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Benefits
Discussion List
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What is the exact image size needed to display the Benefit Plan properly on Benefit Self Service?Summary: What is the exact image size needed to display the Benefit Plan properly on Benefit Self Service? Content (please ensure you mask any confidential information):… -
Getting error when trying to disable beneficiary set upSummary: Hi Team, When tried to disable the beneficiary set up for existing Health saving account(HSA ) getting below error. You can't deselect the Allow self to be desi… -
How to create life event where if employee turns 18 the assignment changesSummary: Can I create a life event where if employee turns 18 the assignment changes from full time to part time without FF. -
Evaluated Life Events section: when there is an open enrollment, a bug occurs when adding dependentsSummary: The panel shifts, preventing us from selecting, clicking, or updating anything within the 'Add Dependent' section of a program. Content (please ensure you mask … -
UI Equivalent for OTBI Column “Dependent Another Plan Name” in Benefits - Enrollments Real Time SAHi Community, I’m trying to identify the UI field equivalent for the following OTBI column: •Subject Area: Benefits - Enrollments Real Time •Column: Dependent Another Pl…
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Where can I turn on employee's eligibility for employee to delete self service life eventSummary: Where can we turn on the delete button in the new Report a Life Event. I didn't see an option in Redwood or Self Service set up in Benefits. Content (please ens…
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Access Benefits Guide from Self-Service Enrollment FlowSummary: Has anyone embedded Employee Benefits Guide in Redwood enrollment flow yet, without pointing to an intranet site? If so, can you share the details on how to ach… -
Coverage Upper limit for Supplemental changing to previous elections 5000 in nextt Life event?Summary: Content (please ensure you mask any confidential information): We have a Supplemental Life insurance with EOI certification. requirements Lower limit -0 Upper L…
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Dependent additional infoSummary: I am trying to add an additional row in the additional info under people to cover in oracle HCM benefits. The user needs to update the disability as 1.1.25. But…
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Redwood’s plan option labels are confusing while making an electionSummary: When employees are selecting their benefits, each plan includes an “option name,” which in our case is labeled Enrolled. That’s been a bit confusing—since it sh…
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VBS REdwood customization - How to turn on the toggle button on Redwood UI pagesSummary: How to turn ON the toggle button by default Content (please ensure you mask any confidential information): How to turn ON the toggle button by default We are tr…
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Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles… -
Benefits Alert - Email BCC optionSummary: Our system currently sends new hire benefits enrollment alerts to both the new employee's work email and the benefits administrator's email inbox. We'd like to …
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Benefits plan should appear on employee summary page but not in employee enrolments page.Hi Team, Our customer requesting that benefits plan should appear on employee summary page but not in employee enrolments self-service page). we have turn off option 'Vi…
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Configuration of Life Event Eligibility is not workingI have created a Simple eligibility profile with having gender as the criteria and attached it in the Life event configuration > Eligibility. assuming only one particula…
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Unable to Delete the Benefit Relationship after Rehire in RedwoodSummary:For one of our client ,We rehired a terminated employee and tried to cancel the Work Relationship . But to do that we first need to delete the Benefit Relationsh…
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Unable to view W2 and W2c documents in Document RecordsSummary: Hi, We are unable to view W2 and W2c documents in Document Records, even though they are marked as active. Are there any additional configurations or setups req…
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Employee switching pension plans in same program and auto enrollment is not workingSummary: Due to a status change employee is eligible for health, HSA, dental, life insurance, EAP and should switch to a new pension plan. Old pension plan enrollment is…
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Remove ability for self service to add Evidence of Insurability - BenefitsWe have a 3rd party that handles our EOI documents so the business is asking that while we still require these documents overall, we remove the ability for self-service …
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Divorce should only trigger when employee has spouseSummary: Divorce life event should only trigger when employee has spouse. How to configure this?
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Redwood - Swap the order of the Decline and Accept buttons in Benefits AuthorizationLooking to swap the order of the Decline and Accept buttons so that Accept is first in the Benefits Authorization. I can't find a way in VBS, but wanted to put it out th…
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AI Agent Studio not showing in AI Apps Administration and ToolsSummary: AI Agent Studio not showing in AI Apps Administration Tools Content (please ensure you mask any confidential information): Version (include the version you are …
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Upload Benefits enrollment data to applicationSummary: Need an HSDL uploader to upload Individual Benefits enrollment data Content (please ensure you mask any confidential information): We currently have a few plans…
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Is it possible to require the DOB and Gender in People to Cover in Redwood?Summary: In Redwood Benefits, we use “People to Cover” to add contacts and we are looking to make date of birth and gender required when adding a new contact. Content (p… -
Enabling text by guided journey under Enrollment flow-My ContactWe tried to create a guided journey and added the code at the add contacts Journey code section (please refer the screenshot). The text has to be displayed in under the …
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Pending action is not clearing after completing the required taskSummary: We had a new hire Life event open for an employee, we added a Child as dependent for Medical PPO plan. The 2 pending actions are showing Add a Birth Certificate…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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How can I configure automatic drop enrollment method for plans medical, dental and vision.Summary: How can I configure automatic drop enrollment method for plans medical, dental and vision. Where plan actions are- Enroll/ No Change/ Drop
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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How to setup pending actions to trigger for newly added dependents and not on exsiting dependents?Summary: I'm currently processing a birth life event and have noticed that dependent action items are being triggered for both the newborn and existing dependents. Could…