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Benefits
Discussion List
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which table stores the monthly patch idsSummary: for our client we have received the monthly maintenance pack today. Aug 19th. however, i am not able to see much details from About Application section. I appre… -
How can we change the verbiage on Redwood Self-Service Enrollment Page for Pending Actions PageSummary: Hi All We have a requirement to edit the verbiage on Pending Actions page "Contact your benefits administrator for additional steps regarding this certification…
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Benefits Coverage Start Date as Elections and End Date as 1 prior not workingSummary: We selected Coverage Start Date as "Election" and Previous Coverage End Date as "1 Prior". But this combination is not working fine. I started a life event effe…
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Element overlap issue when using default enrolment rule that changes the previously enrolment optionSummary: A HSA plan has 'Single coverage' and 'Employee + Dependent coverage' options, each with a separate Standard Rate because the contribution limits differ. The Emp…
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Summary of Elections at Open Enrollment is not triggering newly added templateWe have added a new template along with the Seeded one. So currently we have two templates. After 26C upgrage, When an employee submits enrollments, this alert triggerin…
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Attempting to inactivate existing plan during Open Enrollment get error BEN-990483Summary: We are encountering an error while attempting to inactivate an existing plan during Open Enrollment. Upon submitting the enrollment, we receive the following er…
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While evaluating life event error is appearing in Redwood Benefits summary PageSummary: While evaulating life events in benefits summary redwood page following error is appearing Content (please ensure you mask any confidential information): Versio…
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Need to create plan reasons for opting waive planSummary: Hi Team, We have requirement to create reason for opting waive plan on enrollment page from employee self service. Suppose if employee is opting waive plan, the…
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Hello, I need some support on collapsing rule in Benefits module.Summary: Hello, I need some support on collapsing rule in Benefits module. When a Benefits collapsing rule reprocesses a New Hire life event as the winning event, Oracle… -
Upload person benefits groups task is missing under person data loadersSummary: In Evaluation and reporting area, under person data loaders Upload person benefits groups task is missing in production. Whereas the same is available in all lo…
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Plan Grouping Modification?Is there not an easier way to change the order in which the plan grouping is displayed to an employee on the "Configure Plan Type Grouping Display"? We want to change th… -
Redwood Benefits: Simulate a Life EventSummary: We keep getting no search results, when simulating a life event. Content (please ensure you mask any confidential information): Version (include the version you… -
Child Coverage Start DateSummary: We have below requirement for Coverage start date We have one plan to have different coverage start dates for new born and different for Employee and Spouse Emp…
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Make Tobacco field required for spouse, domestic partnerSummary: I have a requirement to make Tobacco field required for Relationship type Spouse, Domestic Partner I am able to achieve this on employee page but not on the adm… -
After 26C update, Benefits Summary "Actions" panel shows fewer quick links — is this expected?Summary: On the Redwood Benefits Service Center → Benefits Summary page, the right-side Actions panel shows fewer links after 26C than it did on 26B. 26B (our Production…
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Benefits : Pending action doesn't reflect any list in both Responsive and RedwoodSummary: Benefits Summary → Pending action doesn't reflect any earlier list even if view is selected as All. Earlier it was reflected for all i.e. Pending action list, C…
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Custom rejection reasons are not visible when rejecting a document attached to pending action itemSummary: While rejecting a document attached to a pending action item, client would like to see custom values. Created a extended lookup code and mapped it to one of the…
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Benefits AI agent Document tool retrieval failing/InconsistentI've got both agents built from Oracle templates, both pointing to the same benefits document through the same document tool (lookup_benefits_policies). I've asked both …
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How to get Termination LE's to process automatically when there is a Suspended benefit election?Summary: Hi, is there a rule we need to set up where Termination LE's automatically process and end benefit coverages and rates, when there is a Suspended benefit electi…
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Benefits Plan throwing an error evaluating a life eventBusiness Requirement: We have a Benefit Plan where the EE needs to enter a deduction value while enrollment. And then for certain group of employees we need to multiply …
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Override the drop-down coverage valueFor the Supplemental Life plan, the coverage drop-down is configured with values from 1x Annual Salary to 5x Annual Salary. However, some of the legacy coverage values w…
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Custom form and approvalSummary: We have a requirement to create a custom form for auto allowance and route it to supervisor and then to payroll department Content (please ensure you mask any c…
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What is the approval date that the BEN_DOCUMENT_APPROVAL alert sends?Summary: Hi Community We are testing the BEN_DOCUMENT_APPROVAL alert client. We found that the approval date field behaves randomly. In some cases, it uses the current a…
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Coverage Amount Reduced Due to Age Change to 70 YearsWe are configuring Voluntary Life insurance where the coverage amount is user-entered during enrollment. Our requirement is that when an employee reaches age 70 or older…
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On Redwood page how can we modify the verbiage on Self-Service Enrollment page under ME > BenefitsSummary: We have a requirement to edit the verbiage which gets display on Self-Service enrollment page for Open Enrollment text. Change from : Your open enrollment windo…
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Redwood: How can we add extra section in Benefits Summary from Admin perspectiveSummary: We have created Benefits Element Detail section in responsive as per below red marked for Admin page → On Benefits Summary page. It was created as per below usi…
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Redwood page : Person Benefits Balance displays for one, while for other it doesnt displayWe are facing an issue mentioned below: Consider we have two Benefits Admin 'A' and 'B'. On responsive page Person Benefits Balance LOV displays for both 'A' and 'B'. Bu…
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Audit Reports - Benefits Business Objects - Dependent changesSummary: We have enabled the Benefits product in Audit Reports to be able to report on changes that employees make thru self-service. Particularly we would like to be ab…
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DOR Flexfield value list is blankWe built a DOR where one of the Flexfield fields, DEI_ATTRIBUTE1, uses a Value Set as its list of values. This Value Set returns the health plans in which the employee i… -
How to Setup a carry over limit for the FSA plansSummary: We have a requirement to setup carryover of $700 along with the maximum amount for our FSA plan with the upcoming Open enrollment. However, we are not able to f…