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Benefits
Discussion List
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How to set Life Events to Auto EvaluatedHi Team, Is there any way to have a Life Event/s to be automatically Evaluated? Is there any configuration of Life Events that needs to configure? Thank you so much in a… -
Waive Plan has been created as a Regular Plan .Error while saving electionWe have a Flex credits requirement where , if employee enrolled in Waive Medical Plan, he or she is eligible for flex credits of 50 biweekly. Also this 50 flex credits c…
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Error : You need to select more options to enroll in this plan. Select at least 1 optionsSummary: We're encountering an issue with the 'Dependent Age Out' life event, triggering an error message that requires selecting at least one option to enroll in the Me…
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Failed Imports error file should have Primary Key along with other detailsWhen we import a file using import management and if it fails, we get an error file with the reasons of failure of the records. This file should also have the primary ke…
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The log table is not fetching any data in the table - HWM_RULE_FF_WORK_LOGSummary: I am trying to debug a Waiting period fast formula. I have added l_msg = add_rlog(-999, 30, 'l_action_reason_code = '|| l_action_reason_code) to the FF. But in …
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context legal_employer_id wasn't set when used in fast formula (FF-1605035)Summary: Hi All, We are facing an issue in one of the fast formula of type "Participation and Rate Eligibility" which is as following: context legal_employer_id wasn't s…
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Can benefit beneficiary details automatically move from Plan A to Plan BSummary:We have 2 insurance plans Plan A and Plan B, Client wants Employee to fill the Beneficiaries details for Plan A and same information flows to Plan B Content (ple…
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Employee not able to see print document from benefit summary page under action buttonSummary: Employee not able to see print document from benefit summary page under action button Content (please ensure you mask any confidential information): Version (in…
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Imputed Income Error on Evaluation of Life EventHi, in supporting my client, I am receiving a repeated error on evaluating a life event for multiple persons. Processing worked fine as of last week. I have opened a SR … -
ReinstatementSummary: If using a reinstatement rule, does it ignore defaults? Content (please ensure you mask any confidential information): We are using reinstatement rule 'Reinstat…
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User Defined Content ( Journey Task) : Unable to send parameters to custom rest api from calling UISummary: Hello - We tried to call a custom rest api from a redwood ui (change salary) , but unable to pass the paraemeter at run time. There was no such errors, but syst… -
how to make option for a plan ineditable/ greyed out during enrollmentSummary: I want employee to see plans like this during a specific life event. I tried adding default enrollment rule at plan level after making waive option as Assign on… -
New Benefit plan added during OE was available then but not showing up for employees hired in 2025Summary: New Benefit plan added during OE was available then but not showing up for employees hired in 2025 Content (please ensure you mask any confidential information)…
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Approval Flow for "Add / Update Dependents" in "Report a Life Event" in Redwood UISummary: Approval Flow for "Add / Update Dependents" in "Report a Life Event" in Redwood UI Content (please ensure you mask any confidential information): Hello Communit…
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how to check the details of scheduled process in BenefitsSummary: Once we schedule a Benefit process, we are not able to view the details of the process like start time , end time , time zone etc Content (please ensure you mas…
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How can I automatically change benefits plan for the promoted employees?Summary: How can I automatically change benefits plan for the promoted employees? Content (please ensure you mask any confidential information): Dear communities, We hav…
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Can we customize "Certification Type"?Summary: Can we customize "Certification Type"? Content (please ensure you mask any confidential information): Hello Communities, Can we customize "Certification Type"? …
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Benefit Relationship does not show in Redwood UI but does display in Responsive UISummary: Benefit Relationship of an employee does not show in Redwood UI but does display in Responsive UI Content (please ensure you mask any confidential information):…
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Default Enrollment Fast Formula IssueSummary: Hi All, MY FF Is not working , Employee is getting defualted to same option its not selected to new option, anyone can help on this please Thank you. Fast Formu…
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When accepting or denying a required Action Item, medical premium rates revert back to base rateMedical premium rates are based on employee & spouse (if applicable) biometrics. During Open Enrollment, if an employee enrolls in a supplemental life insurance amount a…
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Benefit Plan not appearing during union change promotion life event onlySummary: The employee was promoted from Union Code X to Union Code Y on 9/9/2024. While in Union Code X, the employee was enrolled in one of the vision plans. However, t…
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Life Event Admin Adjustment- No Change is either going to processed and closed or shows error.Summary: I have created a LE Admin Adjustment- No Change based on the requirement that it should only impact LTD, STD, Basic Life plans and same plans are available for …
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the life event is not getting deleted from plan levelSummary: I want to configure the LE at program level, but for that i have to remove it from the plan level. When i am trying to delete it from enrollments section it is …
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Can action reason trigger life event?Summary: Can action reason trigger life event? Content (please ensure you mask any confidential information): Hello all, Our clients would like to trigger life events ba…
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To automate the disenrollment of deceased dependentsSummary: When an Employee or Admin enters data in the field "Date of Death" in People to cover area/HR front(Person details page), a life event trigger should happen fol…
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Benefits got cancelledHi Team, The employee added a Child Age Out LE last 12/13. However, the active enrollment from the said date has been removed or turned to Waived as of 01/01/2025. What …
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Upload benefits certificationIs there an API or HDL to upload benefit certificates so they can appear for approval on the Benefits Summary page?
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Oracle Benefits AI Agent in Redwood Benefits PageSummary: I enabled the AI agent in benefits self service redwood page but AI agent is prompting "Sorry, the assistant is unavailable right now. If the issue persists, co…
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I am not able to see the Employer Contribution ratesI am not able to see the Employer Contribution rates even though after checking the display on enrollment option when i try to enroll into the Plan which is unrestricted
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Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary PageSummary: Hide "Total Cost per Pay Period" Section in Benefits Enrollment Summary Page Content (please ensure you mask any confidential information): Hello all, Per our c…