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Benefits
Discussion List
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Can you change the word "Edit" when employee has the option to Enroll in Self Service in RedwoodSummary: I have looked in Visual Builder and I can't seem to find an option to be able to change this word from Edit to Enroll. Is there an option for this? Also is ther… -
How to limit system to deduct correct value for HSA ER contributionHello Team, For the HSA Employee-only option, the employer contribution limit is $750. The bi-weekly contribution should be $28.84, but the system is rounding it to $28.…
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How to access the benefits summary/documents in the review employee resourcesWhile configuring the Review Employee Resources ESS page using VB Studio, I have added the component 'hyperlinks'. My requirement is to make the employee to click on the…
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Is it possible to change the color of the right-side menu in the enrollment window?Summary: I want to know if it is possible to change the red color in the right-side menu in the enrollment window? Version (include the version you are using, if applica… -
Not able to search terminated employees in Benefit activity centerSummary: We are unable to search terminated employees in Benefit Activity Center (using effective date same as termination date). Its not showing any employees. The same…
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Self assigned life event is not getting auto evaluatedSummary: Hi All, We have created a Self assigned life event for employee's.Employees are able to self assign the Life Event.But the Life Event is in unprocessed status.W…
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How does an employee upload a document when they have a pending action in employee self service?Summary: I am currently testing Redwood Benefits and noticed that when an employee has a pending action, there is no place to upload the document. Is there something I'm…
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Address error in Benefits people to cover contactsWe are getting the following error while clicking any contacts from people to cover screen. This issue is also present in Family and Emergency contact page. Seems to be …
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Enterable Rate Values Randomly Will Not Pass Validation When in Reality Validation Meets Rules SetSummary: Requirement is for admins to make an enterable rate value, but when values are entered, the validation rules say it is not valid and the value is within the val… -
Redwood Eligibility override Benefits- Need HelpSummary: I do not see eligibility override option in Benefits service center in redwood page. Please suggest if m missing out anything. When i switch to responsive, i do…
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How to configure "PAYER ID" in Benefits configurationHello, We have a requirement in regards to "PAYER ID" configuration on the benefits configuration. Each plan carrier has unique id. Does any have setup in benefits that …
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How to end date Life event so that it should not display in list of life events to be triggeredWe have a requirement that one of the life event should not be displayed in the drop down list of life events which we add from Potential Life Event section from Admin p…
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AI Agent: Unable to see any other tool other than Document ToolSummary: AI Agent: Unable to see any other tool other than Document Tool Content (please ensure you mask any confidential information): While enabling AI agent there is … -
Dependant designate is not working as expectedSummary: Hi All, I have configured dependant desigante for a Plan.But, when employee is selecting that option, it is not assigning to assign the dependants.Please let me…
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Need help to fetch benefit balances in Rate periodization fast formula.Summary: Could anyone please let me know how to fetch benefit balances in Rate periodization fast formula. Content (please ensure you mask any confidential information):…
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Redwood – Error while Editing Contact on Address section from Benefits AdminIssue Summary: After enabling the Redwood UI for Benefits Admin in environment, we are encountering an error when attempting to edit the Contact Address section for any …
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We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Primary Care Physicians are not getting carried over with subsequent life eventsSummary: We require employees to assign PCPs on our HMO plans. When they assign a PCP, say during New Hire and have a subsequent life event, they are being forced to rea… -
Select benefits plan option based on another plan option during employee self-service enrollmentSummary: We have a client requirement to select benefits plan option based on another plan option as selected during employee self-service enrollment. For example - If a… -
How to Hide 'Enroll now' button from Benefits Self Service page ?Summary: How we can hide Enroll now button from benefits self service page? Content (please ensure you mask any confidential information): Version (include the version y…
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Enrollment opportunity not available in Ben Admin Redwood PageSummary: Enrollment opportunity is not available for a benefit which is "Not in Program" on Evaluating Unrestricted Life event. We are also seeing an error message on th…
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Redwood Benefits: Missing TileSummary: Hi Team, We are having this issue that once we enable Redwood there is one tile that is missing and no longer available in Redwood. Can you please help us? Than… -
Redwood -restricting a plan type based on another plan typeSummary: Hi Team, We have created three different Plan Types for Vol life Employee, Vol life Child and Vol life Spouse. They have three different train stops. Now, they …
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Benefits Self-Service Grouping: Can we have multiple Self-Service Grouping for a Benefit Life Event?Summary: I have a requirement to display a Life Event in multiple Self-Service Groupings. Is this possible? Content (please ensure you mask any confidential information)…
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How to tell which life event a "Proof of qualifying life event" document was loaded against?In the new Redwood Benefits module when reporting a life event you can upload a document against it as proof. It's nice and pretty seamless! But… is there a way though t… -
Self Assigned Event Rule Pending actions still showing for Employee and Benefits AdminSummary: We turned on the new Self Assigned Event Rule for three of our life events Marriage, Gain or Loss and Dependent Change. The process is working great; however, i…
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Alert Composer - when the dependents for employee has Pending Action ItemsHello Team, Can anyone please share an SQL query that can show me the list of all dependents for an employee who have a pending action in the benefit plans like Medical,…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…
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Why is it called my contact instead of People to Cover? and Why Trust is Separated?Summary: Before you Enroll in Classic UI: once open, there will be 'People to Cover' and 'Trust'. After enabling Redwood under Quick Actions, the 'People to Cover' secti…
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Life event triggers for ineligible employeeSummary: When we do not want life events for ineligible employees triggered, like Salary Change, New Hire etc. based on Person Changes, is it safe to assume that this ca…