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Benefits
Discussion List
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How to configure Before You Enroll pageSummary: Looking for guidance on how to edit text and images on the Before You Enroll Self Service page? For example: Can "Get to know your benefits" text be changed? Co… -
Is it possible to auto enroll to one plan with same coverage amount if already enrolled in another?I would like to understand if it is possible to auto enroll in one plan only if the employee has already enrolled in another plan. The plan coverage is updated by the em…
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Enrollment window open from Employee selfservice after making elections.Summary: Through employee self service employee is creating a life event after making the elections and submitting employee is still able to go back and click on enroll …
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Benefits fast formula function ben_fn_get_char_value not giving expected resultPostelection Edit Fast Formula not giving the expected result and unable to find the debugging logs. We are creating a Postelection Edit fast formula for a requirement, …
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Redwood Benefits EnrolmentSummary: We currently have a custom Benefits Enrolment Journey in place. As we transition to Redwood Benefits Enrolment, we’ve noticed the default self-service tasks (e.…
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How to stop Unrestricted life eventsSummary: We want to stop unrestricted life events from triggering when an employee Makes Changes. Content (please ensure you mask any confidential information): Previous… -
Benefits AI Agents - Benefits Analyst & Benefits Policy AdvisorIs the placeholder for Benefits Analyst and Benefits Policy Advisor have different placeholder or it works as one single AI agent? (as per 25C)
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Set up configure validation to prevent duplicate dependentsSummary: Does anyone know how to configure fields and regions or configure validations under a New Contact under Me>Benefits>Before you Enroll>People to Cover to prevent…
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How to configure the defined rate frequency and communicated rate frequency to be the same.Summary: How do I configure the Employee defined rate value and the communicated rate value to be the same? https://us.v-cdn.net/6034893/uploads/HJAJESEZV3DA/defined-rat…
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Retiree life event with Person Type as RetireeSummary: Hi All, We have retiree program , where the Person Type for them would be 'Retiree'. We are creating them as Worker Type-Employee and Person TYpe -Retiree.Life …
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Remove the ‘Delete’ button from people to cover Redwood pageHi, The 'Delete' button has been removed from the people to cover page in Responsive UI to meet business requirements. The same change needs to be made for the redwood p…
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Triggers working different for different transactions (Salary and Grade Change)Change in Grade and Change in Salary triggering behavior is not working as expected. Config: Problem Statement: It is triggering fine when there is a change in salary or…
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Employee is able to delete dependent's recordAfter disenrolling the dependent from all benefit plans, the employee is able to delete the dependent's record. However, according to the system, this action should not …
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Redwood Benefits Activity Center: need to run Initial Ingestion JobSummary: When navigation to the Redwood Benefits Activity Center, I get the message that the Initial Ingestion Job needs to be run before I can see the search indexes. C… -
Benefits Plan name display option in Benefits Resource alert mailSummary: We have an existing custom Benefits alert emails that is send for benefits eligible new hires details life event enrollment window dates and links. Do we have o…
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Benefits Policy Advisor - AI AgentSummary: We need more information on the Benefits Policy Advisor - AI Agent apart from what is mentioned in 25c release notes. How to enable it, is it visible from self-…
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can we hide change beneficiaries Quick Action by RoleSummary: our client has Benefits implemented in US and CA. Currently we need to disable "Change Beneficiaries" ESS Quick actions for CA only. However, the option availab…
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Redwood ESS page - Program or Plan Not In Program fieldSummary: We will be enabling the Redwood Benefit ESS page in a couple of weeks, and we would like to remove some of the options in the drop down box on the home page und… -
Redwood - How to change/hide the list of quick actions in Benefit Self Service PageSummary: Redwood - How to hide the list of quick (all the options)actions in Benefit Self Service Page
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The Approved documents when deleted from DOR still has approved status in Benefits Document section.Summary: When we request the employee to upload the certificate from benefits page, it goes for approval to Ben specialist. Once Benefits Specialist approves it, we can …
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CCC: Salary information access/security issueSummary: Hi, Is it possible to restrict access to employee salary information in the system? For example, can we ensure that ERP functional specialists do not have acces…
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Open life event getting processed and closedSummary: Hi Team, We have an Open Enrollment scheduled from 10/20/2025 to 11/07/2025. However, while adding the event open, it throws an error stating "Processed and Clo…
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Unable to report a life event from employee benefits self-service - RedwoodSummary: Unable to report a life event from employee self service. The employee has active benefit relationship and is eligible to report self-assigned life events. Erro…
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How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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Clarification on Using VBS Advanced Mode for PDF Link Addition to Review Employee Resources pageSummary: Hi all, We need to add PDF links to the Review Employee pages. According to the Oracle documentation (linked below), this requires using VBS in Advanced mode. C…
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Unable to switch country based URLs in Review Employee ResourcesSummary: i tried using sections under ruleSetEmployee to add custom URLs that are different for USA and CAN. However, it does not work for CAN despite the conditions are…
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Personalize need help - default section in redwoodSummary: Can we personalize the default need help section in redwood.Kindly advise. Content (please ensure you mask any confidential information): Version (include the v…
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Change Beneficiary Life Event to allow Bene changes, but not enrollment changesI need to allow users to change their beneficiaries on say Basic Life Insurance but not be able to unenroll from the plan (it's required). So, there will be no electabil…
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Critical illness plan Configuration Spouse 50% and 25% of employeeSummary: Hi All, We have requirement for critical Illness plan, where 'Benefits are 50% for spouse and 25% for child of the value Employee has.'Please let me know how to…
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is family and emergency is shared component with benefitsSummary: Can we have a confirmation on People To Cover in Benefits and Family and Emergency Contacts are Shared Components in Redwood? in other words when we hide some s…