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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Updated Presentation Creating MWOs during FS Charges PostingSummary: Updated Presentation Creating MWOs during FS Charges Posting Content (required): Updated Presentation Creating MWOs during FS Charges Posting Version (include t… -
Is there a way to add a different ship-to customer than the account listed in a Service Request?Summary: We sometimes receive service requests from dealers to return an item for repair, then ship the repaired item to the dealer's customer/ another customer. In the …
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Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the … -
Maintenance Work Order in Preventative Maintenance Use CaseSummary: MWO created from maintenance program and MWO created from Service Charges Posting Content (required): In Preventative Maintenance Use Case, MWO is created from …
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Maintenance WO is not created after Service WO Charges is postedSummary: Hi, Here is the steps I followed - 1. Create a SR with IB asset Create a Service WO with type 'Generic' In Manage Charges and Estimates, add a entry for Labor, …
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Service Logistics- Receiving ProcessSummary: Service Logistics- Receiving Process needs the user to navigate to Inventory module to complete the receiving activity. We have businesses which does minor repa…
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Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot ReSummary Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot Repair WorkbenchContent Hi , In vision instance I want to trans… -
Print estimates from Manage Depot Repair WorkbenchSummary Can we Print estimates from Manage Depot Repair WorkbenchContent HI Team, Can we Print estimates from Manage Depot Repair Workbench. Business needs to send the e…
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'Repair' button is not working in Manage Depot RepairSummary 'Repair' button is not working in Manage Depot RepairContent Hi , We are trying depot repair flow, but after receiving the item into subinventory we were trying …
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Not Able to select Work Order Area in Field service work ordersSummary Not Able to select Work Order Area in Field service work ordersContent Hi , Facing below error when trying to select Customer Address in Work Order, what setups …
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Technician Ship-to LocationSummary Technician Ship-to LocationContent Hi, When I select 'technician' as ship to person, a ship-to location is getting defaulted in material requirements pages. Like…
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Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but …
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FS Charges Pricing Integration Presentation UpdateSummary I have attached an updated version of this presentation
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Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Summary Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Content Hi, While Posting Charges from Depot Repair Debrief Page the… -
Different SACs for MWOs (Depot Repair)Summary Different SACs for MWOs (Depot Repair)Content Hey Gurus, How can we choose a different Service Activity code to charge in the MWO/repair order other than the one… -
Purpose of defining separate organization for Depot Repair.Summary Purpose of defining separate organization for Depot Repair.Content Hi, In Oracle Implementation manual it is suggested to define separate Organization for depot …
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Unable to add Lines in Depot Repair Estimation.Summary Unable to add Lines in Depot Repair Estimation.Content Hi, While adding lines in Estimation Tab of Depot repair workbench we are facing the error message as "A m…
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SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co… -
Unable to Create Depot Repair Work OrderSummary Unable to Create Depot Repair Work OrderContent Hi, While trying to create Depot Repair Work Order system is showing error as "You must provide a value for the O…
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Unable to create RMA Order and Sales Order for Depot Repair.Summary Unable to create RMA Order and Sales Order for Depot Repair.Content Hi, While trying to create RMA Order and Sales Order we are getting an error as "You can't cr…
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Unable to find Service Activity Codes while creating Service Request.Summary Unable to find Service Activity Codes while creating Service Request.Content Hi, We have defined the Service Activity Codes which are required for Depot Repair a…
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Unable to define Service Activity Codes for Depot Repair.Summary Unable to define Service Activity Codes for Depot Repair.Content Hi, We are defining the Service Activity Codes for Depot Repair as per the steps given in Oracle…
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Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove…
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How to configure Estimate ApprovalSummary: Customer would like to use Estimate Approval process in the Service Logistics. I was referring to KM Enable the Estimate Approval Process. I have a few question…
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Service Logistics - Part Requirement ErrorsSummary: Summary: When a field tech is trying to place part part requirement orders, i am getting below error But i try the same via a field service admin, it works. Wha…
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Does subscription evaluation work solely depend on Asset?Summary: Customer can have contract for the same asset through different customer accounts. Customer is expecting bill-to and ship-to customer account and site to be eva…
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REST API for Manage Field Service TechnicianSummary: We were looking for automating the Manage Field Service Technician Setup in Service Logistics whenever a new Technician is on boarded. Is there a REST APi for t…
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REST API TO POPULATE RATE OR AMOUNT INTO DEBRIEF CHARGE LINESummary: Can we populate the rate or amount into debrief line using Rest API Content (please ensure you mask any confidential information): Can we populate the rate or a…
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Non Stock requisition from Service LogisticsSummary: We have a scenario that business is creating service work orders, and in order to complete the work need they raise PO or PR for non stock items or services and…
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Oracle Fusion Cloud Service Logistics - Duplicate Inventory Update on Post Charges and RMA ProcessOracle Fusion Cloud Service Logistics - When click on post charges in the Work Order charges page the inventory gets updated. Later, when the same Work Order is processe…