To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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HR Help desk: object workflow not sending groovy notification.Hi Experts, Summary: We are configuring an object workflow to send an e-mail if a request has been in status "Waiting" for 7 days. The workflow is triggered, but the e-m… -
OLC | we are not able to open the tab "help desk request"Help desk > Help desk requests Hi all, When we try to open the tab "Help Desk Requests" we are addressed to a white page. We are addressed to a page that is called Oracl… -
Add a person search custom field helpdesk redwoodSummary: We want to add a custom field called 'concern is about' which should be a person search in Redwood on Service Request page under helpdesk module. Content (pleas…
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Milestone notification are not working from either Object workflow or Groovy scriptsSummary: I have attached the steps involved in creating a milestone as well the notification triggers. I created it using Object workflows or Standard Object (Groovy scr…
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Custom contacts field in Case Management not loadingSummary: I want to create a number of custom contact fields in Application Composer which will be used on the Case Management form. When I select the Case Object I am un…
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Contact field types not working properlySummary: I am trying to understand why the contact fields are not working correctly. I have customised contact fields as a lookup value but when I save the contact names…
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How to create SMS notification for HR Help Desk issues?For HR Help Desk and case management, we can create notifications via groovyscripts and notification preferences for bell and email notifications; how to create them for…
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Not able to view created articlesSummary: The article has been created and published, still does not show up when searched. Content (please ensure you mask any confidential information): Version (includ…
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this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Rename Attachment Category in HR Help Desk and Case ManagementSummary: I would like to rename the Miscellaneous Attachment category to 'External'. How can I go about doing this? Content (please ensure you mask any confidential info…
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Case Management - Edit Relationship typeSummary: I want to amend the list of Relationship types provided in Case Management. The 'Related To' and Escalated By options are the only values that will be used. Is …
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Can outlook be integrated while creating an appointment in regard to the service requestSummary: Can outlook be integrated while creating an appointment in regard to the service request Content (please ensure you mask any confidential information): Hi, We w…
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How to group fields in HRHD redwoodSummary: We have created grouped view for custom fields and same will be shown or hidden based on category selection by the HRHD agents Content (please ensure you mask a…
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Pages/layouts to be displayed based upon the category selection by the HRHD agentsSummary: Pages/layouts to be displayed based upon the category selection by the HRHD agents Content (please ensure you mask any confidential information): We are migrati…
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Searching for lookup for Help Desk Requests Details pageSummary: Content (please ensure you mask any confidential information): Hi all, I need to add a value to the LOV "Classification" found within "Help Desk Requests Detail… -
HR Help Desk - Add Resource from New Country/Legal Employer ImplementationWe are implementing HR Help Desk and I have no issue identifying/adding resources for US based employees. We have just started developing an additional country and legal…
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Checking ApplicabilityWe want to allow employee to raise a HR Help Desk request through an email and ticket will be generated automatically? Is it applicable?
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Is there a way to extract audit logs for User Setup and User Role Changes?Summary: There is a requirement from audit to extract of all audit log entries related to User Setup and User Role Changes in Oracle Fusion Security Console. Is there an…
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Action due date override doesn't override the next step due datesSummary: We have enabled the override for Due dates in Action plan steps using profile option "ORA_SVC_AP_ENABLE_ACTIVITY_DATES". Override is working for first action in…
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Ability to view chat transcript as a helpdesk userSummary: Hi, We are looking to enable chat within our Fusion Helpdesk environment and whilst this is working from an agent perspective, we are unable to see the chat tra…
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Add a custom text in Create Job Requisition page in RedwoodSummary: Customer wants to add some Static text while creating job requisition which we are unable to add in redwood page using VBS. Please find the attached screenshot … -
Enable Ask Oracle in Employee Helpdesk PageSummary: Hi Experts, Has anyone tried enabling Ask Oracle in Employee Helpdesk landing pages. Instead of existing search feature in helpdesk application, we are looking … -
Can SR be linked at an internal levelSummary: If there are SRs which are dependent on one another then is there any way we can link them at an internal level. These interdependent SRs can have different or …
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How to create Summary Box on Install Base Assets in accoun screenSummary: How can we create custom Summary Box on Install base assets for Account screen. Summary Box Content (please ensure you mask any confidential information): When …
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Oracle Fusion Case Management-Restricting Case Visibility to select users based on Case TypeSummary: Hello Team, We are trying to create a new role in case management where cases of a particular case type will be visible to a specific set of users who have that…
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Is there any way possible to change the category after the Service Request has been raised?Summary: If worker selects wrong SR category then is there any way to change the Caegory of the service request Content (please ensure you mask any confidential informat…
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Functionality: Bulk Loading of resources associated with queues and assignment rules (Service CX)Hi team, Is there any functionality that allows bulk uploads for the following items? Queues Resources (associated with queues) Service Assignment Rules Thanks.
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Next Gen: Need Sample Groovy to send notification to case worker when Case gets' assigned to ThemWe have Implemented the Case Management Under HR Helpdesk module and we have noticed that we don't have any OOTB Notification for case worker , when they get assigned to…
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Enable tag for employee in Help DeskSummary: Client wants to enable the Tag field for employee while creating the SR. The Tags field is available for agent. Is it possible? Content (please ensure you mask …
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Case Worker cannot edit caseSummary: Case workes are unable to edit cases all of a sudden. I checked all the permissions and privileges and they have the correct rights. I have a list of case worke…