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Discussion List
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HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service… -
Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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How to get notifications?Summary I want to get notifications of creating service requests and notifications after getting anything assigned to. I have enabled all the notifications from setup an… -
How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A
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Unable to access Benefits and wellness under My Client group.Content I am getting blank page when i access Benefits and wellness. Please help me on this. Note- Having Employee Wellness Manager (Job Role) seeded role Version 21A -
Employee cannot see survey resultsContent Hi All, I have submitted a survey (Me --> Personal Brand --> Survey) with two recipients, both have responded to survey but when i click on the link to see resul… -
Do we need separate license for Survey (Personal Brand)Content Hi All, We are looking ways to utilize Survey functionality (Personal Brand --> Survey) to get quick survey from employees (specially COVID related). So just wan…
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Work Order subtab in HR Help Desk RequestSummary Add Work Order subtab in HR Help Desk RequestContent I have created the Relationship between HR Help Desk Request and Work Order but can't modify the HR Help Des… -
Is it possible to create ticket when we receive email on a dedicated mail boxSummary Is it possible to create ticket when we receive email on a dedicated mail boxContent Hello Experts, We are exploring option to achieve a requirement and wanted t… -
Implementing Employee WellnessContent Has anyone implemented Employee Wellness recently and are willing to share their experience? We've encountered a few issues with tasks not awarding points, job t…
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is there a deep link for SR landing page in HR Help Desk Module?Content We wanted to look into an option for the deep link for SR landing page. That way we will be able to update the help desk email notification language to include t… -
Seeding Intelligent Advisor (OPA) Interview with Employee DataSummary We are looking to understand the capabilities of loading HCM Employee Data into an InterviewContent We have HR Help Desk and Intelligent Advisor (fka Oracle Poli… -
Unable to change primary point of contactSummary Unable to change primary point of contactContent We have a agent helpdesk custom role but is unable to change the primary point of contact when he create a servi…
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Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D… -
Profile Values accepted for Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPESContent Hello Experts, I am looking for the valid values that the Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPES accepts as Profile Values apart from ORA_SVC_CUSTOMER… -
Populate External Contact custom field on Help Desk Ticket from Inbound Message Sender's Email AddreSummary We receive a variety of inbound messages via email channels to our HR Help Desk. We've deployed a custom field to track the external contact for searching, repor…
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Creating Custom Action: Add Me to SR TeamSummary Groovy Script to Add Current Person to SR Team with One ClickContent As noted in the CC post here, where we customized SR Details page layouts based on the curre…
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Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR …
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Extensibility - Enable Page only in Mobile SpringboardSummary How to enable a page only on mobile devices in the navigator and springboard.Content Hi, I've been working on a requirement to enable HR HelpDesk responsive page…
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HR HelpDesk - issues with milestones not showing - any tips or typical missing config?Summary Implementation of HRHD - Milestone metrics not showing in the SR pageContent Hi Guys, Issue - Milestone Metrics not showing. Looking for some help (or gothas) - …
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Guide for HR Help DeskSummary Guide for implementing HR Help Desk and featuresContent Hello experts, Can somebody share us an using and implementing guide for Oracle HR Help Desk ? Version 20D
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20D - Health and Safety - Some users unable to see investigation questionnaires in dropdown menuContent Hello, We've recently started using the health and safety module in HCM and noticed that some incident owners are not able to choose a questionnaire in the inves… -
can we create a direct link that will bring up the 5 most recent Service Requests or list of recentlSummary I am exploring on a possible solution to generate direct links in HR help desk module for three scenariosContent 1. To list the Service Requests that are in Open…
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After Creating New Category, Category Not Visible In The Drop DownContent Hi All, Navigation: HR Help Desk > HR Service Request While creating a new service request I am not able to see category value under the drop down. what could be… -
HelpDesk configure second outbound emailContent Hello experts. We need to configure a second oubound email to the platform. Both are redirecting to oracle native email. 1 - Is there any way to visualize and te… -
Disciplinary / grievance / flexible working case managementContent Hi We are currently exploring different options for how we can manage disciplinary, grievance and flexible working cases. So far, I believe the options we have a… -
Survey Functionality - Can HR Spec create survey for entire organization?Summary Survey : Workforce Reputation ManagementContent Hi, We have a requirement wherein, we need to send survey to entire population/organization. I came across Survey…
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Email to volunteers not workingSummary Emails to volunteers are not triggered to communicate the details or updates about the volunteering projectContent For any volunteering project, emails to volunt…
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HRHD SR's not consistently auto assigning to our Tier1Summary Issues where SR's are not consistently auto-assigning.Content We are periodically running into an issue where SRs did not auto assign to Tier 1. This doesn’t see… -
Can't find a transaction with approval that is not handledSummary The Edit button for the assignment is grey which indicates that there is a transaction pending. I can't find it in Transaction Console or BPM.Content We have app…