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Work Life Solutions
Discussion List
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Discuss option not working in projectSummary Discuss option available in volunteering projects is not working and giving an java null pointer exception errorContent Employees, Managers or Admins can views t… -
Work Life Solutions - Documentation and Important Metalink NotesContent Hi Team, I am looking for Work Life Solutions - Documentation and Important Metalink Notes. Can you please share these? If you have any other ppt/documentation h… -
Can we use HR HelpDesk for other departments like IT, Operations,etc?Summary Can we use HR HelpDesk for other departments like IT, Operations,etc?Content Hi, One of our clients will be implementing HR Help Desk. They want to understand if…
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HR HelpdeskSummary ServiceNow vs. HR HelpdeskContent Has anyone used HR Helpdesk to replace ServiceNow functionality? A client is wondering if they can completely replace ServiceNo…
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My Volunteering: best practices & inspirationContent Hi all, At Euroclear, a financial services company based in Belgium, we have implemented the MyVolunteering module in September last year. It has been received w… -
Can we Upload documents (PDF, Word, Excel, PowerPoint) directly in HR Helpdesk Knowledge ManagementSummary Can we Upload documents (PDF, Word, Excel, PowerPoint) directly in HR Helpdesk Knowledge ManagementContent Dear Team, I've a requirement to load documents direct… -
HR Helpdesk CustomizationContent Hi All, I have added HR helpdesk service creation page in Me->Time and absence screen using page composer but the service creation page is getting enabled in oth… -
Help Desk Knowledge ViewsSummary Need to monitor how many times Knowledge articles are viewedContent We have knowledge articles set up in HR Help Desk but no way of knowing how many times they a… -
Queue is not getting updated when category is changedContent Hi Experts, We are implementing HR Helpdesk and found this issue. Employee creates a service request using a wrong category and it gets assigned to a queue. Help…
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Query or Table for Manage Service Assignment Rules in HR Help deskSummary Query or Table for Manage Service Assignment Rules in HR Help deskContent Hi Everyone, Can anyone help me to provide the Query or Table for Manage Service Assign…
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HRHD - Milestone not pausing a second timeContent Hello experts I've configure the milestone to pause when SR status goes to "waiting". The first time it stops correctly nd add the time it was paused. But the ne… -
To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskSummary To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskContent Hi Everyone, Please help me to find the table of Manage Service Reques…
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Table for Resource DirectorySummary Table for Resource Directory in HR Help DeskContent Hi, Can anyone help me to find the tables for Resource Directory. Navigation: Other->Resource Directory
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HRHD - Send email when user responds SRContent Hello experts Does anyone know, how could i send an email, in HELP DESK, after the user responds something in the ticket (Service Request). Example: User 1 creat…
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HRHD - Multiple Time remaining and milestonesContent Hello experts I need to configure two distincts calendars (to attribute time remaining field) in HR Help Desk, based on CATEGORY or QUEUE.in Calendar edit standa…
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Tables for HR Help DeskSummary Table for HR Help DeskContent Hello Everyone, Can anyone help me to find the tables for HR Help desk. Regards Niti Singh Version 20C
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Direct email response submission via received email notificationSummary We wanted know if there is a way to respond through the email notifications of a service request that will be directed to the oracle HRHD module?Content Currentl… -
How to enable Mobile friendly pages on HRHD for SR creation and detailsContent I have enabled the 'HR Service Request' task for Mobile though Configuration > Structure. However, the page is not rendering well on Mobile app (Oracle HCM Cloud… -
HR Help Desk - What are the Contact Relationship Types?Summary HR Help Desk - What are the Contact Relationship Types?Content Within the HR Help Desk, there are several contact relationship types but no documentation that I …User_2025-01-28-23-04-52-179 22 views 1 comment 2 points Most recent by User_2025-01-25-03-03-33-360 -
Are there any new HRHD Features in 20 DSummary We wanted to know if there are new features for the HRHD module in 20DContent We were not able to find anything in the 20 D release notes, hence wanted to know i…
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HRHD - Post 20D Highlight and format painting missingContent Hi all, We've found that post 20D that Highlighter and format painter are missing from HRHD messages. I was wondering if these features were removed or if there …
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Customization on the HR Help Desk "List of SRs" PageSummary We are trying to display a custom message on the Help Desk page just above the list of SRsContent The reason for this custom message is to divert all the technic…
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Religious accommodationsSummary Track Religious AccomodationsContent Hello, Does Oracle have the capability of tracking religious accommodations for employees? Thank you Version We are in 20C -
HR Helpdesk Milestone ConfigurationSummary HR Helpdesk Milestone ConfigurationContent Hi Team, I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But…
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HRHD Milestones were not getting assigned to Service requestes.Summary Default coverages are not getting applied to service request.Content Hi All, I have created Availability, standard coverage and default coverage. After creating …
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Restrict Agent Access to SR details when Agent is Primary ContactSummary How to restrict an Agent from seeing internal notes and other content when the agent is the primary contactContent We are trying to solve the issue where a user … -
Removing date field restrictionsSummary Removing date field restrictionsContent Hello, We are implementing the Health and Safety module and we would like to record Actions that occurred in the past. Ho…User_2025-01-23-21-24-21-434 29 views 1 comment 0 points Most recent by User_2025-01-23-21-24-21-434
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Implementing HR HelpdeskSummary Implementing HR Help DeskContent Hi - We are planning to implement HR Help Desk feature in HCM. Can we know the experiences of using this feature ? Also can I ge…
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HR Helpdesk 20C - Ability to default the response channel and addressSummary When responding to a customer we want it to default to email and the desired email addressContent I have recently added some script into the server script trigeg…
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Personal Brand > Survey > HR AdminSummary We would like to see functionality that would enable the HR Admin to select at random the group of employees that the survey is sent toContent n Personal Brandin…