To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Order Management
Order Management
Discussion List
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Learn More: Redwood in Oracle Fusion Cloud Order Management and Inventory ManagementLearn more on Streamlining the Fulfillment Journey through Redwood in Oracle Fusion Cloud Order Management and Inventory Management Watch this session to learn about the… -
New Year, New Insights: SCM – Redwood Order Management Office HoursWe’re excited to announce the second edition of SCM – Redwood Office Hours: Order Management, ringing in the new year and continuing our commitment to supporting your su… -
Order Numbering - Do's and Dont'sSummary: Learn how to configure order numbering to use the numbers from external systems when importing or integrating through webservices. How are orders in the UI sequ… -
Submit your questions for the Sept 11, 2025 Order Management Redwood Office Hour EventOur first office hour for hours for Order Management Redwood will take place on Thurs, Sept 11 at 8 am Pacific Time. This event "SCM – Redwood Office Hours: Order Manage…
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Training ReplaysQuick access to all the Configurator Modeling Customer Connect Training Replays Watch these replays to get more information about implementing your products. You can wat… -
Blocked RMA processSummary: Hello, During RMA process testing, I’m unable to proceed with receiving returned items, since the returned order lines are not appearing in expected shipment li… -
In Application Composer Custom Objects Security, What is the Privilege required for a Role to appearSummary: In Application Composer > Custom Objects > ERP and SCM Cloud > XXCustom Page > Security, What is the Privilege required for a Role to appear in the list? Conten…
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Validate Serial Number During RMA Receiving (Sales Order Return)Hello Team, I’m working on an RMA (Sales Order Return) scenario for serial-controlled items in Oracle Fusion and need to validate only the serial numbers that were shipp…
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Days of Delay issue in global order promisingSummary: We are capturing the sales order, on hand, work order data from the external source system. We have one scenario for the alternate source for the received sales…
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How can we view the Sales order line EFF Contexts along with its corresponding ValuesSummary: Hi Oracle Community, We are currently on Oracle Fusion Cloud Order Management and have recently configured multiple Extensible Flexfield (EFF) contexts under DO…
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Document sequencing for sales order based on business unitHow to achieve Document sequencing for sales order based on business unit in oracle fusion SCM. Our current cloud instance is live since 2022 and seeded document sequenc…
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Skip pause on revisions and/or fulfillment line splitsSummary: Skip the pause on revisions and/or fulfillment line splits – if the pause has been released on revision 1 and/or parent fulfillment line before split Content (p…
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Redwood Customization in Order management Page - refresh issueHi all, I was doing some customizations in the Order Management Redwood page. The requirement is to show some guided journey tasks as scrollable banner. But: On Create O…
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Guidance Required for Mapping Oracle EBS OM to Fusion Config WorkbookSummary: Hello Experts, I am currently working on an Oracle EBS to Oracle Fusion Order Management migration and am preparing the Oracle Fusion Configuration Workbook. Wh…
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Sales Order Import -FBDI Header Fields are BlankSummary: Sales Order Import via FBDI loaded Order successfully, but the Header level fields like Bill To Customer, Ship To Address, Bill To Account are left Blank. Custo… -
Running the Collection Job Set for Reference Object 'Sales Order' multiple times a day.Summary: We have been running the Collection Job set with the below parameters 3 times daily @ 08:00, midday and 16:00, however we are now seeing a performance issue as …
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Issue with Purchase Order to Sales Order Convertor AgentRegarding Purchase order to sales order convertor Agent please suggest a format in which we can upload. we tried to upload the PDF in multiple ways, but we are getting e…
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Unable to create multiple SO lines using Visual Builder Excel plug-inSummary: Unable to create multiple SO lines using Visual Builder Excel plug-in Content (please ensure you mask any confidential information): Under the Network Monitor I…
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can system send email notification to users if sales orders get error after submissionSummary: orchestration stops at scheduling or shipment sometimes because of 1，sourcing rule is not configured 2，shipping method is invalid， etc. can system send email…
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Getting error in Order orchestration while creation sales order through Transfer DOO-2685208Summary: Getting error in Order orchestration while creation sales order through Transfer DOO-2685208: Order Management can not run process instance XXXXX0000 for Sales …
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purchase order get stuck in receiving redwood also when are completedSummary: Hi! Our user is reporting that some purchase orders get stuck in "orders to receive" (Redwood) also when the line is completed. I think could be the decimals an…
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Order ManagementHi Experts, I have received a new requirement from the client. The requirement is that the " system should allow the creation of a single Drop Ship Sales Order and gener…
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AutoInvoice Completes Successfully but SO Lines Remain in “Awaiting Billing”Hello, We have an issue where SO lines remain in “Awaiting Billing” even though AutoInvoice completes successfully and AR transactions are created correctly. The issue o…
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In Oracle OM cloud, when a SO gets applied with Credit Check Hold, will there be a notifications?In Oracle Order Management Cloud, when a Sales Order is placed on a Credit Check Hold, are notifications automatically sent to the order creator and the AR credit analys…
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Permanent solution for orders getting stuck in Awaiting Shipping status but progressing after ESSSummary: Lately many orders are getting stuck in "Awaiting Shipping" Status and we have to manually progress them by running the ESS "Send Shipment Advice". Is there any…
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Order line is in Awaiting shipping however no shipment/ line is generated in InventorySummary: Ord line is in Awaiting shipping however no shipment line is generated in Inventory. Please suggest what could be the root cause and how to resolve Content (ple… -
'Orchestration Process Number' field at order line level with all new Redwood UI (OM)Hi Team, With the All-new Redwood UI for order management, we are unable to see the 'Orchestration Process Number' field at order line level. We wanted to know if there'…
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Unable to create order with project and task in redwood uiSummary: I am able to create order with project and task information in ADF UI but do not find project related information in redwood UI Content (please ensure you mask …
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Reservation based on sub-Inventory and CustomerSummary: Reservation based on sub-Inventory and Customer and no other orders should be reserved or picked from that sub-inventory Content (please ensure you mask any con…
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Redwood pages: Saved Searches not working?Summary: In Sales Orders page, I selected columns and created a Saved Search. When I leave page and come back and apply Saved Search, the list of columns is back to defa… -
Sales Order Command CenterSummary: UCLS environment is 26B however unable to find profile Sales Order Command Center Agentic App Enabled OR find the AI Agent: Sales Order Precompute Processor age…
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Can we do Scheduling and Reservation at Subinventory levelSummary: Hi Team, Could you please help confirm if we can use the Seeded Schedule & Reserve Steps in the Orchestration for the below Business Use Case: Customer A, Custo… -
if the autoinvoice line got stuck with an error for sales order and status of the SO is awaiting bilSummary: if the autoinvoice line got stuck with an error for sales order and status of the SO is awaiting billing. if we delete the line in AR interface how that is goin…
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ESS job to create index definition and perform initial ingest to OSCSSummary: We are scheduling the below process to index items on sales order redwood page. However the program is going in retrying; ESS job to create index definition and…
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till when we can continue to use Oracle Cloud OM and Pricing classic UISummary: Till when we can continue to use Oracle Cloud OM and Pricing classic UI. I mean from which release the Redwood features becomes mandatory without classic featur…