To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
-
Issues with Create Appointment and Create Task in HRHD RequestSummary: 23B has introduced new functionality to 'Create Appointment' and 'Create Task' within HD Request. But they are disappearing after come out of the HD request pag… -
How to get list of value in Custom Field based on CategorySummary: Hi, I had created one custom column and choose field type as Choice List (Fixed) and assign Lookup Type. I need to show the list of value of the custom column b… -
Is there a way to have a field to capture Maintenance Org for ISR?Summary: We are implementing Maintenance Cloud and using Help desk to capture Work Request information. There is no Field on the Standard Form to capture Maintenance Org…
-
Next Gen Help Desk - Field Triggers in Visual BuilderSummary: Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk Content (r…
-
HR Helpdesk Request Migration from legacy applicationSummary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr… -
what license or module is required for internal requests?Summary:what license or module is required for internal requests? say we want to have internal request which can trigger a work order...can this be possible? employee wi…
-
How to translate tagged SR Category in Knowledge ArticleSummary: We are currently utilizing English, Spanish (MX), and Canadian French for Knowledge Locale usage. We have completed translation of SR Categories and Articles, h…
-
How can we do the changes on HelpDesk Landing Page UI?Summary: How can we do the changes on HelpDesk Landing Page UI? Content (required): We are trying to do changes on the HelpDesk Landing Page like Adding Creation Date an…
-
Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.Summary: We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created. Content (required): I have created the email temp…
-
How long will Oracle archive the HR helpdesk data requests?How long will Oracle archive the HR helpdesk data requests? If yes, could you please help us the configuration to accommodate the requirement. Thanks, Dinesh S -
Category Vs Sub Category Vs Product GroupCurrently, we have a task where we can create Category and Child Category (ideally subcategory). With this setup, upon creation of service request in HR Help Desk, we co…
-
Can we set Primary Point of Contact so it doesn't auto populate?Summary: Wondering if it is possible to edit the Primary Point of Contact (PPOC) field so that it doesn't update with any name when opening an SR, this currently shows t… -
Can we assign service request in HR Help Desk to Team?Is there a way to assign a request to Team instead of individual resource or agent? If yes, what are the configuration task that need to enabled? Thanks, Dinesh S
-
How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co…
-
Want to link the HR Help Desk tickets to configured Action and Action plans. Is there is a template?Summary: Template to link Action & Action plans to the HR Help Desk tickets Content (required): We want to link the HR Help Desk tickets to configured Action and Action …
-
How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…
-
Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…
-
Cases are not assigned to Queue automaticallySummary: Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues. Content (required): Categori…
-
Help Desk Deep LinksHi, I haven't been able to find any documentation on what deep links are supported in HRHD. It would be really useful if we could use links to open a request of a specif…
-
Visual Builder - Field Template column spanHi, has anyone been able to set column span on a field template? It's straightforward to do on an actual form or field, but I can't do it on a field template. It always …
-
Moved: Migration of digital assistant from test to productionThis discussion has been moved. -
Change a Start DateSummary: Change a Start Date Content (required): We have a worker that has been added to the system as of the 8th of May. This is a Bank Holiday so their start Date need…
-
Service Request Header SQL PredicateHi all, I have been trying to set up a custom condition for the 'Service Request Header' object, but it isn't working for me. I have even tried creating a very simple SQ…
-
Is there a way to search HR Help Desk Service Requests by Person NumberSummary: Is there a way to search HR Help Desk Service Requests by Person Number? Content (required): Wondering if there is a way from HR Help Desk My List - Search to s…
-
How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",…
-
Visibility/Security of HR Queues within HR HelpdeskContent (required): “HR queues” are created for tagging of identified resources within the system. Currently we have multiple Legal entities in our enterprise structure … -
How to manage Restriction/Control of visibility of Service Requests to HR Helpdesk administrators?Content (required): Currently a Helpdesk Administrator can view all Service Requests raised in the fusion by the employees. We have a requirement where we want to restri…
-
How to manage Resource(s) data security when identifying Resources in HR Helpdesk?Hi team, "Resources” are identified through Other>Resource Directory>Tasks>Identify Resources. Once a resource is identified in the system they can work on allocated ser…
-
Restricting knowledge article based on custom user groupsSummary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic…
-
Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …