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Benefits
Discussion List
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How to showcase dynamic employee costs for Medical Plans using Plan compare toolSummary: We configured Plan comparison feature for employee to compare different plan under Medical Plan Type. But we saw that the plan costs do not get updated based on… -
We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula.Summary: We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula. During compilation it is returning below error message: "Formula LZ_BN_ENR…
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can we audit the user enrollment authorization and other actions performed in benefits self serviceSummary: Is there a way the customer wants to validate all the actions performed by the employee in Benefits Self Service that includes Enrollment Authorization, Updatin…
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ESS - Issue with Relationship start Date field value disappear while editingSummary: we are on 25C and we noticed a loss of functionality under "Before you enroll". In RUI, we had a display message below the Relationship Start Date stating how f…
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their…
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Is there a report to show who, when, and what benefit was accessed?We have a requirement to create a report that would show who, when, and what page an enrollment occurred. Using the Sensitive Data Access Audit function doesn't provide …
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New Hire Life Event is showing Enroll in Ben Admin but not showing in Self Service after Open EnrollSummary: We have 3 new hires that were hired on 11/10 after Open Enrollment. The New Hire Life event is showing open under Ben Admin but on the employee self service it'…
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Open a new event without restrictions with requests in suspended statusSummary: Good morning, I would like to request your help with the following issue. My client is currently managing benefit plans that are set to be in a suspended state …
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Add rates when creating a progression grade ladderSummary: System force the user to add rates when creating a progression grade ladder Content (please ensure you mask any confidential information): Hi experts, we have s… -
Employee Enrollments appearing under Incorrect Legal EntitySummary: Employee Enrollments appearing Under Incorrect Legal Entity. Employee has Both legal Entities' Benefit relationship active for some reason. Enrollments were app…
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Father and Son have same name (First name and Last Name) how to add Primary care PhysicianWe have Father and Son have same name (First name and Last Name) how to add Primary care Physician. Their name appear only once in the drop down while adding primary car…
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Restrict Employees to UPDATE their Tobacco Use on Person InfoRequirement: We have a business requirement to restrict associate to update their Tobacco Use Field if the Tobacco Use Field already has an existing value or was already…
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Plain text to email in redwood guided journeySummary: Can we convert plain text to outlook email automatically via html in guided journey? Because in guided journey there's no feature currently as such for this ema…
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Field level validations are not working in create contact page under redwood benefits moduleSummary: Requirement to apply warning messages for DOB and Gender fields. With the use of validations in redwood, I am able to apply warning messages on existing contact…
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Benefits Default Enrollment Process - Dependent does not Carry ForwordHi Team, We are experiencing an issue with the Default Enrollment process when a child ages out. We are using the Default Enrollment Fast Formula (FF) at the plan level …
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MailTo Functionality is not working in Redwood benefitsSummary: We have used Custom Journey Code to display Need Help URLs like USBenefits@clientname.com . When we check the Source Code it is having USBenefits@clientname .c…
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auditing enrollment authorizationSummary: is there a way to audit enrollment authorization (Legal Disclaimer) button when accepted or Decline. if so please suggest. in Redwood the Accept or Decline butt…
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ISSUE with Express Mode not defaulting to Review and Submit consistently during EnrollmentSummary: During UAT, our client noticed that the Express Mode is not always consistently defaulting users to Review and Submit Tasks in the enrollment process. At times …
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Fast Formula for New ManagersSummary: We are trying to use a fast formula to identify employees becoming a manager for the first time. Content (please ensure you mask any confidential information): …
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HDL Load for Changing an Element Entry Value with an Effective Date in the PastSummary: HDL load for an element entry value change with an effective date in the past is erroring out. Content (please ensure you mask any confidential information): Hi…
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Defaulting program in employee self serviceSummary: Defaulting program in enrollment summary i.e. the default benefit program - Union Benefit Program should be shown in the summary instead of the other benefit pr…
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Encountering Error while evaluating Life event BEN-990155We are receiving below error when evaluating Marriage or Divorce life event. Encountering this for only specific employee. Employee is not enrolled in two different opti…
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New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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Express mode not working consistently for the first time for Employee Self ServiceSummary: When logged in for the first time the VBCS changes are not working consistently though cache issues are cleared.Is it an expected behaviour?.Kindly advise. Cont…
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is it possible to change the display order in the redwood enrollment summarySummary: we have multiple programs offered to employees for example 401(k) unrestricted plan, Non Union Benefit Program . is it possible to sequence the program as desir…
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Pre tax and Post tax for commuter benefitsSummary: Show Pre-tax and Post-tax values based on a limit for commuter expenses Content (please ensure you mask any confidential information): We have setup the Commute…
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Where do we create the Beneficiary Organization to be used by the employee as a beneficiary?Summary: When an employee wants to use a charity such as United Way as their life insurance beneficiary, we understand we need to add that organization first administrat…
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Facing error while going to enroll benefits plan to employees.ORA-06512 Error When Enrolling Employees in Benefits Plan Hi Team, I am encountering an error while attempting to enroll employees in a benefits plan. The enrollment pro…
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ESS Benefits Print EnrollmentHello Team, When an employee attempts to print Benefits Enrollments as of a specific date, the generated PDF displays the current enrollment data instead of the data cor…
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …