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Benefits
Discussion List
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Value set not returning values for element and there's same element same value set return datatwo Element each input values have the same value set first element the value set is working in input values however the second element value set is not working in input… -
Change you change the verbiage in Redwood Enrollment SubmittedSummary: Can we change the verbiage after someone submits their elections? Content (please ensure you mask any confidential information): Version (include the version yo… -
Where to see SFTP transmitted log after interface transfer?Summary: I have SFTP configured for vendor interface file transfer. Could you let me know where I can view the SFTP transmission log after the interface file is transfer…
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Redwood Benefits – Change Beneficiaries Quick Action Not Working Without Life EventHello all, We are testing Redwood Benefits Self-Service and noticed an issue with the Change Beneficiaries quick action. Problem: When we go into Change Beneficiaries fr… -
Designate dependent is not shown during override eligibilityThis is a scenario where a participant (employee) was made eligible for a particular option that has designation requirements by using Eligibility Overrides and then I a…
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Benefits Landing Page foreground and background images not workingSummary: Hillsborough County is using VBS Express on the Benefits Landing Page to load a foreground and a background image. To ensure they are visible to all of our agen…
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Challenges with the self-reported life event enrollment window or flowSummary: In Redwood UI for Benefits and the challenge we are facing with employees reporting events like e.g. -Employee reports a Marriage event (which has 30-day enroll…
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Benefits Plan Comparison color is not in SyncHi, In the Benefits Plan Comparison tool, the color of the comparison value is not consistent as some are black, and some are gold. Can it be consistent across the tool …
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Redwood Benefits- Expose National Identifier Section in “Before You Enroll” Quick ActionSummary: Hi all, We are currently implementing Redwood Benefits and have a requirement from our client to expose the National Identifier section in the “Before You Enrol…
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How to restore the benefits enrollments after processing Termination life eventSummary: Hi Team, Please find below our client requirement: They are terminating employees and processing that termination life event in benefits module, enrollments are…
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how to use management level on Job in eligibility profileSummary: Hi All, We have a requirement to create eligibility profile based on management level on Job. IF anyone has done same requirement can you share the approach or …
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How do you enable links to be detected by screen reader, specifically JAWS?Summary: Our requirement is to have all links in the Benefits module detected by a screen reader. Currently, Quick Actions links are not being detected by a screen reade…
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Life events are not getting triggered auomaticallySummary: We have a new implementation of Benefits and no Life Events are getting triggered automatically Content (please ensure you mask any confidential information): s…
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benefits representative is not showing up under Need Hepl?Contact Us?Summary: Hi All, We have Benefits Representative configured in Gloable HR.But we not able to see Benefits representative on Ben Administartor or Employee 's Benefits sel…
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Redwood Benefits – Need to Hide “Beneficiary Organisations” Section for UK OnlySummary: Hello all, I’m working on Redwood Benefits self-service pages and need some help with conditional visibility. Requirement: In the enrollment flow, the Beneficia…
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Redwood Benefits – Add Helpdesk Deep Link in “Need Help? Contact Us” SectionSummary: Hi everyone, We’re currently rolling out Redwood Benefits for one of our clients. On the employee self-service page, the right-hand panel shows the “Need Help? …
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Life event based of duration of absenceI want to trigger a life event based on duration of unpaid absence When unpaid leave is> 12 weeks, there should a life event triggering . How to achieve this?
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Requirement to assign same beneficiary to different plans (life insurance)Summary: We have client requirement to use setup same beneficiary for two different plans and employee will only add the beneficiary under one plan enrollment and the ot… -
Person Change Causes Life Event for change of employment categoryI need a FF to trigger when employment category changes from specific value to another value. There are multiple conditions. eg: When the employee is changed from PT to …
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Plan is not available for enrollment when the Option type is set as absences under plan type in 25C.Summary: We have created a Vacation sell plan and under manage plan type, the Option type is set as absences. This was working earlier and we were able to see the absenc…
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Can we hide tabs on Overview tabs on Benefits Activity CenterSummary: As we don't need Court Orders and Billing, i wanted to hide few tabs on Overview section in Benefits Activity Center Page. Content (please ensure you mask any c…
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Proof of Good Health - Document getting carried forwardHi, As per current Program setup the document upload validity is for Lifetime. When an Employee is trying to complete the pending action for Loss/Gain of coverage life e…
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Benefit relationship sync issueSummary: Hi Experts, we are noticing issue for few employees where record is terminated in the HR but benefit releationship shows as active and when we refresh it become…
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You selected too many plans for this plan type. You can select up to 1 plans. You selected 2 plans.Summary: Hi All, I am getting this error and not able to figureout where the issue is.Can anyone pls help. For cancer plan type, we have 4 plans. Cancer plan Level2, Can…
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Examples for a 'Required Period of Enrollment' FormulaSummary: Looking for a 'Required Period of Enrollment' Fast Formula Content (please ensure you mask any confidential information): We are trying to determine how easy it…
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HSA & FSA CalculationsHello Team, We would like to understand the mathematical calculations behind the FSA and HSA values generated by the calculators. The results we received did not align w…
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how to hide quick action in Benefits Activity CentreSummary: How do i hide the quick actions under Benefits Activity Centre » Enrollments. Content (please ensure you mask any confidential information): Version (include th…
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Impact of not following Financial Year Period in Benefit configurationSummary: Hi All, Wanted to understand the recommendation and impact for not having Financial year period. For Mexico the Plan renewal is set to end of Nov. wanted to und…
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How to Change the Benefits Organization Name on Redwood ESS Page?Summary: My client would like to modify the name of the Benefits Organization by adding the word (Trust) as part of the name. Can this be accomplished via VBS? If so, pl…
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How to enforce court order de-enrollment?Is it possible to enforce the de enrollment during active court orders. ? The requirement is that when the benefits admin has updated any court orders, the employee elec…