To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Upcoming Oracle Cloud webinars - Day One and BeyondJoin us for our upcoming Oracle cloud webinars. Click on the links below to register. July 21 - Security Series – Building Resilience with Cloud Network Monitoring July … -
"My Boss thinks I'm an OCI expert. I just watch 'What new in OCI' to stay ahead" - Video viewerThe October edition of 'Whats new in OCI' is now live on Youtube. Check out the latest updates: https://youtu.be/5_WAhxCtNKQ?si=52kqIY9seo1eo6QI We've just moved to the … -
Free certification for OCI now availableOracle University is offering free OCI training and certification for customers and partners through August 31, 2023. Gain in-demand skills across multicloud, database, … -
Free certification for OCI Generative AI through July 31stStay at the forefront of the AI revolution by getting certified for free as an OCI Generative AI Professional through July 31, 2024. Gain an understanding of fundamental…
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Support Center - attachment featureOracle Cloud Infrastructure (OCI) is committed to providing a premium support experience. Last year, we announced the launch of OCI Support Center, allowing customers to… -
Promotion extended! Get OCI certified for free through September 30, 2023Thanks to you, we achieved an unprecedented level of Oracle exam registration sign-ups for our Free OCI Training and Certification program. To show our appreciation for …
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New Workshop: Developing Cloud Native Applications on OCIWe’re pleased to announce a new workshop that makes learning easier for Developers and Solution architects to develop cloud native applications on Oracle Cloud Infrastru…
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I'm not receiving password reset emailsI'm not receiving my password reset email, live chat support tried to send the password reset emails, but failed to, then redirected me here to talk with developers. If … -
Token Expiration Time Limit in Confidential ApplicationHello experts, I am implementing OAuth as the authorization method for integrating Fusion App endpoints by configurating Confidential Application in OCI. There are 2 que… -
stuck in "Your account provisioning is in progress"I have the well-known "Out of host capacity" on my account. I thought I upgrade to paid, from free, which I tried probably more than a year now, but it got stuck in the …
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Now getting database connection error ora-12514 after working fineSummary: Yesterday and for months prior my oracle cloud DB connection via SqlDeveloper worked fine. Now getting ORA-12514. Checked service name in console and not change…
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Unable to receive password reset email for Default Identity (Free Tier)I have two identities associated with my OCI account: Default Identity OracleIdentityCloudService Password reset emails work correctly for OracleIdentityCloudService. Ho…
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OCI Free Tier tenancy marked as INACTIVE, blocking PAYG upgrade and Default identity domain accessHello, I am an individual Oracle Cloud Free Tier user trying to upgrade my account to a Pay-As-You-Go subscription. However, I have discovered that my tenancy status is …
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Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
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Unable to reset the password for my Oracle Cloud accountSummary: Unable to reset Oracle Cloud password due to a "Concurrent reset password requests" error blocking the process for user. Content (please ensure you mask any con…
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Critical Issue: Instance "instance-20250924-2030" unavailable due to underlying infrastructure errorHello, I am seeking urgent assistance regarding a failure of an OCI Compute instance in the Johannesburg region. Instance Details: Name: instance-20250924-2030 OCID: oci…
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Boot volume became corrupted after previously working — any way to recover?My Always Free VM.Standard.A1.Flex instance in ap-tokyo-1 used to boot normally but the boot volume is now corrupted. There is no data to keep on the boot volume; the ma…
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Account Suspension Notice After Trial ExpirationSummary: Hi everyone, I am looking for some guidance regarding an account suspension notice I received. My 30-day trial recently expired. During the trial period and up …
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Instance stuck in STARTING state, unable to stop or detach boot volumeMy compute instance has been stuck in the STARTING state for an extended period. I am unable to stop, reboot, reset, or detach the boot volume. The boot‑volume attachmen…
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how to reset MFA on always free accountSummary: Content (please ensure you mask any confidential information): I have changed my phon where Oracle Authenticator was installed. I ihave installed the app on the…
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My free tier account will be suspend within 30 daysSummary: I received twice email from oracle first one about free tier expired account and yesterday i receive an email that oracle suspend my account within 30 days and …
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I lost access to my mobile device. How can I log in?I try to log in https://cloud.oracle.com/?region=us-sanjose-1 . I have lost access to my mobile device. How can I log in https://cloud.oracle.com/?region=us-sanjose-1 ? -
Hello, my Oracle Cloud account has been stolenI see no record of these emails being used to create an account: dhhfhx10@gmail.com or batsom@gmail.com Please provide the email address used for the sign up. If possibl… -
Getting error while creating bucket and policy and compartment in OCI lab enviromentSummary: Getting error while creating bucket and policy and compartment in OCI lab environment Content (please ensure you mask any confidential information): Hello All, … -
Free Tier Account Upgrade: You do not have access to perform this operationSummary: Logged in with admin email login, but still most screens are not working. Even the upgrade page says: You do not have access to perform this operation. Please c…
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ODI 14.1.2 Salesforce connectivity and options to handle Boolean data type columnsSummary: We have upgraded our ODI marketplace image on OCI from 12.2.1 to 14.1.2 recently. Post upgrade, we noticed ODI 12.2.1 is handling Salesforce integrations differ…
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how to modify idle session timeout for OAC and OIC ?we have a client requirement to decrease the timeout of OAC and OIC (Gen 3) to 15 minutes. Can this be done in IDCS? or is there a specific way for each application?
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"My Oracle Support Account"Summary: How to edit / set "My Oracle Support Account" value in OCI Profile ? Content (please ensure you mask any confidential information): Field exists & is displayed … -
My Free Tier account hasn't been upgraded to PAYGHello, everyone. I would appreciate any advice about this situation. Summary: I requested an upgrade to the Pay As You Go tier, but I haven't received a status update ye…
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deleted vm- now out of capacitySummary: Hi I accidentally deleted a VM , Content (please ensure you mask any confidential information): Hi I accidentally deleted a VM , now when I try to create a new …
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cancel account deletionI am an Always Free user and I accidentally submitted a Tenancy Termination Request. I need to cancel this request before my account is suspended. My Tenancy OCID is oci…
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How to create a FTP server in OCISummary: Hi Experts I want to have a FTP / SFTP sever, can we provision this in OCI ? can you please help me with the steps. Content (please ensure you mask any confiden…
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Pending Oracle Cloud Account Free Tier Application since October 13thHello, I applied for an OCI Free Tier account on October 13, 2025. I received the email with the subject "Your Oracle Cloud Account is Pending Review" which stated my ac… -
Not receiving password reset email to my Recovery email addressSummary: Not receiving password reset email to my Recovery email address. Original email address that account was set up is now a stolen/hacked email address. So trying …
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AI Agent Studio || Clarification Needed on Licensing for AI Agent Studio (Embedded vs Custom AI)Hi Team, We reviewed the Oracle documentation and pricing pages on AI Agent Studio, but a few key licensing questions remain unclear. Could you please help clarify the f…
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How do corrections in Cost Reports relate to the corrected lines?Hello. I'm looking for some clarification on how the corrections described in the Cost Reports documentation actually work. Cost reports can contain corrections. Correct…