To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Request to remove outbound TCP port 25 restriction for OCI Free TierHello Oracle OCI team, I am using an OCI Free Tier / Always Free VM in the India West (Mumbai) region to host a self-hosted email verification application. The applicati… -
Free Tier MFA recovery blocked by unavailable historical card details — Incident 260904-001261Summary: I am the sole administrator of an OCI Free Tier tenancy and lost access to my MFA device. Oracle Live Chat confirmed that the standard MFA reset cannot proceed …
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Free Tier signup failed after successful card verification – “Unable to complete your sign-up”Summary: Free Tier signup failed after successful card verification – “Unable to complete your sign-up” Content (please ensure you mask any confidential information): He…
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Oracle Cloud Always Free signup failed after successful debit card verificationSummary: Content (please ensure you mask any confidential information): Hello Oracle Cloud team, I am trying to create my first Oracle Cloud Always Free OCI account from…
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Can Oracle SEHA be deployed on OCI Compute instances?Hello, I am planning to build a test environment with the following configuration: - OCI Compute Instances (2 nodes) - Windows Server 2022 - Oracle Grid Infrastructure 1…
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Free Tier sign-up fails at email verification, two different email addressesSummary: Cannot complete Oracle Cloud Free Tier sign-up. Every attempt fails at the email verification step with "email verification unsuccessful Content (please ensure …
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Oracle Cloud Free Tier account creation blocked — Incident pending for 10 daysSummary: Oracle Cloud Free Tier signup fails after successful card verification. Customer Service Incident 260904-001046 has been pending for 10 days without a response.…
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[Closed/Redirected] PAYG Upgrade Support Query[Updated] This issue is being handled through official support channels as requested by the moderator. Details have been removed for security purposes.
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[ACCOUNT ACCESS ISSUE] Password Reset Email Not Arriving — Suspected Account Compromise (Free Tier)Hello OCI Community Support Team, I am unable to receive the password reset email for my Free Tier OCI account and I suspect my account may have been compromised. Here a…
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Always Free E2.1.Micro stuck in Processing after reboot migration window endedSummary: An Always Free VM.Standard.E2.1.Micro instance in ap-singapore-1 remains unreachable after its required reboot migration window ended. The maintenance event is …
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OCI FREE TIER PASSWORD RESET LINK NOT RECEIVEDSummary: Free Tier Account Locked Out / Reset Email Blocked Content (please ensure you mask any confidential information): Hello OCI Community Team, I am locked out of m…
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Always Free A1 instance disabled and cannot be started - re-enable or recovery guidance requestedSummary: Always Free A1 compute instance in Saudi Arabia Central (Riyadh), region me-riyadh-1, is administratively disabled and cannot be started or resized. OCI Support…
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VM Data recoveryMy existing Oracle Cloud Always Free Ampere A1 instance was administratively disabled as part of the August 2026 Always Free compute-limit change. The instance is curren…
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Always Free A1 instance disabled after trial end - please re-enableHello Oracle Support / Community, Please escalate this to OCI Compute operations for a manual re-enable. My existing Always Free Compute instance is provider-disabled an…
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Always Free A1 instances disabled and cannot be started after reducing resources to 2 OCPU / 12 GBSummary: Both of my Always Free VM.Standard.A1.Flex instances are disabled and cannot be started, despite being within the current Always Free limits. Content (please en…
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Free Tier to Pay As You Go upgrade stuck in progressHello Oracle OCI Team, I requested an upgrade of my Oracle Cloud account from Free Tier to Pay As You Go several days ago, but the upgrade is still stuck in progress. Th…
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docker login i/0 time outSummary: i/o Time out error. when i try to login to docker from OCI Cloud Shell. I have setup OCI Cloud Shell as per instruction 1. Updated the context 2. updated the re…
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Title: Both of my Always Free A1 instances were disabled — please help re-enable themHello Oracle OCI Team, I have an OCI Always Free account with two VM.Standard.A1.Flex instances. Both instances were disabled following the recent change to the Always F…
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Upgrade to PAYG blocked: cards instantly declined by Oracle Pay, no bank auth - SR 260806-000399Hello Oracle team and community. My tenancy densirein (home region Mexico Central/Queretaro, account denis@rein.cr, account type Promo, plan reference 29350004, Free Tie…
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Generic account creation error on Oracle Cloud Free Tier signupSummary: Generic "an error occurred while creating your account" error on every OCI Free Tier signup attempt, despite verified accurate info. Support ticket open 3+ days…
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Active PAYG account, no CSI, no self-service PTR option - literally no route to Technical SupportI've been an Oracle Cloud customer for over 5 years now, and in all that time I've never actually had a working support entitlement on this account. This PTR request is …
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
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Free Tier: Compute instance stuck in 'Terminating' for over 7 days (Region: us-phoenix-1)Summary: Compute instance stuck in 'Terminating' state for over a week, deadlocking the boot volume. Requesting backend assistance to force-clear the instance and detach…
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unable to restart instanceSummary: unable to restart instance Content (please ensure you mask any confidential information): After my instance was stopped by the system, it can no longer be resta…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My long-standing OCI Always Free Ampere A1 instance has been administratively disabled, and I cannot resize it to comply with the updated Always Free allocation…
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Stuck in Upgrade Workflow - Cannot add payment method or upgradeHello, my Free Tier account has been stuck in the "Upgrade in progress" status since creation. The upgrade button and add payment method buttons are disabled, and I cann…
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Upgrade APEX 24.2 to the latest APEX 26.x release.Hi Team, We are currently running Oracle APEX 24.2. During previous upgrades, we used the English-only APEX installation zip file. We are now planning to upgrade from AP…
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Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enableSummary: Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enable Content (please ensure you mask any confidential information): My Always F…
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free Ampere A1 instance was administratively disabled after the recent change to the Always Free compute limits. The instance is currently configured …
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Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…