to field created by DFF but not when loaded through HDLSummary: We have a Life event trigger that is triggering on manual update of the field but not when loaded through HDL. This field is deployed through a DFF. Content (pl…
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Interim Coverage Displays After Election Change to Decline (EOI Scenario)Summary: We have a Supplemental Life configuration where: Elections above Guaranteed Issue (GI) require EOI When a user elects above GI, the system assigns interim cover…
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Flex Credits - employee can choose an amount more than allocatedEmployee is allocated flex credits based on Salary. Even though Allow Overspending Checkbox is unchecked in the configuration, the employee can choose an amount more tha… -
Not Change election in the same life eventSummary: Community, please help me. We have the following scenario: a life event is generated that allows enrollment in a plan. The user enrolls today, and the administr…
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Employees not able to add dependents when electing benefitsSummary: I know this question has been asked before, and I followed the advice on the Accepted Answer but it didn't change anything so I'm asking again. We have several …
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Cannot Process Termination Life Event - BEN_92145_MODE_LE_DIFFERSummary: I am trying to Process a Termination Life Event on an employee who termed on 3/26/26, but I am getting the following error message when trying to process the LE…
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How to handle a returned check in Benefits Billing?Summary: Hello experts, I'm reviewing Benefits Billing functionality for the first time and looking for feedback and experiences in handling returned checks. Any recomme… -
Coverage amount calculation FF giving rounding issue at the endSummary: For basic life insurance plan coverages we have custom FF to calculate the coverage amount. The logic is as follow. Formula type : Coverage amount calculation. …
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Employee vs. Dependent Coverage End DateSummary: Team member coverage ends on the event date, while dependent coverage extends an additional two weeks after the event date. Has anyone configured a scenario whe…
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Benefits Life Event summary /Dashboard Data Security returning all data even after setting up AORWe have setup AOR for our Benefits representative across different department. Its based on Department tree and while its restricting access to specific departments in b…
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What is the security role needed to delete documentsSummary: We need to delete duplicate documents of records. What is the security role needed to be able to delete. Content (please ensure you mask any confidential inform…
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Benefits Waiting Period Formula Coverage Start Date IssueRequirement: Employee hired within last 10days of the month, Benefits to start first of next month after skipping immediate month. Employee hired before last 10days of t…
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Oracle Benefits Enrollment Flow Skips Remaining Plan Types and Routes Directly to Review and SubmitSummary: During benefits enrollment, when an Admin makes elections on behalf of employee in one benefit category (plan type) and clicks Continue, the system bypasses the…
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Beneficiaries Not Carrying Over from Option to OptionWe have an employer provided/paid Basic Life Insurance plan that is automatically enrolled to all employees. Our plan has 2 options, one for part timers and one for full… -
Error in Benefits Enrollment LoadHello Team, We are attempting to load Benefits Enrollment through the Upload Benefits Enrollment process by creating the data within a workbook. However, we encounter th…
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Potential issues of having open enrollment dates set up at plan and program level bothCould anyone please help me understand what are the potential issues we could encounter when we have open enrollment window set up at program and plan levels. We want ra…
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Family member rule does not consider ineligible contactsSummary: Family member rule does not consider ineligible contacts Content (please ensure you mask any confidential information): Hi, I have included family member rule f…
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HSA Employer Contribution mis-calculatingSummary: When a Life Event is triggered mid-year, the Employer HSA contribution is not calculating correctly but the Employee HSA contribution is. Content (please ensure…
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Post election edit FF for DOB and gender checkCurrently we have post election edit FF to check DOB and gender of dependents who are enrolled in medical, dental and vision. We need to display error when employee trie…
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Backend tables not updated despite life events being Processed and Closed.Summary: Hello, We are encountering an issue where certain life events (such as Death, Termination, and Full-Time to Part-Time) are not being reflected in the backend ta…
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Is it possible to apply payments to certain plans based on the amount received in benefits billingIs it possible to apply payments to certain plans when money is received in benefits billing? Example employee has 4 plans and makes a payment, can we dictate on how the… -
Redwood: Guided Journeys Not Visible on Mobile App for Benefits Self Service PagesSummary: We have Guided Journeys created and configured, and they are attached to Benefits Self Service pages built using VBCS (Redwood UI). However, the VBCS page to wh… -
Removing the timestamp from the Enroll Now message.Summary: Is it possible to modify the Open Enrollment message that displays in self service, to remove the timestamp? Content (please ensure you mask any confidential in…
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Manage benefits translation data gets auto triggered and shows up in evaluation and reportingManage benefits translation data gets auto triggered and shows up in evaluation and reporting section.
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Take a closer look at the Review Employee Resources page within Cloud Redwood BenefitSummary: From the Redwood Benefits landing page, employees can easily navigate to the Review Employee Resources page, your centralized hub for benefits related informati…