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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Can we return and repair a Non Serialized item in Depot RepairSummary 'Repair' button is not working in Manage Depot Repair for a non serialized itemContent Hi Experts, We are trying to receive a non serialized item for Depot Repai… -
Manage Charges and Estimates - Technician Field is disabledSummary Manage Charges and Estimates - Technician Field is disabledContent Hello, I am unable to select the Technician while entering the Manage Charges and Estimates. T… -
Sales Order creation Fails with Java.lang.NullPointer ExceptionSummary Sales Order creation Fails with Java.lang.NullPointer ExceptionContent All, I have a Service Request created, and i am creating a Generic work order and ordering…
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RCL_DEF_PARENT_RESOURCESummary RCL_DEF_PARENT_RESOURCE LOV does not have any value to select.Content All, I am trying to set the Default Parent Resource so i can have Technicians setup in Fusi…
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Unable to Add Parts to Service Request or Work OrderSummary Unable to Add Parts to Service Request or Work OrderContent All, I am encountering this error included in the screen shot that an OrganizationID is required when…
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Ability to Create Requisitions automatically based on Parts OrderedSummary Ability to Create Requisitions automatically based on Parts OrderedContent All, I just want to see if we have the capability to create requisitions based on the …
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Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Manually selecting a Source Inventory for Replenishing Trunk StockContent We want to manually select source inventory for sending inventory to Technician's Trunk Stock. Now, we can do it if we are sending inventory to Customer for Part…
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Posting Charges is not disabling the Post Charge ButtonContent We are debriefing only the service Part. We are not sending any information to OM. When we are clicking on Post charge button, system is creating Maintenance WO,…
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Service Logistics Technician - OIC Market recipeSummary Incomplete Market RecipeContent Hi Team, I wanted to check if the version 21a OIC market recipe to connect to OFSC is complete? Ideally in OFSC, after creating a… -
Service Logistics Market ReceipeSummary Inventory Balances Synchronization - Market Recipe(Integration Name - Service Logistics Inventory)Content Hi All, I was going through the market recipe provided …
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Adding additional debrief lines in Depot Repair after creating charges from Repair orderSummary Adding additional debrief lines in Depot Repair after creating charges from Repair orderContent Hi, After I create charges in the Depot Repair Workbench, the lab…
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OSP Work order in Depot Repair FlowSummary OSP Work order in Depot Repair FlowContent Hi, I wanted to know if I have a OSP flow in the Depot repair scenario - i.e. My maintenance work order has some outsi…
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Issues in posting part charges from Manage Work Orders and Charges page.Summary Issues in posting part charges from Manage Work Orders and Charges page.Content Hi Oracle Team, While posting charges for B2B Service Work Order from Manage Work… -
Do we need to manually close the PM Work Order or is it Automatic ?Summary Do we need to manually close the PM Work Order or is it Automatic ?Content Hi, In Preventive Maintenance flow of Field Service, The Status of the Maintenace Work…
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Asset Allocation when creating Service requestSummary Iam creating a Service request. In Part Details Tab, when I select Service Activity Asset Tab is populating as mandatory FiledContent Iam creating a Service requ…
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Unable to see Item On-Hand availability in Part Requirements -> Part Search screen.Content Hi, We have added Part Exchange Return line and Shipment line in Service Request -> Part details page but when we click on Part Search icon then system is not sh…
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Depot Repair flow without using CXSummary Depot Repair flow without using CX - How to create a stand alone RMA so that it appears in Service LogisticsContent Hi All, for a demo that I am working on, I am…
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Out of box integrations for Service Logistics CloudContent Hi, we are looking into implementing Service Logistics Cloud but want to confirm what out of box integrations Service Logistics Cloud has. Is it able to integrat…
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User Interface Issues in Depot Repair Workbench.Summary User Interface Issues in Depot Repair Workbench.Content Hi Oracle Team, We have below User Interface Issues in Depot Repair Workbench: 1. In Serial Number field …
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How can we bill customer through Subscription Billing basing on UsageSummary How can we bill customer through Subscription Billing basing on UsageContent Hi, Say a Telecom business, is planning for billing customers basing on their usage.…
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Enable Depot Repair Task and FunctionalitySummary Customer returned item should be repaired and shipped to customer at No costContent HI, Scenario is, a sales order has been created for Laptop and it is shipped …
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Service Logisitcs/Service request : Can't create the sales order because one or more items can't beSummary Order cannot be created on Service request due to message errorContent Hi all, When created order on service request (SR176352) the message bellow pop-up "You ca…
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Unable to see Subscription Number in Depot Repair Workbench.Summary Unable to see Subscription Number in Depot Repair Workbench.Content Hi, In Subscription Management module we have defined Subscription for an Asset Number and we…
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API to perform 'Create Charges' for Document Type = Return Material AuthorizationSummary API to perform 'Create Charges' for Document Type = Return Material AuthorizationContent Hi Gurus, Is there an API to perform 'Create Charges' for Document Type … -
Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or noSummary Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or not ?Content Hi, Is the Discounts given in Subscription Managem…
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Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
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Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
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How to model complex organizations in Depot RepairSummary Depot Repair in presence of multiple Business UnitsContent Our understanding is that when creating an RMA (example from Engagement Cloud) to initiate a Depot Rep… -
How to configure Pricing for Part requirements entered in Service Logistics based on additional attrSummary How to configure Pricing for Part requirements entered in Service Logistics based on additional attributes.Content Hi, In our implementation we got an requiremen…