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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Service Logistics- Receiving ProcessSummary: Service Logistics- Receiving Process needs the user to navigate to Inventory module to complete the receiving activity. We have businesses which does minor repa… -
Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot ReSummary Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot Repair WorkbenchContent Hi , In vision instance I want to trans… -
Print estimates from Manage Depot Repair WorkbenchSummary Can we Print estimates from Manage Depot Repair WorkbenchContent HI Team, Can we Print estimates from Manage Depot Repair Workbench. Business needs to send the e…
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'Repair' button is not working in Manage Depot RepairSummary 'Repair' button is not working in Manage Depot RepairContent Hi , We are trying depot repair flow, but after receiving the item into subinventory we were trying …
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Not Able to select Work Order Area in Field service work ordersSummary Not Able to select Work Order Area in Field service work ordersContent Hi , Facing below error when trying to select Customer Address in Work Order, what setups …
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Technician Ship-to LocationSummary Technician Ship-to LocationContent Hi, When I select 'technician' as ship to person, a ship-to location is getting defaulted in material requirements pages. Like…
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Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but … -
FS Charges Pricing Integration Presentation UpdateSummary I have attached an updated version of this presentation
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Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Summary Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Content Hi, While Posting Charges from Depot Repair Debrief Page the… -
Different SACs for MWOs (Depot Repair)Summary Different SACs for MWOs (Depot Repair)Content Hey Gurus, How can we choose a different Service Activity code to charge in the MWO/repair order other than the one… -
Purpose of defining separate organization for Depot Repair.Summary Purpose of defining separate organization for Depot Repair.Content Hi, In Oracle Implementation manual it is suggested to define separate Organization for depot …
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Unable to add Lines in Depot Repair Estimation.Summary Unable to add Lines in Depot Repair Estimation.Content Hi, While adding lines in Estimation Tab of Depot repair workbench we are facing the error message as "A m…
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SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co… -
Unable to Create Depot Repair Work OrderSummary Unable to Create Depot Repair Work OrderContent Hi, While trying to create Depot Repair Work Order system is showing error as "You must provide a value for the O…
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Unable to create RMA Order and Sales Order for Depot Repair.Summary Unable to create RMA Order and Sales Order for Depot Repair.Content Hi, While trying to create RMA Order and Sales Order we are getting an error as "You can't cr…
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Unable to find Service Activity Codes while creating Service Request.Summary Unable to find Service Activity Codes while creating Service Request.Content Hi, We have defined the Service Activity Codes which are required for Depot Repair a…
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Unable to define Service Activity Codes for Depot Repair.Summary Unable to define Service Activity Codes for Depot Repair.Content Hi, We are defining the Service Activity Codes for Depot Repair as per the steps given in Oracle…
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Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove…
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Can we make any field in Service Logistics "Work Order Charges" redwood UI as read-only?Summary: Our requirement is to make the Bill-To Address as read-only in the Work Order Charges redwood UI. How can we achieve this? @Hans Haugerud-Oracle
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What is impact on Service logistics if Customer account and Selling BU is missing on Assets?Summary: I would like to understand the impact on Service Logistics if the Customer Account and Selling Business Unit are not provided for assets. Specifically, what are…
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Service Logistics and Fusion Field ServiceSummary: With the direct creation of Fusion Service WO to OFFS having been introduced, can the parts requirements be passed with the WO. Content (please ensure you mask …
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Unable to Create DFF for RCL_ESTIMATE_HEADERS_B (Redwood Estimates)Summary: As part of the Redwood migration, we see a new table RCL_ESTIMATE_HEADERS_B introduced for Estimates. We have a requirement to create a Descriptive Flexfield (D…
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How Organization ID is set for Labor and Expense Debrief LinesSummary: If we don't pass organization id via REST API, still the functionality sets the organization ID in which the work order is created in. How system does it? We ha…
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Add button on Service Logistics Charges page to sync Approved Estimates(Redwood)Summary: Hi Team, We have a requirement to sync Approved Estimates to the Charges page in Service Logistics. We want to: Add a button/action on the Charges page. On clic…
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Is it supported to auto-populate a Debrief Header DFF field with related SR for opened debriefRecordWe have created a Descriptive Flexfield (DFF) at the Debrief Header level in Oracle Service Logistics. We need to dynamically default the Service Request (SR) number in … -
Create Depot Repair Order Without Service RequestSummary: Create Oracle Fusion Depot Repair Order Without Oracle Service Request (Salesforce Integration) Content (please ensure you mask any confidential information): O…
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Unable to search the complete Service Activity List in the Service Request "Add Part" section.Summary: The complete Service Activity list is not available for search in the Service Request Add Part section. Content (please ensure you mask any confidential informa…
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How to Populate DFF Work Order LOV Dynamically Using Debrief Number in RMA Work OrdersI have created a DFF field named Work Order Number. The requirement is to populate this field with a list of all Corrective Work Orders available in the related RMA Work…
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Documentation on Warranty setup with Subscription ManagementSummary: We are implementing Service Logistics (Parts order, Estimates and Debriefs) with Fusion Service Cloud and Field Service. Customer has complex contracts with the…