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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Unable to find "Return Only Without Credit" Order line type.Summary Unable to find "Return Only Without Credit" Order line type.Content Hi, In Service Logistics 20B release readiness document we have new service activity codes fo… -
Attribute WorkCenterId in WorkOrderOperationEO is required. Work center for operation 10 is not actiSummary Unable to post charges for a work order in Service LogisticsContent I'm using Service Logistics and I'm trying to post charges for a generic work order created i… -
How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Summary How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Content Hi, Can you please let us know on how to handle Loaner Shipment and Loaner Return i…
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Can we configure Approvals / E-signatures for Depot Repair Estimation.Summary Can we configure Approvals / E-signatures for Depot Repair Estimation.Content Hi, Can we configure Approvals / E-signatures for Depot Repair Estimation ? If this…
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Coexistence Model for Depot Repair solutionSummary Coexistence Model for Depot Repair solutionContent Hi, From Oracle website we have seen that below are the licenses required for Depot Repair solution. Source : …
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How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderSummary How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderContent Hi, We have different Labor Prices based on the Labor Categor…
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Unable to select Currency for Expense Lines in Depot Repair WorkbenchSummary Unable to select Currency for Expense Lines in Depot Repair WorkbenchContent Hi, We are trying to add one Expense Line in Expense Debrief Tab of Depot Repair wor…
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Unable to find Install Base Asset filed while creating Service Request.Summary Unable to find Install Base Asset filed while creating Service Request.Content Hi, While creating Service Request for a depot repair work order we are trying to …
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On-hand < maximum treated as excess return?Summary On-hand < maximum treated as excess return?Content If I return part from usable stocking location whose on-hand quantity is less than maximum, do we treat it as … -
Return Routing Rule PrecedenceSummary Return Routing Rule PrecedenceContent Trying to understand the logic for rule precedence since I cannot find them in the Imp/User guides. If I have different rul…
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Subscription Mgt & Service LogisticsSummary Subscription Mgt & Service LogisticsContent Do we have plan to integrate Subscription Mgt (OSS) with Service Logistics? Here is the use case, Customer buys Maint…
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FS Technician Shipping AddressSummary FS Technician Shipping AddressContent Any idea why I don't see address on Manage Field Service Technicians? Here is the detail, I set up technician Adam in CDM a…
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Part Requirements - one-time shipping addressSummary Part Requirements - one-time shipping addressContent For PR shipping address, I don't see option to specify one-time address. This is needed if technician wants …
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Stocking LocationSummary Stocking Location - Manned/Unmanned WarehousesContent I have 2 questions - 1. For Manned Warehouse, we cannot specify calendar/shift. Do we assume it's accessibl…
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ExtensibilitySummary Extensibility - App ComposerContent Do we plan to support App Composer for custom page layout and object extension? Version 20A
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Depot Repair - 3rd-Party RepairSummary Depot Repair - 3rd-Party RepairContent I can see depot repair supports in-house repair - receive broken from customer then ship repaired to customer. There are u…
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Default Return Organization in Depot Repair Setups.Summary While doing Depot Repair Setups, Which Organization should be selected as Default Return Organization is it Depot Repair Org or Maintenance Org.Content Hi, As a …
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Charges UI issues for generic work orderSummary Charges UI issues for generic work orderContent There are two issues I see in my testing. 1. When I enter work order (generic work order created from SR), custom…
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IB update with customer return SACSummary IB update with customer return SACContent Here is my use case,Customer has IB asset (item#A - serialized item) of SN#123 Customer opens a SR with SN#123 then cre…
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Manage Depot RepairSummary Manage Depot Repair not visible in Service LogisticsContent Hi, I am a 20A demo env. After I login with scm00.instructor, I don't see Manage Depot Repair in Orde…
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Part Order in SRSummary Part Order in SR for Customer Install & ReturnContent Hi, In SR -> Part Details, If I create Parts Order with item#A and SAC (Customer Install), SO#1 is created.…
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Request to provide information on "Installed base Assets" 19DSummary Request to provide information on "Installed base Assets" 19DContent Hi All, Request to provide information on "Installed base Assets" 19D. Would like to underst… -
Request to provide information on Depo repiar process flow in 19DSummary Request to provide information on Depo repiar process flow in 19DContent Hi All, Request to provide information on Depo repiar process flow in 19D. Would like to…
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Proactive MaintenanceSummary Proactive MaintenanceContent It seems like the maintenance is reactive (IoT cloud, OEC) with the current features. Do we plan to support preventative maintenance…
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3rd-party technician supportSummary 3rd-party technician supportContent Besides in-hour technicians, do we plan to support 3rd-party/contractor technicians for part requirements, order and debrief …
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Cost Posting for DebriefSummary Cost Posting for DebriefContent For the costing of the debriefed material & resource overhead, do we plan to capture that and post it to Accounting? Version 20A
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Debrief (Time) integration to OTL CloudSummary Debrief (Time) integration to OTL CloudContent I don't see this in Debrief (Expense, Labor, Material). If we report Labor (hours), do we have plan to integrate t…