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Journeys
Discussion List
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Journey task is not getting Reassigned to a new PersonWe are reassigning a Task to some other user and the task is not getting reassigned to the new person despite showing the message that Task is Reassigned. Note the follo… -
User account and Onboarding issue when the date is different in NZT and UTC timezoneI would like to understand the approach others are following for the known issue on user account creation and welcome email and in turn the Onboarding Checklist Notifica… -
Redwood Guided Journey - Analytics Task for WorkerI am creating a guided journey for the Assignment section of the Employment Info Responsive page. For the new Guided Journey Redwood setup page, I am using the analytics… -
list of values not reflecting in Document type field in Journey Document Type task redwoodSummary: We are creating a Document Task in journey wherein we want to add the document type , in the list of values only on value is visible. How can we have all the av…
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Journey Layout Options - Summarized task list not available in 25DSummary: We’ve received the 25D update in our development environment, and according to the release documentation (link), there should be a new Journey Layout option ava… -
Issue whilst clicking Done for one of the journey tasksSummary: Issue whilst clicking Done for one of the journey tasks Content (please ensure you mask any confidential information): Hello, We have created a journey and in o…
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How to see if journey template is saved as personal journey template from backend?I want to see this key in backend , is there any query to find this key in any table . I want this "Save as personal Journey template" key from backend is their any way …
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Task Library > Checklist Tasks > Assigned Tasks - Changes are not reflecting into Assigned TasksHi Team, We have a Journey which has several Tasks with in it. Once we create a Task, we are adding the Tasks into Journeys and at the same time we are pushing the same …
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Task Notes are not updating for Assigned Journeys even after running the ProcessHi All, We have Journey with 7 Tasks with in it and the Journey has been assigned to several Employees and Assigned Tasks are in-progress. While Assigned Tasks are in-pr…
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AllocateChecklist HDL not reflecting in Journeys screen for employeeSummary: We have successfully loaded AllocateChecklist HDL for an employee, but it is not showing up in Journeys, or under Person management > Allocated Checklist Conten…
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Assigned journeys not visible in My client Groups >> JourneysSummary: Hello We have created the journeys as Category as Person, we cant able to see the journeys under my client group and he/she is not getting the email or notifica…
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Assigned journeys not visible in My client Groups >> JourneysSummary: Hi Team, I am facing a weird issue to view journeys in My client group » Journeys. My account has person ID attached and have necessary roles/privileges (Super … -
How to Create multiple Notification for offboarding type journey 'Exit Survery'Summary: Creating Exit Survey using offboarding type journey 1st trigger the survey notification to 14 days prior to last working day (achievable) 2nd trigger if survey …
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How to initiate a preboarding journey for global transfer or add assignmentSummary: How to initiate a preboarding journey for global transfer or add assignment. Global transfer and add assignment is done via ORC. Here need to initiate a preboar…
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Redwood Guided Journey in VB StudioI'm trying to add a Guided Journey to the Performance Document page. But when I fill in the Journey Code and the Task Code, nothing happens. And in VB Studio, there are … -
Error: Journey Task Performer cant add attachment to save in DOR of the Assignee (Employee)When a journey task is assigned to an employee and while responding he/she add attachment, Application throws error "We couldn't upload the attachment to document record…
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Inactivate Gatekeeper Law ChecklistHi, We are not using the checklist in our application, but seeded Gatekeeper Law checklist can be accessed by the admin users. How we can inactive the checklist or hide …
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Allocate Gatekeeper Law Checklist Tasks process goes into errorI am testing the Gatekeeper law for Netherlands. I performed below actions Create Sickness Absence Type Attached the absence type to Gatekeeper law absence category Crea…
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How do you inactivate Gatekeeper Law checklist?Summary: Content (required): Wondering how to inactivate the Gatekeeper Law checklist, as it appears to have been delivered as active and we cannot edit the delivered ch…
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SQL query to show the Journey and Journey Task detailsSummary: Hello! I'm asking if anyone here has a sample SQL query that shows the values showing the details in the Journeys Redwood Page. The main concern I have is that …
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Can we define Contact Information displaying at each task level in a journeySummary: We are not able see the contact information name and email details in each of the journey tasks. At task level display settings of contact information all are c…
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How to create a guided journey with task type as External URL with instance contextSummary: We have a requirement to add a guided journey to punchout to a Oracle Fusion BI report page. But, due to report complexity the user will enter the parameter in …
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Disable notification base on ACTIONSummary: Hi Expert, For New Hire Journey we are using 90 Days expire days notification should trigger Performer is Employee and Owner is HR. Now the pain issue if employ…
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Absence appproval Journey not visible to employees who is a assigneeSummary: We have a requirement where Absence Journey needs to be triggered when employee submit Annual leave and needs to be approved by certain other workers based on A…
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Disable Edit Task, Edit Due Date, Reassign Task, Remove Task etc. for Journey assigned by employeeSummary: We're developing a Journey to request Parental Leave. We want to allow the employee to initiate that Journey from a direct link (which can be communicated by th…
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Not able to hide Reassign and Remove task in JourneyHello We have a journey where we have updated Display feature to Hide for Reassign and Remove task at Task Level and as well as Journey level for Questionnaire Task. But… -
25C - Journey Preceding Task Details Not VisibleAccording to the Journeys 25C release notes, details of a preceding completed Journey task when performing a current Journey task can be viewed. However, when testing th… -
How does 'Mass Assign Journeys' work under scheduled processes?Summary: We want to allocate a journey to everyone based on Region i.e., for example: EMEA region employees we wanted to assign a journey similarly for America Region as… -
Assign Journey when a Contact updates their nameWe have a requirement to notify the Benefits team any time someone changes a contact's name through the People to Cover page. I've seen in other posts that this is not p…
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How to hide this option "Start Journey" under Actions at Specific Journey levelSummary: Hi Team, Can anyone assist that how to hide this option "Start Journey" under Actions at Specific Journey level. We have "Performance Improvement Plan (PIP) Jou…