To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que… -
Can HR Help Desk Service Request be assign based on vacation delegationSummary: If an HR help desk agent is out of the office and has delegation for other HR items, does the HR Help Desk account for it? Meaning, that when they are out of th…
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is it possible that the "Creation Date" field is present by default on the SR display screen?Summary: The "Creation Date" column must be present on the SR display page so that SRs can be sorted by creation date. By default, the system does not provide the Creati…
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Is it possible to enable users to give feedback ?Summary: Is it possible to enable users to give feedback on the service performed by the HR Help Desk Team on a specific Request (SR)? Thanks Gianfranco Content (require…
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What is the functionality of My Messages and new MessagesSummary: Hi Experts, I am seeing My Messages and new messages against quick action tiles against employee, Admin but no data is available in the tiles. What is the funct…
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena… -
Knowledge Locale change to only Country in Analysis ReportSummary: Knowledge Locale change to only Country in Analysis Report Content (required): Is it possible in Analysis Report for the Knowledge Locale to only show Country i…
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The phone number of the primary contact is not displayed correctly.Summary: The phone number of the primary contact is not displayed correctly. Content (required): The phone number of the Primary Contact is not displayed correctly in th… -
Changes in HCM patch 23CSummary: HCM -Core HR and compensation Content (required): changes with patch upgrade 23C Version (include the version you are using, if applicable): Code Snippet (add a…
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HR Helpdesk - Audit HistorySummary: Hi All I have a quick question about HR Helpdesk Audit History. Currently the system will only allows the agents to view a maximum of 30days audit history on an…
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Redwood - HR Helpdesk - Paused MilestonesSummary: Is it possible to restart a HR Helpdesk milestones when an employee updates the request? Currently the milestone is paused when the status of the request is at …
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Renaming/Creating the "Primary Point of Contact" seeded field?Summary: We want to rename "Primary Point of Contact" which is a seeded field but got to know that its not feasible . Here i want to check if there is any way we can cre…
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How can I gain access to the screening services if I am also a supervisor in Oracle?Summary: How can I gain access to the screening services if I am also a supervisor in Oracle? My team handles screening so I need access as well Content (required): Vers…
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Action plans limited by SR CategorySummary: Is there a way to limit the list of action plans displayed based on the category selected on the SR? I know we can create action plan categories, but they dont …
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Unable to create email notification when the SR Status change from "New" to "In Progress"Summary: We are trying to create a email notification so that the primary contact could get a notification when the status changes. We are using the Redwood UI. Content … -
Redwood HR Helpdesk 23C - Queue Security - Quick QuestionSummary: Hi All, I have a quick question about queues and agents. If an Agent is not a member of a queue, they create a request and assign it to that queue. Should they …
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HRHD Employee Search Quick ActionHi, I have a couple of questions about the new Employee Search quick action. Is it possible to hide the 'Actions' column in the search section. I've hidden the action bu…
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.
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Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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helpdesk Dashboard and Request - Unable to show other user on ticket informationSummary: helpdesk Dashboard and Request - Unable to show other user on ticket information Content (required): Version (include the version you are using, if applicable):… -
Next Gen HR Helpdesk: How to restrict certain Status for EmployeesSummary: Next Gen HR Helpdesk: How to restrict certain Status for Employees Content (required): Hi Team We have configured some custom status like Case Management, Re-op… -
smart text is not auto populating variablesSummary: We are using smart text to support HR Agent emails, however it is not auto populating the variables Content (required): Version (include the version you are usi… -
Next Gen Helpdesk and Oracle MaintenanceSummary: Hi, We have configured internal helpdesk request to integrate it with Oracle Maintenance module. We configured categories for internal helpdesk request but it i…
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Is it possible to create a service request for an Inactive employee.Trying to create a Service request for an Inactive employee. May I know the best possible way to do it
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali… -
Standard Dashboard Knowledge Management ViewsSummary: Running the standard dashboard "Knowledge Manager Views" and setting the filter Show View: SR Links here I have this graph Doing some data comparison between th…
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Object Link / Relationship List of Values not updatingHello - I have updated the 'Enabled' Object Link types via Manage Object Link Types. However when I go into a Redwood HRHD Request and use the 'Create Relationship' opti…
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Oracle Fusion NextGen Help Desk CTISummary: When does Oracle plan to give CTI for NextGen Help Desk Content (required): I am doing Help desk implementation and the customer is eager to use ODA and CTI as … -
in employment information, the system first shows old employment relationships and not current onesSummary: By logging into the system as a help desk operator, going into the detail of a SR and clicking on the name of the main contact going into the employment informa…