To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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Moved: Migration of digital assistant from test to productionThis discussion has been moved. -
Change a Start DateSummary: Change a Start Date Content (required): We have a worker that has been added to the system as of the 8th of May. This is a Bank Holiday so their start Date need… -
Service Request Header SQL PredicateHi all, I have been trying to set up a custom condition for the 'Service Request Header' object, but it isn't working for me. I have even tried creating a very simple SQ…
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Is there a way to search HR Help Desk Service Requests by Person NumberSummary: Is there a way to search HR Help Desk Service Requests by Person Number? Content (required): Wondering if there is a way from HR Help Desk My List - Search to s…
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How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",… -
Visibility/Security of HR Queues within HR HelpdeskContent (required): “HR queues” are created for tagging of identified resources within the system. Currently we have multiple Legal entities in our enterprise structure … -
How to manage Restriction/Control of visibility of Service Requests to HR Helpdesk administrators?Content (required): Currently a Helpdesk Administrator can view all Service Requests raised in the fusion by the employees. We have a requirement where we want to restri…
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How to manage Resource(s) data security when identifying Resources in HR Helpdesk?Hi team, "Resources” are identified through Other>Resource Directory>Tasks>Identify Resources. Once a resource is identified in the system they can work on allocated ser…
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Restricting knowledge article based on custom user groupsSummary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic… -
Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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How to conditionally display a Section in HR Helpdesk based on user role (through VB studio)Summary: We would want to conditionally hide "browse popular article" section in my help page. It should be visible for only line manager and for employee it should not …
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Is it possible to get a full list of the smart actions in HRHD?Summary: **This post was created as part of a How to Service Request (SR) This is related to smart actions in the Nextgen HR Helpdesk request Navigate to Nextgen HR Help… -
HR Help Desk - NotificationSummary: We dont have any Inbound Email to create Service request. Only channel to create service request is Web. We need to send notification to Employee only on below …
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AZA: Rename Button Labels in HR HelpdeskSummary: Hi Team, We want to rename the button labels in HR Helpdesk. Example: We want to rename the Save and Close button in create SR page to Submit. We tried using Ap… -
Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Web Service call for AssignmentSummary: We have created a custom object using the application composer for Grievance. As part of the requirement, we bring employee assignment information i.e. Job, Pos…
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ADP Equifax report delivery method and filenameSummary: We have ADP Equifax extract designed by implementer which is working as expected and there is requirement to change name of output file. The extract is designed…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re… -
We are looking for any possibility where we can generate Deeplinks / External URL for a custom pageSummary: We are looking for any possibility where we can generate Deep links / External URL for a custom page which we have created. We want to use that link in one of t… -
Is it possible to add additional fields fields in SR page without VBCSSummary: We would like to add few additional fields on Service Request page. Is it possible to add additional fields fields in SR page without VBCS? Content (required): …
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HTML SmartText not AppearingSummary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur… -
We’re Live in Oracle Cloud ERP and HCM – Now What?Congratulations, you’ve modernized your business operations with a move to Oracle Cloud! This is an achievement to be celebrated, but, at the same time you may be wonder… -
Ticket Submission Date field added within the ticketSummary: It would be great to have a field showing submission date with the ticket itself Content (required): When working within a ticket, there is no date submitted fi… -
How to create a Descriptive Flex Field in HR Help Desk - Create Service Request PageSummary: Hi Team, We have a requirement to create a Flex Field of Username in Create Service Request Page. But, I'm not knowing which Module or Name I should choose to c…
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Knowledge base search can be sorted?Summary Hi, just wanted to recheck if the knowledge management search can be sorted as per business unit or service categories for example, 1)Select one radio button as … -
Milestones are not visible to SRSummary: I have created availability and exceptions using subscription management, and even Milestones are defined as the first response and resolution metrics, the proc…
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Milestones are not calculating as per the shift attachedSummary: We have created a General Shift for 8 hours (Mon - Fri 8 am - 4 pm ET) and we have created the required setup of Standard and Default Coverage but when we creat…
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403 Forbidden error while fetching SR using GET Rest APISummary: Hi Folks, We are trying to fetch the Service Request in oracle hcm cloud Rest API Let me know the workaround to fix this issue and is it related to type of Auth… -
Trigger email notifications based on Help Desk QueueSummary: Trigger email notifications based on Help Desk Queue Content (required): We have a requirement to trigger an email notification to agent when SR has been assign…
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Restricted access to SRs based on Legal EmployerSummary: Restricted access to SRs based on Legal Employer Content (required): I have configured the 'Service Assignment Rules' based on Legal Entity and Category. Hence …