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Work Life Solutions
Discussion List
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After Creating New Category, Category Not Visible In The Drop DownContent Hi All, Navigation: HR Help Desk > HR Service Request While creating a new service request I am not able to see category value under the drop down. what could be… -
HRHD SR's not consistently auto assigning to our Tier1Summary Issues where SR's are not consistently auto-assigning.Content We are periodically running into an issue where SRs did not auto assign to Tier 1. This doesn’t see… -
Can't find a transaction with approval that is not handledSummary The Edit button for the assignment is grey which indicates that there is a transaction pending. I can't find it in Transaction Console or BPM.Content We have app… -
Can we use HR HelpDesk for other departments like IT, Operations,etc?Summary Can we use HR HelpDesk for other departments like IT, Operations,etc?Content Hi, One of our clients will be implementing HR Help Desk. They want to understand if… -
Help Desk Knowledge ViewsSummary Need to monitor how many times Knowledge articles are viewedContent We have knowledge articles set up in HR Help Desk but no way of knowing how many times they a… -
Query or Table for Manage Service Assignment Rules in HR Help deskSummary Query or Table for Manage Service Assignment Rules in HR Help deskContent Hi Everyone, Can anyone help me to provide the Query or Table for Manage Service Assign…
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To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskSummary To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskContent Hi Everyone, Please help me to find the table of Manage Service Reques…
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Table for Resource DirectorySummary Table for Resource Directory in HR Help DeskContent Hi, Can anyone help me to find the tables for Resource Directory. Navigation: Other->Resource Directory
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Tables for HR Help DeskSummary Table for HR Help DeskContent Hello Everyone, Can anyone help me to find the tables for HR Help desk. Regards Niti Singh Version 20C
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Direct email response submission via received email notificationSummary We wanted know if there is a way to respond through the email notifications of a service request that will be directed to the oracle HRHD module?Content Currentl… -
HRHD - Post 20D Highlight and format painting missingContent Hi all, We've found that post 20D that Highlighter and format painter are missing from HRHD messages. I was wondering if these features were removed or if there … -
Customization on the HR Help Desk "List of SRs" PageSummary We are trying to display a custom message on the Help Desk page just above the list of SRsContent The reason for this custom message is to divert all the technic…
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HR Helpdesk Milestone ConfigurationSummary HR Helpdesk Milestone ConfigurationContent Hi Team, I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But… -
HRHD Milestones were not getting assigned to Service requestes.Summary Default coverages are not getting applied to service request.Content Hi All, I have created Availability, standard coverage and default coverage. After creating …
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Restrict Agent Access to SR details when Agent is Primary ContactSummary How to restrict an Agent from seeing internal notes and other content when the agent is the primary contactContent We are trying to solve the issue where a user … -
Implementing HR HelpdeskSummary Implementing HR Help DeskContent Hi - We are planning to implement HR Help Desk feature in HCM. Can we know the experiences of using this feature ? Also can I ge…
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Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …User_2025-02-01-03-43-13-079 38 views 0 comments 1 point Most recent by User_2025-02-01-03-43-13-079
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Error after an attempt to modify a Standard Field using Application ComposerSummary Error after an attempt to modify a Standard Field using Application ComposerContent Hi, We tried changing the "Updatable" property of the Standard Field "Problem…Christopher Jothi - HCM-Oracle 39 views 1 comment 1 point Most recent by Christopher Jothi - HCM-Oracle -
HR Help Desk Action Plan Business Use CaseSummary HR Help Desk Action Plan Business Use CaseContent Hi all, We are implementing HR Help Desk and looking for business use cases for using action plan functionality…
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HCM – Coaches Corner: Product Office Hour: Work Life, 30 July 2020, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Coaches Corner: Product Office Hour: Work Life session to have them answered during the live event. Post your questions by po…Heather Hagedorn- Cloud HCM-Oracle 48 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle -
HR Helpdesk 20B changesSummary Whats news in 20B for HR HelpdeskContent Hi, We are trying to understand how other Oracle clients are preparing for 20B update specific to HR Helpdesk. We opened…
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HR Help Desk - Audit reportingSummary Help desk data - Teams who worked the SR but not created or closed the SR.Content Hi everyone, I hope somebody can help me out with a quite unique scenario we cu…
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Implementing Workforce Reputation ManagementSummary Has any one successfully connected from Workforce Reputation Management (WRM) to any social media?Content Has any one successfully connected from Workforce Reput…
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Personal Brand Endorsements reportSummary Looking for report on Endorsement under Personal BrandContent Hi I'm starting to use Endorsement under Personal Brand in my organization. I could not locate any …
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Implementing Workforce Reputation Management OAuth ErrorSummary In Workforce Reputation Management not able to connect to social networks like Facebook getting OAuth errors
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HR HD: Team business objectSummary Are you using Resource Teams? How?Content Hello, I'm curious to learn if some Oracle HRHD customers are using the Resource Team business object (Manage Resource … -
Implementing Workforce Reputation ManagementSummary Any documents or any pointers for Implementing Workforce Reputation ManagementContent Any documents or any pointers for Implementing Workforce Reputation Managem…
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Service Request Details Field to be Read Only in SR Details PageSummary Service Request Details Field to be Read Only in SR Details PageContent Hi, We would like to make the Service Request Details field to be read only in the SR Det…Christopher Jothi - HCM-Oracle 32 views 2 comments 1 point Most recent by Christopher Jothi - HCM-Oracle
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HR Help Desk - Disable the Attachment Delete OptionSummary HR Help Desk - Disable the Attachment Delete OptionContent Dear All, We would like to disable the Delete Icon which allows an attachment to be deleted from the H…
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Interpersonal Skills added on Talent Profile not visible in their Personal BrandSummary Interpersonal Skills added on Talent Profile of Employees are not visible in their Personal BrandContent The Interpersonal Skills or Skills are added on the empl…