To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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NextGen Helpdesk Error: The value of the attribute Channel ID isn't validSummary: Hi Experts, I am encountering the error 'The value of the attribute Channel ID isn't valid.' when creating a Service Request (SR). My goal is to send both an em… -
Replacement of Doc ID 2120276.1Summary: Replacement of Doc ID 2120276.1 Content (please ensure you mask any confidential information): Hi Experts, Would like to reach out to you for the replacement of… -
See the SLA timescale, start, end or remaining period.Summary: As a member of the employee relations team, should I be able to See the SLA timescale, start, end or remaining period. Content (please ensure you mask any confi…
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Set multiple SLA's for different aspects.Summary: As a member of the employee relations team, I should be able to Set multiple SLA's for different aspects. Content (please ensure you mask any confidential infor…
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Start/ Stop/ Place on Hold SLA'sSummary: As a member of the employee relations team, I should be able to Start/ Stop/ Place on Hold SLA's Content (please ensure you mask any confidential information): …
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Change the category of completed requestsSummary: As a member of the employee relations team, I should not be able to change the category of completed requests what is the possible way? Content (please ensure y…
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Remove the category and leave blankSummary: As a member of the employee relations team, I should not be able ton remove the category and leave blank so is that possible? Content (please ensure you mask an…
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Select subcategories related to the selected categorySummary: As a member of the employee relations team, I should be able to select subcategories related to the selected category Content (please ensure you mask any confid…
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Categorise requests appropriatelySummary: As a member of the employee relation team I should be able to Categories requests appropriately Content (please ensure you mask any confidential information): V…
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Provide attachments and links to relevant information that can be viewed by external access.Summary: Is that possible to provide attachments and links to relevant information that can be viewed by external access. Content (please ensure you mask any confidentia…
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Receive a request from terminated / inactive employeesSummary: Is that possible to receive a request from terminated/ inactive employees Content (please ensure you mask any confidential information): Version (include the ve…
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Then a HR team member can contact, and address case matters for allSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Provide different outcomes to different group membersSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Add and remove participants from collective groupsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Address participants in the group individually or collectivelySummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Is that possible to Manage a grievance that belongs to a collective groupSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Create further individual cases from a collective caseSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Does Fusion AV scan incoming emails into HR Help Desk communication channels?Summary: HR Help Desk supports email based communication channels. Does Fusion anti-virus scan incoming emails before handing the email over to the HR Help Desk module f…
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REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and MaintenanceSummary: Hello, I have requirement regarding Product Groups and Queues. For that I defined some rules and conditions in Setup and Maintenance. Now I wanted to fetch them…
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REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and MaintenanceSummary: Hello, I have requirement regarding Product Groups and Queues. For that I defined some rules and conditions in Setup and Maintenance. Now I wanted to fetch them…
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Employee Name Change don't Update in HelpdeskSummary: An employee has changed their name, but their old name still displays in HR Helpdesk. We're using the Redwood version of HRHD. We ran 'Apply Name Formats to Per… -
How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
WHEN ACCESSING AS AGENT THIS ERROR APPEARS: The offering isn't enabledSummary: We are implementing Help Desk to create IRS for Maintenance. If I access as user I am able to create the IRS. bit if I access as Agent hte menciones error happe…
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Configuring custom milestones. Why is action button greyed out?Summary: I am adding an additional entitlement type. I should be able to make a custom HR Service Request Subscription Entitlements but the action button is greyed out. …
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Visual Builder duplicates not deletingSummary: I am unable to delete duplicates i have created in visual builder for the hr help desk form. I'm not sure if its causing the form to appear blank in the test en…
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Actions and plans due date is not reflecting correctly after being updated the due dateSummary: When the case Manager updates the due date in the actions and plans task, but updated due date is still not reflecting. Attaching screenshot. Content (please en…
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can we restrict employment details of person for specific business unit and department with AOR?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to create an approval while raising HR Help Desk Request?Content: As per the standard functionality, when an HR Help Desk request is submitted, the system creates a new request in the application. Our requirement is to configu…
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Move Classic HR Help Desk to NextgenSummary: My client is using Classic UI of HRHD need to move HRHD to NextGen what is the process and is there any document to follow the same or is there any video to ref…
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Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…