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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Service Work Order Estimate Charges templateSummary: How do i access estimate template to personalize Estimate pdf's generate for Field Service Work Orders/ Generic work orders in redwood page. Did not see any doc… -
How to derive Price for work order estimates based on Customer Bill to Account in Service LogisticsSummary: We have client requirement where in we want to achive deriving the Pricing Strategy for Work Order estimates in Service Logistics based on Customer Bill to and …
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Unable to see Requisition and Requisition Line Fields in Add Expense drawerSummary: We want to associate a Service Work Order with a Requisition, recently a new idea has been delivered in 25c in which we can add an expense and select Requisitio…
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How to configure Estimate ApprovalSummary: Customer would like to use Estimate Approval process in the Service Logistics. I was referring to KM Enable the Estimate Approval Process. I have a few question…
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Service Logistics - Part Requirement ErrorsSummary: Summary: When a field tech is trying to place part part requirement orders, i am getting below error But i try the same via a field service admin, it works. Wha…
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Does subscription evaluation work solely depend on Asset?Summary: Customer can have contract for the same asset through different customer accounts. Customer is expecting bill-to and ship-to customer account and site to be eva…
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REST API for Manage Field Service TechnicianSummary: We were looking for automating the Manage Field Service Technician Setup in Service Logistics whenever a new Technician is on boarded. Is there a REST APi for t…
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REST API TO POPULATE RATE OR AMOUNT INTO DEBRIEF CHARGE LINESummary: Can we populate the rate or amount into debrief line using Rest API Content (please ensure you mask any confidential information): Can we populate the rate or a…
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Non Stock requisition from Service LogisticsSummary: We have a scenario that business is creating service work orders, and in order to complete the work need they raise PO or PR for non stock items or services and…
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Oracle Fusion Cloud Service Logistics - Duplicate Inventory Update on Post Charges and RMA ProcessOracle Fusion Cloud Service Logistics - When click on post charges in the Work Order charges page the inventory gets updated. Later, when the same Work Order is processe… -
Getting error when trying to associate a Sub Inventory to a Resource in Service logisticsIm getting the below error when trying to associate a Resource with a sub inventory in Service Logistics (Setup & Maintenance → Service Logisitics → Manage Service Techn…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Ability to automatically add freight or fee on estimate and debrief lineSummary: Customer has requirement to charge 10% freight of the parts total the estimate and debrief. This application has to be applied regardless of the coverage status…
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Work order charges line level parent assetSummary: Currently, the Parent Asset on the work order changes is restricted to the header level asset or any asset from the asset hierarchy underneath. Customer has a u…
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How to restrict Price Adjustment for users in Redwood DebriefSummary: When price list line has been marked to "Allow price adjustment", redwood debrief allows users to adjust the price. A user with "Field Service Administrator" ro…
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How to display Work Order Charges DFF on the charges table in RedwoodSummary: During debrief technician provides additional information such as Reason, Note, Outcome, etc. This information is stored on the work order charge line as Descri…
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Clarification on Customer and Asset on Work Order ChargesSummary: A service oriented business client is using Maintenance Management, Fusion Service, Field Service and Service Logistics. We are running into an issue in regards…
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Unable to send in the DFF (DSP_SEGMENT1) aka MRP (DFF)I am calling in the staged transaction rest api for integration I am sharing the api and the payload too, but the issue is that I am unable to send the DSP_SEGMENT1 valu…
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Unable to create Work in Process for Service Work Orders - How to accrue unposted costSummary: We need to have the WIP for Service Cost for Service Work Orders, we are unable to only generate the WIP accrual for Service work orders, both WIP and Recogniti…
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Configuration and setups related to intercompany repairSummary: We have scenario where there are 3 different LE and BU, Example NZ BU , AUS BU , US BU. NZ BU - Created RMA sales order (Order management Setups Completed) AUS …
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Unable to Create Repair WO for Non-Serialized Items(Asset Tracked) via RMA from Order ManagementSummary: We are facing an issue while attempting to create Repair Work Orders for non-serialized items using the "Create an RMA from Order Management" option in Oracle F…
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Restrict access of Field Service Administrator job role to Organization level transactions/work areaThe seeded role of Field Service Administrator has data access to every organization created in the Service Logistics. User can view all the work orders created in all t…
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How can the Sales Agreement validation be bypassed specifically for B2B ordersSummary: We would like to know if there is a possibility to bypass or disable the Sales Agreement validation specifically for B2B Orders, so that Parts Orders can still …
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Can we make any field in Service Logistics "Work Order Charges" redwood UI as read-only?Summary: Our requirement is to make the Bill-To Address as read-only in the Work Order Charges redwood UI. How can we achieve this? @Hans Haugerud-Oracle
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What is impact on Service logistics if Customer account and Selling BU is missing on Assets?Summary: I would like to understand the impact on Service Logistics if the Customer Account and Selling Business Unit are not provided for assets. Specifically, what are…
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Service Logistics and Fusion Field ServiceSummary: With the direct creation of Fusion Service WO to OFFS having been introduced, can the parts requirements be passed with the WO. Content (please ensure you mask …
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Unable to Create DFF for RCL_ESTIMATE_HEADERS_B (Redwood Estimates)Summary: As part of the Redwood migration, we see a new table RCL_ESTIMATE_HEADERS_B introduced for Estimates. We have a requirement to create a Descriptive Flexfield (D…
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How Organization ID is set for Labor and Expense Debrief LinesSummary: If we don't pass organization id via REST API, still the functionality sets the organization ID in which the work order is created in. How system does it? We ha…Bhargav Nandanwar - Trinamix 10 views 0 comments 0 points Most recent by Bhargav Nandanwar - Trinamix
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Add button on Service Logistics Charges page to sync Approved Estimates(Redwood)Summary: Hi Team, We have a requirement to sync Approved Estimates to the Charges page in Service Logistics. We want to: Add a button/action on the Charges page. On clic…
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Is it supported to auto-populate a Debrief Header DFF field with related SR for opened debriefRecordWe have created a Descriptive Flexfield (DFF) at the Debrief Header level in Oracle Service Logistics. We need to dynamically default the Service Request (SR) number in …