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Digital Assistant & Mobile
Discussion List
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Is there a way to pull the chat durationSummary: Hi All, In the insights data of the Oracle Digital Assistant skill there is an "Average time spent on conversations" available. Is there a way we can see the in… -
Can ODA be integrated with SharePoint, to access documents to be used as a knowledge base?Summary: We want to enable ODA to access documents stored in SharePoint, to be used by ODA as a knowledge base. Is this possible? and if yes how? Content (please ensure …
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ODA Value propositionSummary: Hello, I am looking to gather some information around following topics: Any metrics or data on the savings/benefits of using ODA (e.g., client X reduced help de…
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Extended Approvals skill responses eventually lose Rich text formattingSummary: Extended approvals skill initially interacts and responds with rich text format responses, but eventually the rich text formatting of the responses is lost. The… -
Significance of da.FaIbcsConfigHost parameter in Oracle Digital Assistant Skill configurationSummary: Can anyone share the significance of "da.FaIbcsConfigHost" parameter in Oracle Digital Assistant Skill configuration. Skills extended come with a generic url in…
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How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Summary: Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a … -
The value ${system.message.messagePayload.position} is not workingSummary: I'm using ${system.message.messagePayload.position} to show the time and position in queue likee in the "documentation" and is not working -
How to change the order of the skills appearing in the chatbotSummary: Change order of skills in Chatbot Content (please ensure you mask any confidential information): Hi All, We are trying to change the order of the skills that ap…
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How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a way to fi…
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How to Track the change audit in Oracle digital assistant - The person who did rebasing of DAHi All, Recently we faced a situation, where one of our team members had rebased the Digital assistant to upgrade the DA version to 24.04.05. When we try to track the ch…
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Custom metrics of a skill is not captured even the component: "System.SetCustomMetrics" is includedSummary: Hi All, Is there any limitation for the skill custom metrics to be captured based on the skill is exposed or not ? For the other skills in the DA are getting th…
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How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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Is there a way to export the analytics from ODA instanceSummary: Hi All, We are looking for help on how to export the Analytics from ODA IDCS instance. Is there any option for us to generate custom metrics apart from the exis…
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What should be the best practice to assign user id for a conversation in Oracle Digital assistantWhile extracting insights/conversation logs from oda ,our customer wants valid username to be present as part of column USER_ID so that they can identify the conversatio…
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Timeout not working with OSvC and facebookHello everyone, I need some advice on configuring timeouts for live chat platforms, taking into consideration some specific scenarios we're facing. Currently, we have a …
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how to use logger in LLM transformationSummary: I'm using the custom LLM Transformation event handler and I've tried using context.logger().info('sample text') but it doesn't show in diagnostic logs. I tried …
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Automatically Pass Token from Oracle Web and Slack Channel to ODA Custom SkillHi, I want to automatically Pass Token from Oracle Web and Slack Channel to ODA Custom Skill, to use this token to access the Oracle Fusion REST endpoint. I am getting t…
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ODA expense facing issue. Bad Message 431Summary: Hi Experts, I have enabled the ODA expenses in one of our demo environment successfully couple of weeks back. Now when I am trying to access the ODA environment…
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Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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A conflict occurred while attempting to merge skill registrationSummary: Hi All, We are facing an error "A conflict occurred while attempting to merge skill registration for skill which name: MiscSkill" while rebasing an Extended Dig…
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How to display Rest API response in tabular format in ODASummary: Hello Everyone, I want display the data in table format in visual mode, which is fetch using REST API. I use the template of DisplayTable Content (please ensure…
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How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any … -
Looking for use case by for API service using Visual mode in ODA in HCMSummary: Actually I am trying to built ODA to fetch the names of project from fusion. I got struct in the how write the expression (in JSON or by using freemaker..as pro…
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How can ODA start the chat?Summary: Usually, when you start a chat and click on the bubble of an "x" page, the chat already greets you and provides some suggestions. How do I make ODA do that on t…
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Can we fetch data from oracle fusion for SQL dialog in ODA?Summary: Can we directly connect oracle fusion to sql dialog for implementing ODA? Content (please ensure you mask any confidential information): Version (include the ve…
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How can we know which features or actions will work on Mobile browser? For Both FIN and SCMThe client wants to test the features on a mobile browser. To set up the testing, we need a list of features that are available to be used on mobile after enabling the p…
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c…
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ODA - start converssation (detect language). automatically detect Knowledge BaseSummary: (New in ODA) 1- I want to ODA to start with a conversation hint on the web and FB messenger, I don't want the customer to start the chat. is there a way to chat…
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How to Pass array in json to a body of service integration state by taking input from form stateSummary: I am working on a use to create a Sales Order in JDEdwards ERP using ODA, where I need to take few mandatory inputs from the user and then pass it to the Servic…
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Connecting to on premise database from Oracle Digital Assistant for SQL dialogue skillsWe need to connect to on premise database for configuring skills using SQL dialogues. As of now,To connect with On premise Database we need to login to RDP from where we…