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Benefits
Discussion List
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How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir… -
Redwood Review Employee Resources for benefits not showing your documentsSummary: We are testing Redwood for Benefits in TEST and noticed that the resources we have in Production are not showing in Redwood. When I open it in VBS I do not see … -
When does Benefits Admin Page transition to RedwoodSummary: We are testing Redwood and turned on all Profile options but noticed that the Benefits Admin page is not in redwood. Should this be the case? Content (please en…
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Two life events added on the same day is giving error.Summary: The life events are Birth/Adoption and Salary life event both effective on 3/3/2025. How to resolve the error? Error: You can't process this life event because … -
Facing a unique issue in 25A where preexisting eligbility is no longer working?Summary: Content (please ensure you mask any confidential information): So we had this requirement like this Grade A,B,C - Plan X Grade D,E,F - Plan Y Grade G,H,I - Plan…
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Can we update coverage end date for mass population?Summary: I need to update the Waive Option coverage end date for mass population via batch or other means. We end dated the plan already. Therefore, when I run a life ev… -
document type description is automatically prefixed with <p> and suffixed with </p>Summary: Updated the document type ' Enrollment Document' description to 'HOOPP Enrollment or Waiver Form' but from the self-service document of records page, the name s…
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REDWOOD UI is not showing propertly the Benefits Programs for the employeesSummary: When an employee review her benefits program on Redwood, the program is not showing the latest enrollment, no mather the filter we applied. Could this be becaus…
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the life event doesnt get wiped off from self serviceredwood benefits 25a, after voiding the life event from the my client groups -> Benefits Summary, the life event doesn't get wiped off from the self-service' Report a li…
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COBRA Qualifying event sample ExtractSummary: Hi I am writing a extract for benefits Strategies for COBRA Qualifying event. Does anyone have a sample extract that I can use. If not can someone share what, u…
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Is there a way to lookup audit/history details (including deletion) of person contacts?Summary: We are seeing some odd data behaviour, although we can see the history in UI, would like to see if there have been any deleted records as well. Content (please …
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How to automatically remove dependent enrollment plan when child ages 26Dear Experts Can someone let me know steps to be enabled to have a Child removed from an enrollment plan if Child ages 26. Best Regards Rafatullah bS -
Restrict New Hire life event for part timersSummary: We have a requirement, where in we do not need the 'New Hire' life event to trigger for part timer. We tried using the below formula, attached it to data change…
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Person Change Cause LIfe event FF not working as expected for ACA Eligible field updateSummary: Hi Team, We've FF developed for ACA Full time field update at the employement page using a Person change cause life event FF. The FF gets the value of ACA with …
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Prevent Duplicate Contacts - RedwoodSummary: I'm looking for a way to prevent duplicated contacts on the Redwood UI. I saw previous posts on how to do it with Autocomplete, but since converting to Redwood,…
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Unrestricted for Terminated emps FF- Need guidance on sample FF and the type of FFSummary: Termination of coverage for Unrestricted enrollments with either termination or global transfer Content (please ensure you mask any confidential information): T…
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Error Submitting while submitting ElectionsSummary: We have introduced PCP from 01/01/2025 Open enrollment for one plan. Entered PCP info during open enrollment. Now with new life event getting below error relate…
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Benefit Relationship dropdown issue in Benefits Summary Redwood PageSummary: Benefit Relationship dropdown is not working in Benefits Summary Redwood Page . Content (please ensure you mask any confidential information): Benefit Relations…
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original enrollment dateSummary: Hello! I am trying to get at the Original Enrollment Date. Currently in reporting the date shows effective when there is a change in plans or coverage levels in… -
Redwood: Unable to edit Benefit Coverage ChargesWe are implementing Redwood benefit pages, and have noticed that the option to edit Benefit Coverage Charges on a bill is not there. This option is available in responsi…
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Business Rules on Before You Enroll Redwood PageSummary: Hi, We are trying to hide Statutory Dependent Field and Disability Status Field from the Before You Enroll Redwood Page, but currently aren't able to do so sinc…
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Short Term Disability Coverage Amount is showing $0 for High Wage EarnersHey there! We have noticed that our employees making $350,000 or more are showing $0 for the coverage amount under the Short-Term Disability plan in benefits summary. Th… -
Deleted life events are showing on the Redwood benefits pageSummary: We turned on the Redwood benefits page and noticed that employees are able to see deleted life events. The delete life event also stops employees from taking th…
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accessing benefits of terminated employeesSummary: in benefits service center - i cannot access benefits of terminated employees Content (please ensure you mask any confidential information): is there some confi…
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After adding a new court order in Redwood, there are no dependents to selectSummary: We have recently enabled and are testing the Redwood Benefit Court Order Page and have followed all the enablement steps and updated our security roles with the… -
Benefit relationship does not get updated when assignment changesSummary: Hi, We have this recurring issue where when employee has different assignments that if they have temporary assigments (Primary Flay = Y) , the benefit relations…
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Coverage End Date for Rehire within 30 days of TerminationSetup: Currently, we have setup termination life event which when processed ends all the coverages for the employee 1 day prior to the life event processed date except f…
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Person Change Fast Formula Causes Incorrect Life Event to TriggerSummary: Client wants the appropriate life event to trigger when employees 'Full Time or Part Time' field is updated from part-time to full-time and from full-time to pa…
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Benefits Close enrollment and Reevaluate Designee Eligibility process behaviourSummary: Persons are getting processed even though the life events are not closed (Close Enrollment Process) or Loss of Eligibility LE is not assigned to dependents Cont…
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ESS Benefits Personalizations - Nonredwood pageWe did customize New Contact page under People to Cover tab and turned off disability type and status and tobacco use. Fields were not displaying until 25A patch. Post-2…