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Benefits
Discussion List
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After adding a new court order in Redwood, there are no dependents to selectSummary: We have recently enabled and are testing the Redwood Benefit Court Order Page and have followed all the enablement steps and updated our security roles with the… -
Benefit relationship does not get updated when assignment changesSummary: Hi, We have this recurring issue where when employee has different assignments that if they have temporary assigments (Primary Flay = Y) , the benefit relations… -
Coverage End Date for Rehire within 30 days of TerminationSetup: Currently, we have setup termination life event which when processed ends all the coverages for the employee 1 day prior to the life event processed date except f…
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Person Change Fast Formula Causes Incorrect Life Event to TriggerSummary: Client wants the appropriate life event to trigger when employees 'Full Time or Part Time' field is updated from part-time to full-time and from full-time to pa…
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Benefits Close enrollment and Reevaluate Designee Eligibility process behaviourSummary: Persons are getting processed even though the life events are not closed (Close Enrollment Process) or Loss of Eligibility LE is not assigned to dependents Cont…
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Kick starting oracle delivered benefits process using SOAPSummary: Need guidance on how to kick start oracle delivered scheduled Process using SOAP. Example: "Assign Corrective Potential Life Event" is a Benefit schedule proces…
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ESS Benefits Personalizations - Nonredwood pageWe did customize New Contact page under People to Cover tab and turned off disability type and status and tobacco use. Fields were not displaying until 25A patch. Post-2… -
Request for process to create and evaluate life event for those employees coming on the vendor fileSummary: Customer has an Inbound integration requirement where they must load participant enrollments for GUL plans for those employees coming on the vendor inbound file…
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Redwood-Benefits Service Center/AdminSummary: Was the Benefits Service Center updated in 25A so that it should be accessible through Benefit Administration > Enrollment? Content (please ensure you mask any … -
dependent designation questionSummary: Hi, We have a plan which is purely for dependents and not for employees, however, when we designate the dependents, the employee also shows up as 'You' in the d…
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Error "Autocompletion failed" when using search in Benefits Service CenterSummary: Navigate to Benefits Administration > Enrollments > Search Person If we type the name/ID in and accurately select the record, we do not have any problems. Howev… -
What application task should be used for redwood benefits self-service enrollment in JourneysSummary: We have a Journey where we would like for employees to click on a link to go enroll in benefits. Not able to find an application task Content (please ensure you…
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Unable to schedule process to insert Unrestricted Life Event for Retro TerminationI faced an issue in end dating the Unrestricted enrollments by inserting Unrestricted life event after termination for which we have created a custom lookup type - 'BEN_…
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Change Beneficiaries page is not working in BenefitsSummary: The change beneficiaries page through Employee's screen is not working. We are only seeing a blank screen when opening the Change beneficiaries page.
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Fast Formula: ESS_LOG_WRITES NOT WORKING in Evaluate Formula and Eligibility ProfileSummary: Hi Experts, I am creating Benefits Person Selection Fast Formula, however my logs are not displaying, is there other way around to check the logs? Content (plea…
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How can we add unrestricted LE by using the scheduled processes for retro Term.Summary: The issue is Our business has retro Termination dates (example - 1 week before terminations). How can we add unrestricted life events on the day of termination …
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Update notification messageSummary: We need to update the wording within our life event notifications to state “navigate to Me > Benefits > Click here to enroll.” We updated the wording on the but… -
Rehire Employee within a month after termination/ineligible when rate end date is end of month?Summary: Content (please ensure you mask any confidential information): We had set the Previous coverage end date as "End Of Month" as per their requirmeent but a person…
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Close pending action items after due dateSummary: Unable to submit denied date after the due date. Content (please ensure you mask any confidential information): We are trying to provide a denied date on the pe…
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How to add text, images and link at plan levelSummary: We have a requirement wherein we want to attach links at plan level. Please see the below screenshot. Can this be achieved through configuration? Please assist.…
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Best Approach for Evaluating Open Life Event for 19k employeesSummary: We are using below-mentioned approach and Parameters used to kick off 'Open' Life event enrollment window for 19 k employees. We are facing in-stability in kick…
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Defining 401k Elements - is Base Plan configuration or stand-alone elements better?Summary: Trying to streamline our 401k plan and it has stand-alone elements however we are having issues with elements stopping when maximum limits are reached. Is it be… -
Redwood - Plan compare button not coming in enrollment flowSummary: Plan compare button is not coming in the enrollment flow in the self service enrollment flow in redwood page. The lookup had been enabled as per the docs- https…
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SQL query enrollment end date when employee Opt out from the planSummary: How to benefit plan enrollment end date when existing plans opted out by employee. Content (please ensure you mask any confidential information): Employee opted… -
What is the best method create a Mid Year Open Enrollment for One New Benefit Plan?Summary: We have a new Benefit Plan starting 4/1/2025 and would like to have an Open Enrollment for this one plan for all eligible employees to enroll. What is the best … -
Redwood- can we hide Express mode from Choose how you want to enroll in self service benefitsSummary: In the Redwood self service page, where the emp gets the option of enrollment via Choose how you want to enroll→ Express or Discovery , can we hide either of th…
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Dependent and Beneficiary Full Names not flowing from Core HR to Benefit Work AreaInviting experts inputs for full beneficiary and dependent names from Core HR to Benefits. Current Behavior: Only First Name is flowing to People to Cover and Election S… -
Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG for Participant and Rate Eligibility ProfileSummary: Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG Table for a Participant and Rate Eligibility Fast Formula for Journeys with this Fast Formula being attached to … -
Can you have 401(k) catch up without having a stand along catch up elementSummary: Our 401(k) plan allows employees who are over the age of 50 to take advantage of the IRS catch-up provisions which allow older employees to contribute to the 40…
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Defaulting across plan types based on Medical Plan ElectionsSummary: Defaulting across plan types based on Medical plan elections. Client requirement is to default Dental and Vision plan type elections with same tier when employe…