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Journeys
Discussion List
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Blank Redwood page loads for Journeys - ExploreSummary: My Client Groups → Journeys→ Explore→ Blank Page Loading. Nothing has changed in the pod. I was able to get to all our configured journeys from here until yeste… -
No data showing under Redwood page: Journeys Setup > Task GroupsHello, I enabled the Redwood Profile option ORA_PER_JOURNEYS_SETUP_REDWOOD_ENABLED in order to turn on Journeys setup: Journey Templates Task Groups Task Library Journey… -
The journey task is not activating based on the value given in the previous task.Summary: The journey task is not activating based on the value given in the previous task. Fast Formula - INPUTSARE ALLOCATED_CHECKLIST_ID (number) DEFAULTFOR L_ATTR IS … -
Rename On Boarding Category name to Onboarding in My Journeys pageHello, Is it possible to change the category name on the My Journeys page? We have a requirement to update the name from 'On Boarding' to 'Onboarding.' Can anyone provid… -
Redwood Journeys - Organization Journeys export date incorrect formatSummary: We have noticed on the Organization Journeys UI screen that if you Sort By Assigned Date and then use the export download icon, that the assigned date is either…
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Journey Security not working for employees as expected.Summary: We want one journey to be assigned by employee to themselves and another journey to be assigned by HR to employees. When we are testing from a person having onl…
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offboarding journey shows intiator in contact info instead of the task ownerWe created a journey with category as "Offboarding". Each task has different owner configured on the Journey. When the journey is assigned automatically based on the ter…
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Reminder notification is not translated based on preferred user languageSummary: When a user sets their preferred language to Spanish, the journey and bell notifications are correctly translated. However, click a reminder notification link f…
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Duplicate checklist template Journeys: issue in dashboard sectionSummary: Hi all, I encountered a weird behavior when creating a checklist template for Journeys. When I click on the right button and select "duplicate" as you can see b… -
Can you create a guided journey on the promote / transfer screens if we arent on redwood fully yet?We currently have the 24D update and only some of our pages have been updated to Redwood. We are looking to utilize Guided Journeys in different transaction workflows li…
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Journeys Completed Status Marked as Not Applicable and Dependent Eligibility Criteria FailedSummary: After Assigning Journeys. Journeys Completed Status is Shown as Marked as Not Applicable and Dependent Eligibility Criteria Failed. Content (please ensure you m… -
Redwood: Configure HCM Electronic Signature screen does not have Back button expected behavior?Summary: Redwood: Configure HCM Electronic Signature screen does not have Back button expected behavior? Content (please ensure you mask any confidential information): S…
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Survey Journey for Terminated EmployeesHow it currently works: Currently, when a collaborator leaves (exit), a Journey called "Collaborator exit" is triggered. Within this journey, there are different tasks t… -
Enterprise Onboarding Journey not triggered when using Payroll Relationship as Eligibility ProfileSummary: We use Payroll Relationship as one of our criteria in the Eligibility Profile when hiring new employees. However, we noticed that if it's a future hire date, th…
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Change guided journey display on RedwoodSummary: Can we change the default display of a guided journey in a Redwood page? Actually, we're using it in Benefits ESS and the customer wants it to be displayed from…
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Completion Criteria Journey advanced task for DoR do not show any Business objectSummary: I'm trying to configure a Completion Criteria for an advanced task in an onboarding journey for Document Type in DoR. In order to create a double check on the a…
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Can someone clarify the roles of "Owner" and "Other User"?Summary: Can someone clarify the roles of "Owner" and "Other User" at Display Settings? My understanding is that the "Owner" is the person who assigns the checklist, whi… -
Need SQL query to fetch the display properties from Journeys and Journey task levelSummary: Hello, We need to fetch display properties from Journeys and Journey task level for the contact info section whether Show or Hide. Anyone has the query to fetch… -
The delete option is not displayed in the Allocated Checklist to delete an assigned journeySummary: Hi Team, Greetings The delete option is not displayed in the Allocated Checklist to delete an assigned journey, we followed all the required steps to enable the…
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Is there way to search for an assigned journey by employee numberSummary: We are using journeys and want to be able to search using the employee number on the assigned journeys field Content (please ensure you mask any confidential in…
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Redwood Guided Journey - Analytics Task for WorkerI am creating a guided journey for the Assignment section of the Employment Info Responsive page. For the new Guided Journey Redwood setup page, I am using the analytics… -
Learn enrollment task missing from checklist template configuration in PROD environmentI am implementing Journeys for a customer and we are having an issue with the "Learn Enrollment" task type in their PROD environment. In the task configuration, when I l…
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Manager can see an employee Journey who is not in his teamHello A manager X sees and has the AAI Journey 2024 of an employee DG who is not in his team. The Journey of DG he sees is not started 0/5 Tasks. However, this employee …
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Delete FYI Tag in "Survey Journey Assigned" Alert Composer NotificationSummary: For Alert Composer Notification "Survey Journey Assigned", Whch gets triggered to staff once the survey is assigned. When edited the survey in Alert Composer, w… -
An offboarding checklist task going to the wrong managerEmployee has two work relationships. An offboarding checklist task is triggered when a termination of the non-primary work relationship is done. But the checklist task t…
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Nudge reminders are not sent for onboarding JourneysSummary: We have created a new nudge plan to send Reminders to the employee's when the onboarding Journey is not completed after 30 or 45 Days. We have created new nudge…
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We need to allocate a checklist to new hires after 90 days of them being hired in the systemWe have a requirement wherein we need to allocate checklist after 90 days of employee being hired in the system. How can we achieve this requirement?
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automatically set the email notif to spanish even if they haven't set their preferred languageCan we automatically set the email notification for onboarding journey to spanish for our Mexico-based new hires, even if they haven't set their preferred language to Sp…
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Display of Guided Journey Based within a Journey based on the journey nameHello, we are building an Onboarding Journey. as a part of that we want to present a guided journey that will appear only there and not at other Journeys (we maintain ma…
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Category Security Redwood page not showing with required PrivilegeSummary: Hi Team, we need to use "Category Security" page to configure custom category. But even with the required privilege ORA_PER_JOURNEY_BUILDER_DUTY and predefined …