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Work Life Solutions
Discussion List
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All,Client has requirement to restrict the service request visibility to agent ba… -
HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All, Client has requirement to restrict the service request visibility to agent b…
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HRHD : Knowledge AuthoringSummary HRHD: Access to Knowledge AuthoringContent Hi All, I have defined a user with 1) Human Resource Help Desk Agent 2) Knowledge Author - HCM, but while trying to ac…
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Work Life solutionsContent Hi We want to explore worklife solutions functionality. What security roles/privileges need to be added so that this functionality is available? I enabled Person… -
Do we have any delivered reports for Surveys that contains the list of Employees who have respondedContent Hello Team, Do we have any delivered reports for Surveys that contains the list of Employees who have responded to the Survey and who did not respond to the Surv… -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
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How to send Organizational Surveys using Eligibility ProfileContent How can we send Organizational Surveys using Eligibility Profile in Personal Brand? Navigation: My Team> Personal Brand> Organizational Surveys
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Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
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What is the use of Organizational surveys under Team brand?Summary What is the use of Organizational surveys under Team brand?Content Hi Team, What is the use of Organizational surveys under Team brand? Regards, Ashok. Version 2… -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…
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Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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How to get notifications?Summary I want to get notifications of creating service requests and notifications after getting anything assigned to. I have enabled all the notifications from setup an… -
How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A
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Unable to access Benefits and wellness under My Client group.Content I am getting blank page when i access Benefits and wellness. Please help me on this. Note- Having Employee Wellness Manager (Job Role) seeded role Version 21A -
Do we need separate license for Survey (Personal Brand)Content Hi All, We are looking ways to utilize Survey functionality (Personal Brand --> Survey) to get quick survey from employees (specially COVID related). So just wan… -
Implementing Employee WellnessContent Has anyone implemented Employee Wellness recently and are willing to share their experience? We've encountered a few issues with tasks not awarding points, job t… -
Unable to change primary point of contactSummary Unable to change primary point of contactContent We have a agent helpdesk custom role but is unable to change the primary point of contact when he create a servi…
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Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D… -
Can we Upload documents (PDF, Word, Excel, PowerPoint) directly in HR Helpdesk Knowledge ManagementSummary Can we Upload documents (PDF, Word, Excel, PowerPoint) directly in HR Helpdesk Knowledge ManagementContent Dear Team, I've a requirement to load documents direct… -
Removing date field restrictionsSummary Removing date field restrictionsContent Hello, We are implementing the Health and Safety module and we would like to record Actions that occurred in the past. Ho…User_2025-01-23-21-24-21-434 29 views 1 comment 0 points Most recent by User_2025-01-23-21-24-21-434
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HR Helpdesk 20C - Ability to default the response channel and addressSummary When responding to a customer we want it to default to email and the desired email addressContent I have recently added some script into the server script trigeg…
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HR Helpdesk 20C - Inability to have Primary Point of Contact and Affected Party the sameSummary Causing problems locating casesContent Issue description: Service Request 1: A case is raised by the user it is regarding so we put their user name in the primar…
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How to add volunteering hours for a project in 20CSummary Unable to edit/add project hours worked for a volunteering project in 20CContent Hi Team, Has anyone found a way to add volunteered hours for a project. Previous… -
Ask an Expert - how do you answer the questionSummary I can't find any questions that have been asked unless they already have an answerContent Hey everyone, I am trying to implement the Personal Brand section and I…
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How do you add condition columns to entitlement rules for milestones in HR Help Desk?Summary I need to add a milestone that has a condition for the SR Category. The seeded list displays condition Channel Type (=) only.Version 20C
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Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …
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Health and Safety module what data can we manage? upload?Summary Health and Safety module what data can we manage? upload?Content Hello, Regarding the new module : 'Health and Safety' (Health & Safety Incident Management) few … -
Exposing infolets to HRHD AgentsSummary wanting helpdesk agents to have the 'inbound emails infolet'Content There is an infolet for HR Helpdesk Manager that shows the number of inbound emails that come…
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ejep-dev1.fa-HR Help Desk Consequences of Disabling CategoriesSummary HR Help Desk issues when disabling Categories on current and future SR'sContent My overall questions: * When disabling a category, why does it continue to show a…