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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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Can we assign service request in HR Help Desk to Team?Is there a way to assign a request to Team instead of individual resource or agent? If yes, what are the configuration task that need to enabled? Thanks, Dinesh S -
How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co… -
Want to link the HR Help Desk tickets to configured Action and Action plans. Is there is a template?Summary: Template to link Action & Action plans to the HR Help Desk tickets Content (required): We want to link the HR Help Desk tickets to configured Action and Action …
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How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…
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Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…
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Cases are not assigned to Queue automaticallySummary: Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues. Content (required): Categori…
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Help Desk Deep LinksHi, I haven't been able to find any documentation on what deep links are supported in HRHD. It would be really useful if we could use links to open a request of a specif…
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Visual Builder - Field Template column spanHi, has anyone been able to set column span on a field template? It's straightforward to do on an actual form or field, but I can't do it on a field template. It always …
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Moved: Migration of digital assistant from test to productionThis discussion has been moved. -
Change a Start DateSummary: Change a Start Date Content (required): We have a worker that has been added to the system as of the 8th of May. This is a Bank Holiday so their start Date need…
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Service Request Header SQL PredicateHi all, I have been trying to set up a custom condition for the 'Service Request Header' object, but it isn't working for me. I have even tried creating a very simple SQ…
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Is there a way to search HR Help Desk Service Requests by Person NumberSummary: Is there a way to search HR Help Desk Service Requests by Person Number? Content (required): Wondering if there is a way from HR Help Desk My List - Search to s…
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How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",…
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Visibility/Security of HR Queues within HR HelpdeskContent (required): “HR queues” are created for tagging of identified resources within the system. Currently we have multiple Legal entities in our enterprise structure … -
How to manage Restriction/Control of visibility of Service Requests to HR Helpdesk administrators?Content (required): Currently a Helpdesk Administrator can view all Service Requests raised in the fusion by the employees. We have a requirement where we want to restri…
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How to manage Resource(s) data security when identifying Resources in HR Helpdesk?Hi team, "Resources” are identified through Other>Resource Directory>Tasks>Identify Resources. Once a resource is identified in the system they can work on allocated ser…
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Restricting knowledge article based on custom user groupsSummary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic… -
Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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How to conditionally display a Section in HR Helpdesk based on user role (through VB studio)Summary: We would want to conditionally hide "browse popular article" section in my help page. It should be visible for only line manager and for employee it should not …
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Is it possible to get a full list of the smart actions in HRHD?Summary: **This post was created as part of a How to Service Request (SR) This is related to smart actions in the Nextgen HR Helpdesk request Navigate to Nextgen HR Help… -
HR Help Desk - NotificationSummary: We dont have any Inbound Email to create Service request. Only channel to create service request is Web. We need to send notification to Employee only on below …
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AZA: Rename Button Labels in HR HelpdeskSummary: Hi Team, We want to rename the button labels in HR Helpdesk. Example: We want to rename the Save and Close button in create SR page to Submit. We tried using Ap… -
Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Web Service call for AssignmentSummary: We have created a custom object using the application composer for Grievance. As part of the requirement, we bring employee assignment information i.e. Job, Pos…
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ADP Equifax report delivery method and filenameSummary: We have ADP Equifax extract designed by implementer which is working as expected and there is requirement to change name of output file. The extract is designed…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re… -
We are looking for any possibility where we can generate Deeplinks / External URL for a custom pageSummary: We are looking for any possibility where we can generate Deep links / External URL for a custom page which we have created. We want to use that link in one of t… -
Is it possible to add additional fields fields in SR page without VBCSSummary: We would like to add few additional fields on Service Request page. Is it possible to add additional fields fields in SR page without VBCS? Content (required): …
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HTML SmartText not AppearingSummary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur… -
We’re Live in Oracle Cloud ERP and HCM – Now What?Congratulations, you’ve modernized your business operations with a move to Oracle Cloud! This is an achievement to be celebrated, but, at the same time you may be wonder…