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Journeys
Discussion List
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Learn enrollment task missing from checklist template configuration in PROD environmentI am implementing Journeys for a customer and we are having an issue with the "Learn Enrollment" task type in their PROD environment. In the task configuration, when I l… -
Manager can see an employee Journey who is not in his teamHello A manager X sees and has the AAI Journey 2024 of an employee DG who is not in his team. The Journey of DG he sees is not started 0/5 Tasks. However, this employee …
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Delete FYI Tag in "Survey Journey Assigned" Alert Composer NotificationSummary: For Alert Composer Notification "Survey Journey Assigned", Whch gets triggered to staff once the survey is assigned. When edited the survey in Alert Composer, w… -
An offboarding checklist task going to the wrong managerEmployee has two work relationships. An offboarding checklist task is triggered when a termination of the non-primary work relationship is done. But the checklist task t…
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Nudge reminders are not sent for onboarding JourneysSummary: We have created a new nudge plan to send Reminders to the employee's when the onboarding Journey is not completed after 30 or 45 Days. We have created new nudge…
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We need to allocate a checklist to new hires after 90 days of them being hired in the systemWe have a requirement wherein we need to allocate checklist after 90 days of employee being hired in the system. How can we achieve this requirement?
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automatically set the email notif to spanish even if they haven't set their preferred languageCan we automatically set the email notification for onboarding journey to spanish for our Mexico-based new hires, even if they haven't set their preferred language to Sp…
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Display of Guided Journey Based within a Journey based on the journey nameHello, we are building an Onboarding Journey. as a part of that we want to present a guided journey that will appear only there and not at other Journeys (we maintain ma…
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Category Security Redwood page not showing with required PrivilegeSummary: Hi Team, we need to use "Category Security" page to configure custom category. But even with the required privilege ORA_PER_JOURNEY_BUILDER_DUTY and predefined …
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Guided Journey in Redwood: Not able to set link to open in a new tabSummary: When using links in task notes within a Guided Journey, I am not able to set the link to open in a new tab the same way we can do with Checklist Templates. It a… -
How to reassign terminated Initiator's task to other HRsThe initiator (HR) of the Onboarding Journey for many employees has left the company. However, the other HRs are not able to access those employees under their Organizat…
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Why does back button in journey task page not work as expected?Summary According to the document referenced below - when user has access to the journey, then after navigating to journey task page from a link in the task notification…
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Journeys Subtitle Not Fully VisibleSummary: The subtitle message is not fully visible in the Journeys. Is there a way for us to fix this? Content (please ensure you mask any confidential information): Ver…
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The "Save" button is non-functional in the Disability Info - Embedded Application Task.Summary: In the Disability Info - Embedded Application Task, the disability form loads correctly, and users can select available options. However, clicking the 'Save' bu… -
Getting inactive assignment while trying to assign journeyAfter creating the journey, I was trying to assign the journey to one of the employee when entering the employee number I can able to see more than 1 assignment out of t… -
Can we mass load journeys for Pending Workers?Summary: I'm testing mass loading journeys for 2 pending workers with the ChecklistMassAllocation.dat file and the file is loaded successfully but then it doesn't alloca… -
Journeys- Is it possible to Add Business Unit Name in Task NotificationSummary: Hi Is there any possibility to add Business unit name under Journey Task Notification which will trigger to Task performer when as Journey task is assigned Cont… -
Currently Journeys are triggering FYI Notifications instead of Action Required NotificationsSummary: Hi Team, We have observed that, currently Journeys are triggering "FYI" Notifications instead of "Action Required" Notifications to Performers. When performer r… -
How to hide this option "Start Journey" under Actions at Specific Journey levelSummary: Hi Team, Can anyone assist that how to hide this option "Start Journey" under Actions at Specific Journey level. We have "Performance Improvement Plan (PIP) Jou…
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New Hire Journey - Responsive to Redwood PPM TaskWe currently have a New Hire Tasks journey set up as an external URL using the deeplink to the responsive page for Payment Methods. In a few weeks, we'll be shifting to … -
When a user start a journey via Start Journey button it loads indefinitelyHey! When a user tries to start a journey using the "Start Journey" button the journey screen keeps loading indefinitely, the user is only able to see the journey that i…
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"Enterprise onboarding" Category is no longer recommended when using JourneysHi All, Currently we are in 24D and moving to 25A in April'2025. We have learned that after 25A, Checklist Templates are moving to Journey App. Regarding "Enterprise Onb…
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Does employee have access to journey is assigned to line manager?Summary: If a journey is assigned to the line manager and the owner is line manager, will the employee have access to view that journey? Content (please ensure you mask …
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Journey Configurations ErrorsSummary: Journey build not working at expected Content (please ensure you mask any confidential information): We are updating our use of journeys to included multiple ta…
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Allocate checklist to pending workerI want to allocate the checklist (Onboarding) to 3 pending workers that were added in the production site. The problem is I cannot find the pending workers when searchin…
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How to have different guided journey per performance document?Summary: Since we have different process regarding the performance document , we would like to add different Guided Journey to help employees and manager in the process …
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Getting rest action error in personal payment method journey's taskWe have created a personal payment method task and we are able to access it as an employee as well but we are getting a rest action error whenever we open the task.
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Not able to add demographic info task in journey for EmployeeWe are not able to add demographic info task as part of employee journey. Below is our task setup: As an employee we are not able to see the task:
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Why contextual journey available only in Quick actionsSummary: I want to get the contextual journey in every path. Not only from the quick action. Is there any possibility? Content (please ensure you mask any confidential i…
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Journey Task status is not changing after Expiration DateHi Team, We have a Journey (Checklist Template) with 3 tasks. Each task expiration is set to 60 days after Assigned Date. Out of 3 Tasks, 2 Tasks have been completed bef…