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Benefits
Discussion List
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Relationship Start Date for New HireHello, I just wanted to ask if what date should be used for the relationship start date on a new hire for their People to Cover? Thank you in advance. -
Redwood - Can we display Life Event Name during Enrollment FlowHello Hoping everyone is doing well! Can we display the Life Event name during the Enrollment Flow so that employee know which life event they are making election for. I… -
Redwood - how to remove auto approved life event in Benefits Activity CenterHi Hoping everyone is doing well! We have not enabled the approval rules for Self Assigned Life event so when employee report as life event, its get auto approved. So wh…
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Are HSA limits applied during Vertex processing?Hello Experts, We run a monthly Vertex process and just like to ask about whether Health Savings Account (HSA) limits are automatically applied. Since Vertex handles tax…
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Enable Redwood Experience for Enrollment Overrides Page in Benefits Summary 25BSummary: I am questioning the logic behind this since it doesn't allow negative numbers. We use negatives daily. Content (please ensure you mask any confidential informa…
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Unable to hide selective fields in Additional info Ui in Create contact UI- RedwoodSummary: Client wants to hide some selective fields like Student status and Tobacco status from the additional info UI of the Create contact UI of SSBEN- redwood. But wh…
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Enrollments are displaying the plans out of their hierarchical order in 25B RedwoodSummary: When looking at the enrollments for the employees, the first 14 benefit plans display in their proper order; however, the remaining benefit plans are out of ord… -
Configuring plan dependency rulesSummary: Our goal is to use plan dependency rules to ensure appropriate HSA plan enrollments based on the chosen medical plan. The rule we've implemented in our test env…
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Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
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We are getting error when we adding the Dependent Name in Additional Person Info Redwood.Summary: Hi Developers, When we enabled the redwood in Additional Person Info Dependent Name we are getting an error "Dependent Name 11 is not in the list of values" We …
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In the Redwood Self-Service Benefits flow we want to remove some stepsHi, In the Redwood Self-Service Benefits seeded flow we want to remove some steps or use differently, like remove 'Get to Know Your Benefits', keep only 'Express Mode' i… -
SSN Requirement & Pending ActionSummary: Employees are not able to complete their Pending Action for missing SSN through their Pending Actions, but they can update the info through Before You Enroll/Pe… -
How Can we Hide/Edit the Total Cost Per Pay Period in Benefits Redwood ESS PagesSummary: We need to Customize the Benefits Plan enrollment & Summary where we want to hide the "Total Cost" in redwood page, Can anyone share the steps and VBS setup to …
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How Can we Hide/Edit the Before you enroll task under Self Service Enrollment windowSummary: As we need to customize the Self Service Page in redwood, we need to hide the "Get to Know your benefits" & "Choose how you want to enroll" task as they are not…
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Did anyone face Item PAYROLL_PERIOD_TYPE returned no data error in Rate Periodization FastFormula?We are encountering the following error in the Rate Periodization Fast Formula during Benefits participant enrollment, specifically for a couple of employees who have mu…
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Not able to add certification as an employee for Proof of good healthWe have configured certifications for Voluntary supplemental Life plan. However when we login as employee we are not getting the option to add the attachment.
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Redwood - Can we update Post-enrollment section to customize/add more task for employee to compelteHello I hope everyone is doing well! On Benefits Self service enrollment page, can we customize task name or add more task to the section? We have a requirement to add o…
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Redwood: Contact Number - How to display on "Before You Enroll" & Benefit Summary "Contacts" pagesSummary: HI, in Redwood, how do you display the Contact Number on the Ben Self-Service "Before You Enroll" page and the Ben Admin Benefits Summary' Contacts/Before you E…
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Benefits CertificationCan we configure benefit certifications to trigger a separate life event for each dependent, allowing users to submit different documents for each one. Additionally, whe…
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25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga…
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New hire life event is NOT getting triggered when a pending worker is converted to employeeNew hire life event is NOT getting triggered when a pending worker is converted to employee. The new hire life event data change has a simple FF which checks the action …
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How to modify an existing custom tileSummary: Hello - our implementation partner created a custom tile for us under the "Me" section named "OIC Login" which, when clicked, redirects me to the OIC login webs…
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Redwood AI Agent - how do you control or order the Topics dropdown display list?Summary: We are testing the Redwood Benefits AI Agent to launch with our upcoming Open Enrollment. Can you share how best to upload documents and how do you control the …
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Before you enroll in Redwood, many fields under Biographical Info section needs to be hidden by VBCSSummary: From the Redwood People to Cover Page when we add the dependents and give submit there are some DFF fileds under Biographical section which needs to hided. http…
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Redwood - unable to see pending and contingent worker type in Benefit Activity Center for 25BSummary: unable to see pending and contingent worker type in Benefit Activity Center for 25B but able to see Redwood Benefit Summar Content (please ensure you mask any c…
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Issue with the seeded open enrollment alertHi Team, We have configured the seeded open enrollment alert (Summary of Elections at Open Enrollment) for US population to send a confirmation mail to the employees imm…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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Redwood Benefits Self-Service Enrollment flow - can we add or change a task/step?Summary: Hi, as we are testing Redwood and preparing for Open Enrollment, is it possible in the benefits self-service enrollment flow to add a task or repurpose an exist…
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Can Document Records be removed from Benefits quick actions Redwood 25B?Summary: I understand that this could not be done in 25A, but was the ability to remove Document Records from Benefits quick actions in self-service delivered in 25B? Co…
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Manage action item asking to upload a document mandatory- Ben Admin REDWOODSummary: The redwood page for Ben admin page is mandatorily asking to upload document for certification if the same has been set as configuration. Earlier this was asked…