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Journeys
Discussion List
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How to generate different document types in single journey task?Summary: We are using report type task in journey and also enabled both PDF and Word output formats but only default one is coming in frontend output. We need to display… -
Journey Status not updating in production after loadSummary: We tried using both HDL and HSDL to force complete a journey but in our non-production we are seeing the status change to Complete. However, when we run the sam…
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List of available tokens for Journey Assigned in Redwood.Summary: HI, we don't find the full list of available token that can be put inside notification in journey template, same for alert template and user-defined content. We…
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Error in the notification hyperlinkSummary: 1 - The hyperlink returns an error (404) when redirecting to the journey page. 2 - Is it possible to resend notifications only to employees with pending tasks? …Felipe Tadeu dos Santos-Oracle 9 views 2 comments 0 points Most recent by Felipe Tadeu dos Santos-Oracle
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Offboarding Journey Task notification are going to initiator not the performerSummary: For Offboarding Journey task, HR does backdated termination means HR initiates termination on 11-March-2026 and termination date is 06-Feb-2026 for an employee.…
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Best practice for checklist notification processing modesSummary: Content (please ensure you mask any confidential information): What is the difference between the available notification processing modes for checklists? Specif… -
Is there any table in per_check or other which gives the data about what is the last update happenedSummary: I am looking for table name which gives me the data like what is the last update happened either journey or task level. Content (please ensure you mask any conf…
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How to assign task awaiting allocationSummary: Content (please ensure you mask any confidential information): Hello I noticed that some employees have tasks marked as “Awaiting Allocation” under their journe…
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Journey not assigned even after the employee is past the hire dateSummary: Content (please ensure you mask any confidential information): Hello, I have an employee who is hired on 11/12/2025 and we have a journey called 'After 1 month'…
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If Employee self-assign a Journey then HRBP cannot access the completed taskSummary: Hi All, We are setting up a Jpourney where the employee should initiate the Journey in order to initiate the maternity workflow completing a task on her level p…
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Testing Journey Tasks Scheduled After One MonthSummary: Content (please ensure you mask any confidential information): Hello, We are currently in UAT, and the users would like to test how employees will be able to vi…
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Update both the Sequence of tasks & preceding tasks , will affect with in progress journeys ?Summary: Hello Team, As titled we have a requirement to rearrange the sequence of offboarding tasks and also change the preceding tasks and currently there’s already 3 o…
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How can I set the banner on the journey?Summary: Currently Currently, in our lower environments, the banner for a new journey is showing the background image on the far right and then extends a gradient of a c…
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Journeys Delegation Feature Not Working for All PersonasSummary: When testing the Journeys delegation feature for a physician in our organization the email and bell notification were received, but there was no way for the phy… -
Task Duration is accepting the value way beyond, is that even correct?Summary: Task Duration is accepting the value way beyond, is that even correct? I was able to save the task with Duration as 15000 Days. While the validation exist in Af…
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How to change the journey task colorSummary: We would like to change the color theme of the journey tasks. We tried the new redwood theme changes(we made it purple as we can see in top banner), but the col… -
Journey's task translation not following when added to a Journey templateWith the 26A update we have enabled the translation editor which is a huge improvement, but we noticed that the translations done on the Task in Task Library are not app…
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After 26A Update user cant reassign task field whom reassign tasks to show no employeesSummary: Hello Team as titled after last quarter update line manager cant re-assing task, button shown but when click no employees shown at all its enabled for line mana…
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Activate Journey task based on response of two other Tasks in the JourneySummary: Hi Is it possible to activate Journey Task based on other two Journey tasks responses. Example Task A has configurable with option yes and no Task B has just do…
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Journey visibility after self-assigningSummary: I created a Journey using the Health and Safety category as this is related to ADA Accommodations. When a user clicks Start Journey via self-service (Me > Journ…
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Can you further secure your ESigned PDF to protect from tampering?Summary: Is there a solution to provide additional security / tamper proofing to ESigned PDFs using the Oracle signature. Content (please ensure you mask any confidentia…
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Completed Offboarding Journey Details Not Visible for Inactive Employees (Redwood Journeys)Summary: Hi Everyone, For some terminated employees, the Offboarding Journey shows as Completed in the Journeys tab; however, when opened, the page appears blank and tas…
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Offboarding Journey Details Not Visible for Inactive Employees - Redwood JourneysSummary: Hi Everyone, For some employees, the Offboarding Journey appears as Completed in the Journeys tab; however, when the journey is opened, the page is blank and ta…
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How to Add a Specific Section When Using Embedded Application Tasks for Skills and Qualifications?Summary: Content (please ensure you mask any confidential information): I am configuring a Journeys task that uses an embedded application task to allow end users to com…
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Why is the system displaying tasks from other areas of responsibility for the current user?Summary: Task Visibility Inconsistency Report - Journey Contextual Issue: Why is the system displaying tasks from other areas of responsibility to the current user? Iden… -
Why are some journey tasks missing Assigned Date?Summary: I am reviewing some journey tasks assigned to employee's manager. I noticed some tasks do not have Assigned Date. What's the implication of this missing value. …
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error when trying to fill e signature task 'You must enter a value in the required fields.'Summary: Content (please ensure you mask any confidential information): Hello, We have an e-signature task configured in Journeys. However, when an employee attempts to …
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Career Statement section under Skills and Qualification Embedded Application Task missing in JourneySummary: We want to create a Skills & Qualification Journey for our users. When I try to choose Career Statement under section in Skills and Qualifications embedded appl…
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Journey Template Security - person searches not returningWe want to allow our contact center to view and assign journeys to employees who may call in to them. We have created a specific role to use in the Journey Template secu… -
Combined Task Notifications only partially works for some tasks in a journeySummary: The Combined Task Notification option doesn't work for all tasks in a journey. Content (please ensure you mask any confidential information): Hi, We're facing a…