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Benefits
Discussion List
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unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to… -
Supplemental Life Configuration Set UpReposting this question in hopes I get some responses…. We have 3 scenarios we have to achieve for our Supplemental Life plan. I have 2 of the 3 scenarios working and ne… -
Benefits program is splitting into two which is causing the post election edit FF to not considerSummary: When a life event is run the benefits program is splitting into two programs. This is causing the post election edit FF to not consider the plans in the split p…
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Redwood : The message is ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512Summary: Hi Team, when we evaluate a Life Event, we are getting the below error.The same if we run though schedule process it is working. Thanks Content (please ensure y…
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Error in Redwood Benefits - Adding Benefit GroupSummary: Our Benefits Specialist is getting the following error message in Redwood when they try to add an employee to a Person Benefit Group. They are able to add the g…
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Rate Amount not letting employee save $0 in RedwoodSummary: Our Benefits Specialist was trying to add $0 rate amount for a Medicare Subsidy, but it won’t let her save the $0. Even though it says an increment of 0.01 for …
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Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont…
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Open Enrolment and Life Events after the open enrolmentSummary: The Open enrolment window is from 27 Oct to 20 Nov and the employee has elected his spouse in the Medical Plan. On Dec 1, the employee reports Divorce Life even…
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How to make Phone number mandatory in redwood Contact pageSummary How can I make the phone number mandatory in Benfit Contact page , The below VB changes didnt work.Please advice. Content (please ensure you mask any confidentia…
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Reinstatement Set Up For Rehire Within 30 Days using Open Life Event for month of December rehiresSummary: Rehire within 30 Days in the month of December should have reinstatement from (1.1.nextyear) using Open Life Event Content (please ensure you mask any confident…
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Unable to carry dependents from one plan(Medical plan) to another plan(Vision plan)Summary: I am trying to auto enroll in Vision Plan(separate unrestricted plan created) based on selection in Medical Plan (under US program). Although I am able to auto-…
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Is it possible to add dependents at top of the Benefits enrollment page to chooseSummary: Is it possible to add the list of dependent to choose from at the top of Benefits Enrollment page during enrollments as in below screenshot Content (please ensu…
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total owedSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Need to do a bulk enrollment for the existing employeesWe need to migrate existing employees and enrol to benefit plans, please suggest us ways to proceed with this bulk enrollment, as when we used participant enrollment it …
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New medical plan and now default enrollments do not carry to next life event.We have a requirement to sunset some of our medical plans and create new medical plans for this upcoming open enrollment. Open enrollment is about two weeks in April/May…
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Open Spending Account Child Life Insurance Plan AutoEnabled Only for Employee Need Steps to DisableWe observed that in the Open Spending Account configuration, the Child Life Insurance Plan is getting auto-enabled only for the employee, but it is also appearing as ena…
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Error while configuring Benefit amount for EOI requirementSummary: We are trying to configure EOI , when the initial amount is 300000 or More ,If there is more than 1 jump from the prior election . The coverage is configured as…
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benefit enrollment issueHey, We are having an annual enrollment window when users can choose their benefits. That window lasts around 2 weeks. Normally we had a ,,freeze'' (agreed time of no ac…
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post election edit formula not working after closing open enrollment.Summary: Post election edit formula is giving error message after closing the open enrollment and adding new life event. Content (please ensure you mask any confidential…
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Updated contact not showing in self-service life eventSummary: We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into …
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Designate dependent required for "Critical Illness Employee/Children" plan only when child addedSummary: We have a requirement where "Critical Illness Employee/Children" plan is supposed to be available for both employee and dependent child enrollment. In case the …
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I need to process the payment for an invoice,Summary: I need to process the payment for an invoice, but the PPR is stuck in Processing with the status Waiting for payment file processing. Please find the attached d…
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How to showcase dynamic employee costs for Medical Plans using Plan compare toolSummary: We configured Plan comparison feature for employee to compare different plan under Medical Plan Type. But we saw that the plan costs do not get updated based on…
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We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula.Summary: We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula. During compilation it is returning below error message: "Formula LZ_BN_ENR…
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can we audit the user enrollment authorization and other actions performed in benefits self serviceSummary: Is there a way the customer wants to validate all the actions performed by the employee in Benefits Self Service that includes Enrollment Authorization, Updatin…
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ESS - Issue with Relationship start Date field value disappear while editingSummary: we are on 25C and we noticed a loss of functionality under "Before you enroll". In RUI, we had a display message below the Relationship Start Date stating how f…
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their…
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Is there a report to show who, when, and what benefit was accessed?We have a requirement to create a report that would show who, when, and what page an enrollment occurred. Using the Sensitive Data Access Audit function doesn't provide …
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New Hire Life Event is showing Enroll in Ben Admin but not showing in Self Service after Open EnrollSummary: We have 3 new hires that were hired on 11/10 after Open Enrollment. The New Hire Life event is showing open under Ben Admin but on the employee self service it'…
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Open a new event without restrictions with requests in suspended statusSummary: Good morning, I would like to request your help with the following issue. My client is currently managing benefit plans that are set to be in a suspended state …