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Journeys
Discussion List
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Journeys Completed Status Marked as Not Applicable and Dependent Eligibility Criteria FailedSummary: After Assigning Journeys. Journeys Completed Status is Shown as Marked as Not Applicable and Dependent Eligibility Criteria Failed. Content (please ensure you m… -
Redwood: Configure HCM Electronic Signature screen does not have Back button expected behavior?Summary: Redwood: Configure HCM Electronic Signature screen does not have Back button expected behavior? Content (please ensure you mask any confidential information): S… -
Survey Journey for Terminated EmployeesHow it currently works: Currently, when a collaborator leaves (exit), a Journey called "Collaborator exit" is triggered. Within this journey, there are different tasks t… -
Enterprise Onboarding Journey not triggered when using Payroll Relationship as Eligibility ProfileSummary: We use Payroll Relationship as one of our criteria in the Eligibility Profile when hiring new employees. However, we noticed that if it's a future hire date, th…
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Change guided journey display on RedwoodSummary: Can we change the default display of a guided journey in a Redwood page? Actually, we're using it in Benefits ESS and the customer wants it to be displayed from…
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Completion Criteria Journey advanced task for DoR do not show any Business objectSummary: I'm trying to configure a Completion Criteria for an advanced task in an onboarding journey for Document Type in DoR. In order to create a double check on the a…
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Can someone clarify the roles of "Owner" and "Other User"?Summary: Can someone clarify the roles of "Owner" and "Other User" at Display Settings? My understanding is that the "Owner" is the person who assigns the checklist, whi… -
Need SQL query to fetch the display properties from Journeys and Journey task levelSummary: Hello, We need to fetch display properties from Journeys and Journey task level for the contact info section whether Show or Hide. Anyone has the query to fetch… -
The delete option is not displayed in the Allocated Checklist to delete an assigned journeySummary: Hi Team, Greetings The delete option is not displayed in the Allocated Checklist to delete an assigned journey, we followed all the required steps to enable the…
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Is there way to search for an assigned journey by employee numberSummary: We are using journeys and want to be able to search using the employee number on the assigned journeys field Content (please ensure you mask any confidential in…
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Redwood Guided Journey - Analytics Task for WorkerI am creating a guided journey for the Assignment section of the Employment Info Responsive page. For the new Guided Journey Redwood setup page, I am using the analytics… -
Learn enrollment task missing from checklist template configuration in PROD environmentI am implementing Journeys for a customer and we are having an issue with the "Learn Enrollment" task type in their PROD environment. In the task configuration, when I l…
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Manager can see an employee Journey who is not in his teamHello A manager X sees and has the AAI Journey 2024 of an employee DG who is not in his team. The Journey of DG he sees is not started 0/5 Tasks. However, this employee …
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Delete FYI Tag in "Survey Journey Assigned" Alert Composer NotificationSummary: For Alert Composer Notification "Survey Journey Assigned", Whch gets triggered to staff once the survey is assigned. When edited the survey in Alert Composer, w… -
An offboarding checklist task going to the wrong managerEmployee has two work relationships. An offboarding checklist task is triggered when a termination of the non-primary work relationship is done. But the checklist task t…
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Nudge reminders are not sent for onboarding JourneysSummary: We have created a new nudge plan to send Reminders to the employee's when the onboarding Journey is not completed after 30 or 45 Days. We have created new nudge…
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We need to allocate a checklist to new hires after 90 days of them being hired in the systemWe have a requirement wherein we need to allocate checklist after 90 days of employee being hired in the system. How can we achieve this requirement?
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automatically set the email notif to spanish even if they haven't set their preferred languageCan we automatically set the email notification for onboarding journey to spanish for our Mexico-based new hires, even if they haven't set their preferred language to Sp…
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Display of Guided Journey Based within a Journey based on the journey nameHello, we are building an Onboarding Journey. as a part of that we want to present a guided journey that will appear only there and not at other Journeys (we maintain ma…
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Category Security Redwood page not showing with required PrivilegeSummary: Hi Team, we need to use "Category Security" page to configure custom category. But even with the required privilege ORA_PER_JOURNEY_BUILDER_DUTY and predefined …
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Guided Journey in Redwood: Not able to set link to open in a new tabSummary: When using links in task notes within a Guided Journey, I am not able to set the link to open in a new tab the same way we can do with Checklist Templates. It a… -
How to reassign terminated Initiator's task to other HRsThe initiator (HR) of the Onboarding Journey for many employees has left the company. However, the other HRs are not able to access those employees under their Organizat…
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Why does back button in journey task page not work as expected?Summary According to the document referenced below - when user has access to the journey, then after navigating to journey task page from a link in the task notification…
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Journeys Subtitle Not Fully VisibleSummary: The subtitle message is not fully visible in the Journeys. Is there a way for us to fix this? Content (please ensure you mask any confidential information): Ver…
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The "Save" button is non-functional in the Disability Info - Embedded Application Task.Summary: In the Disability Info - Embedded Application Task, the disability form loads correctly, and users can select available options. However, clicking the 'Save' bu… -
Getting inactive assignment while trying to assign journeyAfter creating the journey, I was trying to assign the journey to one of the employee when entering the employee number I can able to see more than 1 assignment out of t… -
Can we mass load journeys for Pending Workers?Summary: I'm testing mass loading journeys for 2 pending workers with the ChecklistMassAllocation.dat file and the file is loaded successfully but then it doesn't alloca… -
Journeys- Is it possible to Add Business Unit Name in Task NotificationSummary: Hi Is there any possibility to add Business unit name under Journey Task Notification which will trigger to Task performer when as Journey task is assigned Cont… -
Currently Journeys are triggering FYI Notifications instead of Action Required NotificationsSummary: Hi Team, We have observed that, currently Journeys are triggering "FYI" Notifications instead of "Action Required" Notifications to Performers. When performer r… -
How to hide this option "Start Journey" under Actions at Specific Journey levelSummary: Hi Team, Can anyone assist that how to hide this option "Start Journey" under Actions at Specific Journey level. We have "Performance Improvement Plan (PIP) Jou…